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Blog
Exploring the Customer Support Disconnect
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Press Release
ScreenMeet Announces Growth and Series B Investment from Salesforce Ventures
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Case Study
ScreenMeet’s Cloud-Based Customer Support Solution with Salesforce
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Blog
9 Ways to Improve Agent Experience in Remote IT Support [Read more\
July 22, 2026
Blog
Does Your Remote Support Tool Actually Feed Your ServiceNow KB? [Read more\
July 22, 2026
Blog
11 Ways IT Teams Use AI to Improve ServiceNow Knowledge Bases [Read more\
July 22, 2026
Blog
6 Ways to Improve Your Digital Employee Experience Strategy [Read more\
July 20, 2026
Blog
Knowledge Base Best Practices for ServiceNow [Read more\
July 20, 2026
Blog
Why Your ServiceNow KB Is Empty Even When Your Agents Are Busy [Read more\
July 20, 2026
.png)](/content/blog/most-critical-dex-kpis-and-metrics/index.html)
Blog
The Most Critical DEX KPIs and Metrics and How IT Teams Can Act on Them [Read more\
July 20, 2026
Blog
ServiceNow Knowledge Base Best Practices [Read more\
July 16, 2026
Blog
How To Automate ServiceNow Incident Summarization 100% [Read more\
July 14, 2026
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Case Study
ScreenMeet helps 8x8 keep the phones ringing [Read more\
September 13, 2021
Case Study
ScreenMeet’s Cloud-Based Customer Support Solution with Salesforce [Read more\
September 14, 2021
Case Study
Hi-tech Giant Streamlines IT Support with ScreenMeet and ServiceNow [Read more\
September 14, 2021
Case Study
Choice Hotels Keeps Franchises Running Smoothly with ScreenMeet [Read more\
September 14, 2021
Case Study
How ServiceNow Transformed their Service Desk with ScreenMeet [Read more\
July 25, 2023
Case Study
Xero Improves Customer Experience with ScreenMeet [Read more\
October 4, 2023
Case Study
How OTPP Improved Member Service & First Call Resolution with ScreenMeet [Read more\
July 25, 2023
Case Study
OTPP Improves Member Service & First Call Resolution with ScreenMeet [Read more\
January 3, 2022
Case Study
ServiceNow Transforms IT Help Desk Performance with ScreenMeet [Read more\
November 29, 2022
Case Study
August 26, 2025
Case Study
Salesforce Customer Support Closes Cases Faster with ScreenMeet [Read more\
November 29, 2022
Case Study
Teleperformance Reduces Remote Support Friction with ScreenMeet and ServiceNow [Read more\
June 12, 2024
Blog
Why Most ServiceNow Knowledge Bases Plateau - And What's Keeping Them There [Read more\
July 2, 2026
Blog
Why Supporting Employees on Virtual Desktops Exposes Gaps in Your Remote Support Stack [Read more\
July 2, 2026
Blog
The MTTR Reduction Field Guide: 12 Trigger-Based Playbooks for Enterprise IT [Read more\
June 22, 2026
Blog
What Are Data Governance Frameworks? How IT Teams Can Build a Trusted Data Layer [Read more\
June 22, 2026
Blog
Every Resolved Incident Your Agents Close With 'Done' Is Knowledge Your Organization Will Never Get Back [Read more\
June 22, 2026
Blog
The AI Help Desk Knowledge Base Won’t Fix What the Traditional One Broke [Read more\
June 15, 2026
Blog
15 Service Desk Knowledge Base Examples for Fast IT Support [Read more\
June 15, 2026
Blog
How To Improve ServiceNow First Call Resolution by 32%: The 5-Focus FCR Framework [Read more\
June 10, 2026
Blog
Why Traditional VDI Support Is Failing and What IT Teams Should Do About It [Read more\
May 31, 2026
Blog
Where DEX Breaks Down: The Live Support Gap [Read more\
May 24, 2026
Blog
Why Enterprise IT Teams Need to Automate Post-Support Knowledge Creation [Read more\
May 24, 2026
Blog
Common Virtual Desktop Performance Issues and How to Troubleshoot Them in Real Time [Read more\
May 18, 2026
Blog
Virtual Desktop Infrastructure Explained [Read more\
May 18, 2026
Blog
The Future of Remote Support Is Augmented [Read more\
May 15, 2026
Blog
AI Agents and Data: The 3:1 Framework That Gives Support Techs Superpowers [Read more\
May 8, 2026
Blog
The 2026 CFO Mandate: Why IT Leaders Are Consolidating the Support Stack [Read more\
May 11, 2026
