The Only Platform-Native Remote Support Software | ScreenMeet
Native remote support software
Transform IT support without leaving your ITSM platform
ScreenMeet is the platform-native remote support solution that’s built in—not bolted on. Secure remote control, screen sharing, and troubleshooting capabilities that boost agent productivity, strengthen security compliance, and capture every support action automatically.
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Over 25,000 agents.
500+ million end-users.
Stop letting legacy tools slow you down and hold you back
Bolt-on solutions don’t provide the experiences your team needs to do their best work.
Fragmentation
Legacy remote support systems operate separately from your ITSM platform, creating disconnected workflows that lack critical incident context.
Security vulnerabilities
InfoSec and SecOps teams face ongoing concerns about security vulnerabilities and compliance risks created by legacy remote support systems.
Tool sprawl
Complex platform management, high maintenance overhead, and redundant processes consume time and budget. Nearly 40% of expensive licenses remain unused.
Constant context switching
Support agents waste up to 30% of their time switching between applications instead of resolving customer issues efficiently.
Technology friction
Disconnected support tools add unnecessary complexity that reduces agent productivity and slows incident resolution times.
Double-work
Manual session documentation after every incident wastes time and creates inconsistent records and weak knowledge management.
ScreenMeet solves what other solutions miss
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Platform-native integration
Experience remote support that lives inside your ITSM platform
- All session activity automatically documented within the incident or ticket
- Zero separate agent installations required
- Enhanced desktop telemetry that powers your AI workflows
Modern agent experience
Eliminate tab-switching and boost agent satisfaction
- Work entirely within your ITSM platform
- Lightweight client works over any network, even without VPN
- Streamlined workflow reduces resolution time by up to 30%
Enterprise-grade security
Meet the highest security standards with confidence
- SOC2, ISO27001 certified with GDPR compliance and EU-US Data Privacy Framework adherence
- Configurable data and file storage locations for regional compliance
- Detailed consent tracking and comprehensive audit trails for security teams
Purpose-built for IT support
Tools designed specifically for IT troubleshooting
- Remote system information gathering saves diagnostic time
- AI-powered session summaries eliminate documentation overhead
- Advanced toolkit includes custom scripts, registry editors, and unattended support
We want the experience to be like a plane cockpit with all the buttons in front of us. When we have that experience, we are not wasting time, we are more efficient with all the data in front of us, and we can act quickly. That's what we have with ScreenMeet.
Liran Danie,
Employee Experience Innovation at ServiceNow
Experience true platform-native remote support
Request a Demo and discover why leading IT organizations are making the switch from TeamViewer, Bomgar, and other legacy solutions.
The complete IT support solution
01
Session management
- Remote access, control, & screen sharing directly from your ITSM platform
- Unattended support for servers, meeting rooms, and critical infrastructure
- Flexible collaboration options including co-browsing and live sessions
02
Security & compliance controls
- Comprehensive consent tracking with customizable terms and full audit trails
- Geo-fencing capabilities to control where sessions are processed and data is stored
- Configurable documentation settings with custom storage locations for compliance requirements
03
Integrations & automation
- One-click launch from ServiceNow, Salesforce, or Tanium interfaces
- Automatic documentation of all session activities directly in incidents or tickets
- Role-based access controls based on your existing ITSM permission framework
04
AI-powered productivity
- AI session summaries automatically generate comprehensive case notes
- Agent Assist provides real-time troubleshooting recommendations
- System information collection captures diagnostic data with no manual effort
Native integration = better support
ScreenMeet's platform-native architecture delivers transformative benefits across your entire organization. Unlike legacy tools that force agents to juggle multiple applications, ScreenMeet works directly within ServiceNow, Salesforce, and Tanium to create seamless workflows that enhance productivity, strengthen security, and maximize your existing platform investments.
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IT leaders
Improve operational efficiency, reduce resolution time by up to 30%, increase first-call resolution rates, and support every device across your org. Support for desktop PCs, Mac, Linux machines, mobile devices on both iOS and Android, plus unattended devices and endpoints of all types.
Platform owners
Maximize your investment in ServiceNow, Salesforce, or Tanium. Simplify administration, permissions, authentication and licensing. Never worry again about external tools, unused seats, or unauthorized remote sessions.
SecOps
Enterprise security features and compliance come standard. Full control over access, compliance, data, and storage. Complete audit trails that you can't get from legacy remote desktop solutions or standalone remote access software.
Agents
Streamlined support workflows, a complete support toolkit, and AI-powered assistance with real-time troubleshooting recommendations and automatic documentation. Plus features to collaborate with other agents, automate critical actions, and everything else you need to provide exceptional IT support.
Built for real-world support scenarios
[Explore every use case\
Remote employee troubleshooting
Unattended IT ops and device management
Onboarding, offboarding, & asset provisioning