Secure AI for Remote Support with Zero Compromises | ScreenMeet
Secure AI that transforms support without compromising protection
AI offers unprecedented opportunities to transform remote support operations—but only when implemented with rigorous security controls. ScreenMeet's AI-powered features deliver advanced capabilities while maintaining the highest standards of data protection, compliance, and governance.
Unlike consumer AI tools that pose significant data security risks, ScreenMeet's enterprise-grade AI solution is built from the ground up with security as a foundational principle.
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Enterprise-grade AI security by design
ScreenMeet inherits the security frameworks already in place across your CRM or ITSM platform. But it goes even further with iron-clad protections to keep your data safe, secure, and compliant.
Complete data sovereignty
Your sensitive support data never leaves your control. All session data is processed according to your security policies and stored within your designated environments.
Multi-layered data protection
Our sophisticated approach to PII safeguarding includes preventing sensitive data logging, AI filtering of irrelevant information, and human oversight before permanent storage.
Flexible LLM selection
Choose from various trusted models like OpenAI or Claude, or implement your own custom LLM endpoint to align with specific organizational requirements.
Zero data retention
After AI processing is complete, all raw data used to generate summaries is permanently purged—never retained by ScreenMeet or our LLM partners.
Comprehensive compliance
Our AI implementation maintains SOC2 Type 2 and ISO 27001 certifications, with full adherence to GDPR and EU-US Data Privacy Framework requirements.
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Complete Security at every level
Data collection
- Protected fields (passwords, etc.) never logged
- Configurable application/website blacklisting
- Consent logging for all activities
AI processing
- SOC2 and ISO 27001 certified infrastructure
- Flexible LLM selection including BYO options
- All LLM providers covered by robust DPAs
Compliance controls
- Automated consent management
- Detailed activity logging for audit purposes
- Configurable retention policies
- Cross-border data transfer safeguards
Data storage
- AES-256 encryption for data at rest
- Configurable storage locations
- Detailed access controls
Human Oversight
- Agent review before permanent storage
- Manual revision capabilities
- Comprehensive audit trails
AI Summarization for Remote Support with enterprise security
ScreenMeet's AI Summarization for Remote Support transforms remote support documentation while maintaining rigorous security controls.
- Comprehensive logging with PII protection
- Advanced analysis with security filtering at each stage
- Human-in-the-loop agent verification before permanent storage
- Secure knowledge base integration
AI Assist with comprehensive protection
Get real-time guidance during support sessions with enterprise-grade security.
- Secure query processing
- OS-specific guidance without exposing system details
- Security-filtered recommendations that safeguard sensitive information
- Complete logging of AI assistance for compliance and regulatory requirements
Bring your own LLM for ultimate control
Maintain security while leveraging your preferred AI infrastructure.
- Custom LLM integration
- Consistent security framework regardless of model choice
- Streamline security reviews with consistent controls
- Maximum flexibility to adapt to your specific security requirements
Trusted By The World's Most Demanding Enterprises
Global support and IT teams rely on ScreenMeet to deliver fast, secure, and scalable remote support — seamlessly integrated into their workflows.
"We want to save time and be more efficient… We want the experience to be like a plane cockpit with all the buttons in front of us. When we have that experience, we are not wasting time, we are more efficient with all the data in front of us, and we can act quickly."
— Liran Daniel, Employee Experience Innovation, ServiceNow
"Screen sharing is a critical capability to help IT support, operations and security. With ScreenMeet’s integration within the Tanium XEM platform, our customers get industry-leading screen sharing services seamlessly integrated and just one click away."
— Steve Daheb, CMO, Tanium
Over 25,000 agents. 500+ million end-users.
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