Over 25,000 agents.

500+ million end-users.

Elevate your customer support with remote customer assistance software and browser-based screen sharing

Stop juggling disconnected tools that frustrate agents and disappoint customers. Deliver seamless visual and remote support experiences directly within Salesforce Service Cloud and ServiceNow CSM—no app switching, no integration headaches, no customer friction.

Deliver consistent, professional support experiences while maintaining complete operational visibility and compliance.

[Get started with a free trial\

Remote support shouldn’t be a juggling act

Your customers call for help, but instead of getting solutions, they get frustrated by your fragmented support process. They deserve better—and so does your team.

Tool Switching Woes

• Friction – Required downloads and tool jumping hurt the experience, erode customer confidence, and threaten security
• Lost context – Application switching means constant context switching. ‍
• Manual work – Copy, paste, copy, paste, scribble notes.

Inconsistent customer experience

• No standardization – Every interaction feels like talking to a different company
• Low adoption – Agents avoid cumbersome tools and deliver worse support ‍
• Unpredictable outcomes– Metrics and KPIs go out the window in an ad hoc process

The visibility black hole

• No records – Critical customer interactions happen in a block box with no record and no audit trails
• Missing metrics – Managers blind to support effectiveness because sessions aren't tracked or documented ‍
• Impossible QA – Lacking entire categories of customer interactions

ScreenMeet: Enterprise customer support software built into SFDC

ScreenMeet delivers comprehensive remote takeover and visual support capabilities as native Salesforce Service Cloud and ServiceNow Customer Service Management (CSM) functionality, eliminating the operational complexities of managing multiple disconnected tools.

ScreenMeet Live — Fast, browser-based, Frictionless Support

Platform-native screen sharing, voice, and video chat directly inside the SFDC Service Console.

ScreenMeet Co-Browse — Secure, infinite possibilities

Embedded web application support with PII masking. Salesforce-native screen sharing, voice, and video tools.

Learn more about ScreenMeet Live

Picture-perfect support for the modern enterprise

True platform integration means:

• No app switching for agents—complete visual support toolkit within Salesforce
• No customer downloads required for Live and Co-Browse—instant connection through web browsers
• No integration gaps—support interactions follow your customer records
• No tool fragmentation—one tool, one platform, infinite cases

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Seamless agent experience

Complete support session capabilities within Salesforce cases—no external tools required.

• Instant screen sharing, remote control, and file transfer without leaving Salesforce or ServiceNow
• Automatic session documentation in customer records eliminates manual note-taking
• Unified workflow reduces average handle time and improves agent satisfaction
• Improve first-contact resolution rates through comprehensive diagnostic tools

Consistent customer experience

Standardized support workflows across all customer interactions.

• No downloads required—customers connect instantly through web browsers
• Professional, branded support experience that reinforces your company identity
• Reliable connection quality that doesn't depend on customer's meeting software

AI-powered intelligence

Advanced AI capabilities embedded directly within the Salesforce support workflow.

• AI-generated Remote Support session summaries eliminate manual documentation overhead
• Intelligent pattern recognition identifies recurring issues for proactive resolution
• Enhanced knowledge creation through automated support data analysis
• Agent assistance capabilities that recommend solutions based on historical data
• Customizable AI workflows with bring-your-own-LLM flexibility for enterprise requirements

Complete operational visibility

Comprehensive documentation of all support activities, tickets, and data.

• All visual support sessions automatically documented in Salesforce customer records
• Complete interaction history for quality assurance and training purposes
• Real-time visibility into support operations for managers and supervisors
• Comprehensive reporting on support effectiveness and customer satisfaction

Secure remote access

Enterprise-grade security and compliance built into every customer interaction.

• Enterprise-grade security with SOC2 and ISO27001 certifications
• Complete audit trails for compliance and security investigations
• Configurable recording and consent management for regulatory requirements
• Geo-fencing capabilities for global compliance requirements

Trusted by Leaders in Customer Experience

Global support and IT teams rely on ScreenMeet to deliver fast, secure, and scalable remote support — seamlessly integrated into Tanium.

Screen sharing is a critical capability to help our customers in this digital-first world. With ScreenMeet's integration with Service Cloud, it also makes it seamless to use for our support engineers.

Jim Roth,

EVP Customer Support at Salesforce

Built to support any issue and every case

Remote support software for support teams who do it all.

Technical Troubleshooting

Hardware diagnostics

Product Support

Application Support

support teams deserve Better support tools

ScreenMeet is purpose-built for customer support and gives agents the full range of functionality they need to provide a better help desk experience. Consumer-grade apps simply don’t match up.

Try the Guided Demo

See It In Action: Experience our comprehensive in-browser demo showcasing all core customer remote support capabilities and powerful platform integrations.

Start The Guided Tour

Ready to transform your customer support experience?

Modernize your customer support operations with enterprise-grade visual support capabilities that align with your Salesforce investment and organizational objectives.

Discover why leading customer experience teams are consolidating their visual support tools into a single, powerful Salesforce-native solution.

[Request your demo today
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