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Blog
The 2026 Guide to Digital Employee Experience (DEX): Why IT Support is the New Retention Strategy [Read more\
May 11, 2026
Blog
7 Critical Help Desk KPIs to Track in 2026: Moving Beyond the Basics [Read more\
May 11, 2026
Blog
7 Ways to optimize Your Incident Management Workflow: Is Your Remote Support Tool a Value Leak? [Read more\
May 6, 2026
Blog
The 2026 CISO Guide: Building a Zero Trust Framework for the Modern Help Desk [Read more\
May 4, 2026
Blog
Implementing ZTNA for Remote Support: How to Stop Granting "God Mode" to Your Help Desk [Read more\
May 4, 2026
Blog
The VDI Support Bottleneck: Why "Agent-Based" Tools are Breaking Your Help Desk Efficiency [Read more\
April 27, 2026
Blog
VDI vs. VPN vs. Enterprise Browsers: What Your Secure Access Stack Is Actually Missing [Read more\
April 27, 2026
Blog
7 Ways to Fix AI Hallucination in IT Support [Read more\
April 27, 2026
.png)](/content/blog/limitations-of-mdm-remote-control-and-how-to-fix-it/index.html)
Blog
The Limitations of MDM Remote Control (And How to Fix It) [Read more\
April 22, 2026
Blog
BYOD Security Policy: What Most Enterprises Get Wrong (And How to Fix It) [Read more\
April 22, 2026
Blog
The Path to Zero-Touch ITSM: How Leading Organizations Are Achieving ServiceNow's Autonomous IT Vision [Read more\
April 10, 2026
Blog
Ticket Deflection: The Ultimate Guide to Reducing Volume & Improving Performance [Read more\
April 7, 2026
Blog
A Guide to HIPAA Compliances for Remote Access & Screen Sharing in 2026 + Checklist [Read more\
April 5, 2026
Blog
Remote Employee IT Onboarding: A Security Checklist [Read more\
April 5, 2026
Blog
What Is Screen Sharing: Key Benefits, Types, and Effective Solutions [Read more\
April 5, 2026
Blog
Remote Help Desk Software: What It Is, Key Capabilities, and How to Choose [Read more\
April 5, 2026
Blog
Remote Monitoring System vs RMM vs Remote Support: What Each Does (and How They Work Together) [Read more\
April 5, 2026
Blog
AI for IT Support: How We're Building Enterprise-Grade Systems for ITSM [Read more\
March 27, 2026
Blog
15 Essential IT Help Desk Metrics You Should Be Tracking in 2026 [Read more\
March 22, 2026
Blog
11 Ways to Reduce Average Handle Time (AHT) and Boost First Contact Resolution (FCR) in IT Help Desks [Read more\
March 22, 2026
Blog
Native vs. Standalone Remote Support: Why IT Teams are Integrating Tools directly into ServiceNow [Read more\
March 22, 2026
Blog
Types of User Access in a Remote Setup - and How to Pick the Right One [Read more\
March 16, 2026
%20in%202026_%20Key%20Components%2C%20Benefits%20and%20More.png)](/content/blog/privileged-access-management/index.html)
Blog
Privileged Access Management (PAM) in 2026: Key Components, Benefits and More [Read more\
March 16, 2026
Blog
What is IT Support - A Comprehensive Guide in 2026 [Read more\
March 16, 2026
Blog
11 Ways Screen Sharing Can Improve Customer Support Efficiency [Read more\
March 15, 2026
Blog
7 ServiceNow Best Practices you should be following in 2026 [Read more\
March 11, 2026
.png)](/content/blog/on-premises-vs-cloud/index.html)
Blog
On-premises vs cloud - what should you pick and why + Best Practices (7 Reasons) [Read more\
March 11, 2026
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Blog
Types of Remote Access: Attended vs. Unattended vs. Hybrid (Detailed Security Guide) [Read more\
March 10, 2026
Blog
11 Best Screen Sharing Software in 2026 [Read more\
February 16, 2026
Blog
Co-browsing vs. Screen Sharing: 7 Key Differences for Enterprise Support [Read more\
February 16, 2026
Blog
11 Best RMM Softwares and Tools in 2026 [Read more\
February 8, 2026
Blog
How TTEC Cut Support Handle Time from 45+ Minutes to Under 28 with AI-Powered Remote Support [Read more\
February 6, 2026
Blog
The Best BeyondTrust Competitors & Alternatives: Choosing Between PAM and ITSM-Native Support [Read more\
February 4, 2026
Blog
AnyDesk vs. TeamViewer vs. ScreenMeet: Which Remote Support Tool Is Right for Your Enterprise? [Read more\
February 4, 2026
Blog
11 Best LogMeIn Alternatives for IT Teams in 2026 [Read more\
February 3, 2026
Blog
Top 10 Remote Support Software: Comparison Guide for Enterprise IT Teams [Read more\
