Support employees, customers, and devices everywhere—from anywhere

When your workforce and customers are everywhere, your support solution needs to work everywhere too.

ScreenMeet enables seamless remote support for both internal teams and customer-facing agents directly within your ServiceNow or Salesforce platform. Support remote employees through IT issues while enabling customer-facing teams to deliver guided assistance, visual troubleshooting, and instant resolution—all without leaving your CRM or ITSM platform.

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Remote challenges cost your team time, money, and focus

Remote and hybrid work models have exposed critical gaps in traditional support approaches. Organizations face three fundamental challenges that undermine productivity, security, and experience quality for both employees and customers.

Visibility gaps

IT teams lose direct visibility into remote device issues, making traditional troubleshooting significantly more difficult.

Security compromises

Legacy remote support tools require separate downloads, create new attack vectors, and operate outside your security framework.

Collaboration barriers

Makeshift support solutions force participants to download software or join separate sessions that introduce friction.

Meet the needs of your remote team with ScreenMeet

Remote IT support

Instantly connect to remote employee devices, see exactly what they're seeing, and take control to resolve issues quickly. Built directly into ServiceNow.

Remote customer support

See customers' screens, guide them with annotation, or take control with permission. Complete support without leaving Salesforce.

Unattended IT operations

Securely connect to and manage remote devices and endpoints from Tanium. Maintain complete audit trails within your ServiceNow environment.

Essential capabilities for remote work and remote support

ScreenMeet delivers a comprehensive toolkit designed specifically for supporting remote employees, customers, and devices. Each capability works seamlessly within your existing platform, eliminating friction and accelerating resolution.

Visual support

Support agents can see what remote employees or customers are experiencing without extra downloads or installations.

• Instant screen sharing without downloads or installations
• High-definition video for clear visual troubleshooting
• Screen annotation to highlight important elements
• Multi-monitor support for complex environments
• Mobile device support for smartphones and tablets

Seamless remote control

Take control of remote devices with a single click to quickly troubleshoot and resolve issues.

• System information documentation for diagnostic insights
• File transfer for patches and documentation
• Clipboard sharing for efficient text exchange
• Reboot and reconnect to maintain session continuity

Collaborative support

Flexible functionality including screen sharing, remote control, co-browsing, and video chat in a single unified interface.

• Multi-agent participation for complex issues
• Session transfer for seamless escalation
• In-session chat for parallel communication
• Session documentation for training and internal knowledge sharing
• AI-powered Remote Support session summaries for knowledge capture

Platform-native integration

Embedded directly within your team’s platforms with no separate applications or interfaces.

• Native ServiceNow integration for ITSM workflows
• Native Salesforce Service Cloud integration for customer support
• Tanium integration for unattended IT ops
• Comprehensive API for custom implementations
• Single sign-on support for seamless authentication

Remote work works better with ScreenMeet

ScreenMeet customers recognize significant improvements across key performance indicators that directly impact productivity, efficiency, and bottom-line results.

• 32% Increase in first call resolution
• 50% Reduction in average case handling time
• 6 Minutes saved per support session

Ready to transform your remote support capabilities?

Take A Product Overview Tour: Quick overview covering key benefits, security features, and integration capabilities for busy IT leaders. Take A Quick Tour

Ready To Get Started? Speak with our platform experts about your specific ServiceNow, Salesforce, or Tanium integration requirements.

Modernize your support operations with purpose-built, enterprise-grade capabilities. Discover why leading teams are choosing ScreenMeet.