ScreenMeet Scoop 2023 Q3 Edition | ScreenMeet

ScreenMeet Scoop 2023 Q3 Edition

Your Source for the Latest News from ScreenMeet

Q3 2023 Edition

Spotlight on Xero
Taking Their Customer Experience To Exceptional Levels

We recently had the privilege of interviewing Nigel Piper, the Executive General Manager - Customer at Xero, to discuss how he is transforming their customer experience with new technologies, including ScreenMeet.

Check out their interactive Customer Success Story!

The Latest Product Features and Enhancements

Click on a Product Name to Review Full List

Remote Support and Beam (Unattended)

Updated the Viewer and Windows client to better reflect the two layers of Administrative permissions on Windows.
Resolved a problem where the client wouldn't reconnect after startup if both on-demand and MSI were installed.
Enabled support for international keyboard layouts on MacOS.
Improved performance (framerate, resolution) in rare cases where VPNs/proxies degraded ScreenMeet performance on macOS.
Added ability to launch unattended (Beam) sessions directly from within ServiceNow.
Added chat to Beam.
Fixed device count issue in Beam.
Added sound/visual notification that is sent to the agent in agent viewer when end-user sends a message via ScreenMeet chat.

Live and Mobile SDK

Implemented the “request screen share” feature.
Fixed a recording issue caused by unusual recording resolutions.
Added support for session events.

CoBrowse

Separated CoBrowse viewer from the Support Viewer to enhance maintainability.
Added ability to view CoBrowse session from within Salesforce case.
Added full screen option.

Replay

Added branding support for the Replay experience.
The Replay link in the Salesforce widget has been enhanced to function as a clickable hyperlink, improving usability.

Platform , Salesforce , ServiceNow

Console: Corrected several hover tooltips for the remote support application settings in Console.
Salesforce: Added the ability for the CoBrowse viewer to be visible via an iFrame within a given Salesforce object.
Salesforce: For scheduled ScreenMeet sessions, users now have the option to save to their calendars.
ServiceNow: Added Beam application so that agents may manage Beam devices through ServiceNow directly.