February 3, 2026
.png)](/content/blog/remote-it-support-tools/index.html)
Blog
The Top 12 Remote IT Support Tools for 2026 [Read more\
February 1, 2026
Blog
How To Build a Complete ServiceNow Hybrid Workforce Strategy (Not Just Desk Booking) [Read more\
December 11, 2025
Blog
Maximizing ServiceNow ROI: 6 Strategies to Unlock Full Platform Value [Read more\
December 7, 2025
Blog
Unlocking the Future: How To Achieve AI-powered ServiceNow Workflow Automation [Read more\
December 3, 2025
Blog
Building a Bulletproof ServiceNow Knowledge Base: The Foundation for AI-Powered Support [Read more\
November 19, 2025
Blog
Mastering Security Incident Response in ServiceNow to Reduce MTTR [Read more\
November 11, 2025
Blog
Maximize ServiceNow Virtual Agent ROI by Fixing The “Done” Gap [Read more\
November 7, 2025
Blog
Unlock ServiceNow Agent Assist - Supercharge Service Operations [Read more\
October 31, 2025
Blog
AI in ServiceNow: How To Unlock Up to 85% Accuracy and 60% Self-Service Rates [Read more\
October 30, 2025
Blog
Unpacking Remote Support [Read more\
September 10, 2021
Blog
Exploring the Customer Support Disconnect [Read more\
September 10, 2021
Blog
Remote Support Software Buyer’s Guide [Read more\
September 10, 2021
Blog
5 Real-Time Customer Engagement Strategies [Read more\
September 10, 2021
Blog
Improve Workflow Efficiency Through CRM Integration [Read more\
September 10, 2021
Blog
How is Co-Browsing Different From Screen Sharing? [Read more\
September 10, 2021
Blog
How to Improve Your Customer Service Offering [Read more\
September 10, 2021
Blog
Online Shopping Must-Haves in a World Without Malls [Read more\
September 10, 2021
Blog
Should You Offer a Live Chat Service? [Read more\
September 10, 2021
Blog
Can Live Video Chat Replace the In-Person Experience? [Read more\
September 10, 2021
Blog
6 Cobrowsing Applications in Customer Support [Read more\
September 10, 2021
Blog
Create a Personalized Shopping Experience for Your E-Commerce Store [Read more\
September 10, 2021
Blog
The Era of Customer Engagement [Read more\
September 10, 2021
Blog
Remote Support Software Buyer’s Guide: For the Virtual-First/Work from Anywhere Business World [Read more\
September 10, 2021
Blog
Lowering the Temperature of a Support Call with Digital-First Engagement [Read more\
September 10, 2021
Blog
9 Customer Service Technology Trends to Watch [Read more\
September 10, 2021
Blog
Optimize IT Service Operations for “Virtual-First/Work from Anywhere” Enterprises [Read more\
September 10, 2021
Blog
ScreenMeet Scoop February 2022 [Read more\
February 17, 2022
Blog
On-Demand Webinar: Drive Frictionless Customer Experiences with Salesforce + ScreenMeet [Read more\
September 10, 2021
Blog
Use Smart Technology to Provide Unforgettable Customer Experiences [Read more\
September 10, 2021
Blog
Optimize Virtual Support with ScreenMeet for ServiceNow ITSM Pro [Read more\
September 10, 2021
Blog
Improving Customer and Employee Experiences with ScreenMeet [Read more\
February 1, 2022
Blog
Voice, Video, & ServiceNow: Deliver True Omnichannel Customer Service [Read more\
September 10, 2021
Blog
The Impact of Interactive Video Technologies on Customer Satisfaction [Read more\
September 10, 2021
Blog
OTPP Overcomes Challenges of Providing IT Support to Remote Employees [Read more\
September 10, 2021
Blog
5 Unique Cobrowsing Features That Will Enhance Your Experience [Read more\
September 10, 2021
Blog
Cobrowsing and Screen Sharing: The Differences and Which Is Best? [Read more\
December 13, 2021
Blog
ScreenMeet Scoop May 2022 [Read more\
May 25, 2022
Blog
Sales Enablement is the Buzz Word of the Year: What Does It Mean? [Read more\
March 10, 2022
Blog
Upgrade Remote Support and ITSM Workflows with ScreenMeet [Read more\
March 2, 2022
Video
ServiceNow Achieves Fast ROI with ScreenMeet [Read more\
August 11, 2022
Video
ScreenMeet for ServiceNow IT Workflows, Customer Workflows & HR Workflows [Read more\
May 31, 2021
Video
ScreenMeet Streamlines ServiceNow HR Workflows [Read more\
May 20, 2021
Video
Modernize and Optimize ServiceNow Customer Workflows with ScreenMeet [Read more\
May 25, 2021
Video
