AI Service Desk Software Used by ServiceNow & Salesforce | ScreenMeet
Over 25,000 agents.
500+ million end-users.
AI Remote Support that Powers Your Agentic Outcomes
Accelerate AI transformation across your support operation with closed-loop session data, effortless documentation, and integrated with your service platform.
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For modern support teams, AI isn’t an afterthought
Legacy support tools treat AI like it’s “nice to have” rather than essential to doing business. This leaves you with half-baked solutions and sometimes-helpful AI integrations.
But not with ScreenMeet.
Two AI products, one integrated solution
ScreenMeet AI Summarization for Remote Support
End "issue fixed" documentation—for good.
Automatically transform support sessions into comprehensive notes and summaries. Extend the functionality of Now Assist and Einstein Copilot with effortless and complete resolution details, enabling precision-crafted knowledge base articles and increased self-service resolutions.
ScreenMeet AI Assist For remote support agents
Never guess again.
Deliver instant, contextual troubleshooting recommendations directly within ServiceNow during live sessions. AI-powered guidance reduces escalations, accelerates resolution times, and enhances agent confidence for both technical and customer support scenarios.
AI Summarization for Remote Support: Turn documentation into your team’s superpower
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Native CRM and ITSM integration
Seamlessly add AI-generated summaries to ServiceNow incidents or Salesforce cases.
- Comprehensive notes added directly to the CRM or ITSM platform.
- Supports custom fields for resolution methods, root causes, and next steps.
- Complete audit trails for compliance and quality assurance.
Complete session documentation
Capture step-by-step notes on troubleshooting and resolution methods with zero agent effort.
- Documents all troubleshooting steps, commands, and resolution methods.
- Human-readable summaries that detail exactly how issues were fixed.
- Works for both technical IT support and customer service interactions.
Unlock the power of Now Assist and Einstein Copilot
ScreenMeet AI creates the detailed session summary data you need to power AI transformation across your support team.
- Instant session summaries with step-by-step action notes.
- Advanced desktop telemetry data for high-resolution incident handling.
- Complete visibility, with no data gaps or missing details.
Smart deflection for smarter support
Connecting with Now Assist and Einstein Copilot, transform ScreenMeet’s session insights into valuable content for self-service and agent training.
- One-click knowledge base content from detailed session data.
- Increase self-service adoption and success rates.
- Eliminate unnecessary incidents and cases, reducing ticket volume.
- Support agent training, and upskilling.
AI Assist: Your agent’s new best friend
Real-time guidance
Provide agents with instant troubleshooting answers to technical questions during live sessions.
- Step-by-step guidance for resolving technical issues.
- Contextual recommendations based on the specific environment.
Context-aware responses
Deliver guidance specific to the operating system and environment being supported.
- Eliminate time spent searching knowledge bases and documentation.
- Reduce average handle time through faster problem identification.
Escalation reduction
Empower your frontline agents to resolve complex issues independently with intelligent assistance.
- Help tier-1 agents solve more issues without involving specialized resources.
- Improve recommendations based on previous resolutions across your organization.
ScreenMeet’s Session Data is foundational to your Agentic future
Complete contextual understanding
Build the structured data foundation needed for truly autonomous AI operations.
- Capture the full environment and context of Remote Support interactions.
- Document not just what was fixed, but how and why it worked.
- Provide AI agents with the situational awareness needed for confident action.
Continuous learning architecture
Create a dynamic knowledge ecosystem that evolves with every support session.
- Create a virtuous cycle with human interaction improving AI capabilities.
- Transform tacit knowledge into explicit, structured data assets.
- Build a self-improving support ecosystem that gets smarter over time.
Enterprise-ready AI data pipeline
Unlock the full value of your AI infrastructure while maintaining enterprise-grade security.
- Feed ServiceNow Now Assist and Salesforce Einstein with high-quality support intelligence.
- Maintain complete control over your AI data with flexible LLM selection.
- Implement robust governance with comprehensive audit trails and data privacy controls.
Ready to transform your support experience?
Modernize your support operations with platform-native, AI-first tools.
Discover why leading teams choose ScreenMeet.
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Support for every support team
IT service management
- Remote employee troubleshooting.
- Unattended IT ops and device management.
- Onboarding, offboarding, & asset provisioning.
- Security incident response.
Customer support
- Product technical support.
- SaaS application support.
- Mobile app troubleshooting.
- Account management assistance.