Salesforce-native screen sharing, voice, and video chat support software

ScreenMeet Live brings enterprise-grade audio and video collaboration directly into your CRM. Boost agent efficiency, improve first-call resolution rates, and document every interaction automatically.

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Over 25,000 agents.

500+ million end-users.

Running customer support on meeting tools? That’s not a great experience.

Lost customers

Customers abandon support sessions when forced to download external applications or navigate complex meeting links.

Wasted time

Every context switch between your CRM and conferencing tools adds precious seconds to handle times and erodes the customer experience.

Security gaps

Insecure systems and incomplete records are a recipe for increased risk. Not to mention, increasing scrutiny from customers installing unfamiliar apps.

ScreenMeet transforms your customer support operations

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Seamless support services

Eliminate friction with download-free support experiences that boost CSAT.

• One-click access: Launch and join from the Salesforce Service Console
• Branded interface ensures trust and consistency with your CRM
• Intuitive web experience drives higher satisfaction and reduced abandonment

Unified support workflows

Resolve issues faster from a single interface

• Voice, video chat, and screen sharing launched directly from tickets
• Seamless escalation from chat to video without switching platforms or losing context
• Multi-agent collaboration with instant invitation capabilities for complex issue resolution

Enterprise-grade security

Protect customer data and maintain trust without added complexity

• SOC2, ISO27001, and GDPR certified with end-to-end encryption
• Geo-fencing and data residency controls for global compliance
• Full consent tracking and audit trails embedded in every session

Purpose-built for Contact Center operations

Optimize your support metrics and control costs

• Reduce handle times by up to 30% with cohesive, in-platform workflows
• Increase first-call resolution rates by delivering context-rich sessions
• Consolidate conferencing licenses, lowering your total cost of ownership

Screen sharing is a critical capability to help our customers in this digital-first world. With ScreenMeet's integration with Service Cloud, it also makes it seamless to use for our support engineers.

Jim Roth,

EVP Customer Support at Salesforce

Ready to transform your customer support experience?

Modernize your customer support operations with enterprise-grade visual support capabilities that align with your Salesforce investment and organizational objectives.

Discover why leading customer experience teams are consolidating their visual support tools into a single, powerful Salesforce-native solution.

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Real-time video support that works for everyone

CX leaders

Elevate the customer experience and elevate customer satisfaction. Eliminate friction and create a trustworthy, seamless fully-branded experience that strengthens your customer relationship instead of weakening it.

Support agents

Solve problems faster with streamlined workflows, tools, and collaboration. Native AV, chat, and screen sharing give you instant access to what the customer is seeing and experiencing. Automated session documentation lets you focus on solving problems—not writing resolution notes.

SecOps and compliance

Enterprise-grade encryption with SOC2, ISO27001, and GDPR compliance inherits and conforms to your existing CRM security frameworks. Geo-fencing and data residency ensure consistent global governance. Detailed consent records and audit trails simplify your compliance audits.

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Transform how your team connects with customers through seamless video collaboration that works within your existing workflows. See firsthand how ScreenMeet Live delivers the branded, secure, and compliant experience your customers deserve.

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Built to support any issue and every case

Remote support software for support teams who do it all.

Technical Troubleshooting

Hardware diagnostics

Product Support

Application Support

Compliance comes standard

Never worry about unauthorized access to sensitive data again.

[Explore every use case\

Technology & software

Financial services

Consumer packaged goods

And much, much more.