Unattended Remote Access Software for Modern ITSM | ScreenMeet
Over 25,000 agents.
500+ million end-users.
Help desk software for the future of SecOps and ITSM
Enterprise-grade unattended remote access software for modern service management
Modernize your unattended device management with platform-native capabilities and AI-powered intelligence that integrate seamlessly with your ITSM and SecOps environments. Eliminate operational silos, strengthen your security posture, and enforce compliance frameworks while leveraging predictive insights across your entire IT infrastructure.
Legacy remote access solutions force your team to compromise on what matters
Enterprise IT operations require unified visibility and control across all infrastructure and remote devices. Traditional unattended access solutions create operational and security challenges that put you at risk.
Fragmentation
- Standalone systems: Legacy tools like TeamViewer, and Bomgar are disconnected from ITSM and SecOps workflows
- Invisible insights: Critical infrastructure management activities happen outside of ITSM processes and reporting
- Duplicate asset inventories: Managing devices with multiple systems create data inconsistencies
- Knowledge gaps: Manual documentation, processes, and reporting disappear from institutional knowledge
Security Risk
- Multiple attack surfaces: Standalone unattended access tools weaken security posture
- Separate credential management: Third-party systems bypass ServiceNow and Tanium security protocols
- Compliance nightmares: Audit trails scattered across different platforms, if they at all exist
- Known vulnerabilities: Attack vectors from legacy tools keep InfoSec teams on edge
Inefficiency
- Manual documentation: because unattended sessions don't integrate with ServiceNow
- Separate user management: Redundant permissions and access controls
- Cross-platform reporting: Manual data correlation between basic reporting and analytics
- Procurement overhead: Multiple vendor relationships and licensing models to manage
ScreenMeet Beam: Unattended IT ops without compromise
ScreenMeet transforms unattended IT operations by embedding them directly into ServiceNow and Tanium as native capabilities—not external bolt-ons.
Setting up unattended access and device management becomes part of unified IT operations, with complete visibility, security, and governance.
Bring unattended IT operations into the fold
True platform-native unattended access means:
- No separate consoles to manage unattended devices
- No external authentication systems that introduce vulnerabilities
- No integration gaps that leave unattended operations invisible to your ITSM processes
- No vendor sprawl for unattended vs attended support functions
Learn more about ScreenMeet and Tanium
Unified ITSM for humans, devices, and every endpoint
Monitor, manage, and maintain across ITSM, SecOps, infrastructure, network operations, and more.
- Single interface for all IT operations—seamless remote support for attended access and unattended access in one platform
- Native device grouping and management through ServiceNow's organizational structure
Uncompromising security and compliance
Eliminate attack vectors and enforce universal access, permissions, and compliance policies for every remote session.
- No additional attack surfaces from standalone unattended tools
- ITSM platform security framework governs unattended access
- Complete audit trails deeply integrated with ServiceNow and Tanium
- Role-based access controls using existing ITSM platform permissions
Trusted by enterprise IT organizations that refuse to compromise
Global SecOps and IT Ops teams rely on ScreenMeet to deliver fast, secure, and scalable remote support — seamlessly integrated into Tanium.
Screen sharing is a critical capability to help IT support, operations and security. With ScreenMeet’s integration within the Tanium XEM platform, our customers get industry-leading screen sharing services seamlessly integrated and just one click away.
Steve Daheb,
CMO at Tanium
Manage every device, everywhere—from one place
ScreenMeet supports unattended remote access from anywhere. Manage remote desktops, mobile devices, workstations, endpoints, or any managed hardware. Make software updates, install critical firmware, and maintain your entire fleet.
Servers, data centers, and infrastructure
Facilities and endpoints
Meeting room and collaboration technology
Specialized equipment and IoT devices
Kiosks and point-of-service devices
ScreenMeet is purpose-built for IT support and gives agents the full range of functionality they need to provide a better help desk experience. Consumer-grade apps simply don’t match up.
Experience true platform-native remote support
See how ScreenMeet's platform-native approach can reduce your resolution times, improve agent satisfaction, and strengthen your security posture—all while maximizing your ITSM platform investment.
Request a Demo and discover why leading IT organizations are making the switch from TeamViewer, Bomgar, and other legacy solutions.