Salesforce Service Cloud Remote Support with ScreenMeet [Read more\
June 30, 2021
Video
ScreenMeet + ServiceNow Virtual Agent means more ways to seamlessly connect customers and Agents [Read more\
June 1, 2021
Video
OTPP Business Benefits and ScreenMeet [Read more\
June 8, 2022
Video
ScreenMeet Live and Cobrowsing Tools in Action with Salesforce [Read more\
July 6, 2021
Video
The Perfect Match: ScreenMeet and ServiceNow ITSM [Read more\
August 11, 2022
Video
The ScreenMeet Experience - a 'Cockpit' View for Remote Support [Read more\
September 12, 2022
Video
ServiceNow's Helpdesk Agents: Why They Can't Live Without ScreenMeet [Read more\
August 11, 2022
Video
Customer Video - Scaling Secure, Smart Support: TTEC’s Win with ScreenMeet Native in ServiceNow [Read more\
August 12, 2025
Video
OTPP Experiences Digital Transformation with ServiceNow and ScreenMeet [Read more\
February 3, 2023
Video
Navex Customer Support Closes Cases Faster with ScreenMeet [Read more\
February 3, 2023
eBook
Market Study by CCW: Customer Experience Trends, Challenges & Innovations [Read more\
November 3, 2021
eBook
Revolutionizing Financial Services Customer Support: The Ultimate Guide to Cobrowsing [Read more\
April 30, 2024
eBook
Tools Remote IT Techs Should Have in 2023: eBook [Read more\
December 14, 2022
eBook
The Future of Service eBook: Salesforce with ScreenMeet [Read more\
November 10, 2021
eBook
Break Up With Bomgar - The 2024 Remote Support Transformation Guide [Read more\
February 21, 2024
eBook
eBook: Cobrowsing vs Screen Sharing [Read more\
January 10, 2022
Data Sheet
ScreenMeet Optimizes and Streamlines ServiceNow Workflows [Read more\
September 14, 2021
Data Sheet
ScreenMeet for Improved ServiceNow Customer Workflows [Read more\
September 14, 2021
Data Sheet
Collaborate Seamlessly with ScreenMeet for Customer & Employee Engagements [Read more\
September 14, 2021
Data Sheet
ScreenMeet for Salesforce - Online Audio, Video, and Screen Share [Read more\
May 16, 2023
Data Sheet
ScreenMeet Mobile Software Developer Kit (SDK) [Read more\
December 14, 2021
Data Sheet
ScreenMeet vs Meeting Tools - Customer and Employee Support Without the Risks [Read more\
July 8, 2024
Data Sheet
ScreenMeet LIVE - Online Audio, Video, and Screen Share for Support [Read more\
December 14, 2021
Data Sheet
ScreenMeet Architecture & Security for Contact Centers & IT Help Desks [Read more\
August 15, 2022
Data Sheet
Transforming Remote Support in ServiceNow with AI-Driven Solutions from ScreenMeet [Read more\
February 3, 2025
.gif)](/content/demo-videos/unlock-the-power-of-ai-for-superior-incident-resolution-insights---demo-video/index.html)
Demo Videos
Unlock the Power of AI for Superior Incident Resolution Insights - Demo Video [Read more\
September 26, 2024
.gif)](/content/demo-videos/ai-summarized-notes-in-servicenow-for-incident-resolution-insights---demo-video/index.html)
Demo Videos
AI Summarized Notes in ServiceNow for Incident Resolution Insights - Demo Video [Read more\
September 26, 2024
Demo Videos
ScreenMeet + Salesforce: Enhance Your Salesforce Omnichannel with Video Meetings and Screen Sharing [Read more\
August 11, 2022
Demo Videos
July 1, 2021
Demo Videos
ScreenMeet with ServiceNow ITSM Pro for Seamless Employee Remote Support [Read more\
July 4, 2021
Demo Videos
Customer Training - ScreenMeet CoBrowse + ScreenMeet Console Agent Training/Overview [Read more\
November 14, 2023
Demo Videos
ScreenMeet Cobrowse for Microsoft Omnichannel - Seamless and Secure [Read more\
June 20, 2023
Demo Videos
ScreenMeet + Salesforce for FINS - Complete your digital transformation for Easy Enterprise ROI [Read more\
April 7, 2023
Demo Videos
ScreenMeet Replay for the IT Help Desk [Read more\
August 30, 2023
Demo Videos
Customer Training - Remote Support Agent Training for ServiceNow [Read more\
October 20, 2023
Demo Videos
Customer Training - Remote Support Agent Training for Salesforce [Read more\
October 23, 2023
Demo Videos
Customer Training - ScreenMeet Replay + ServiceNow Agent Training [Read more\
November 14, 2023
Demo Videos
Customer Training - ScreenMeet Replay + Salesforce Agent Training [Read more\
November 14, 2023
Demo Videos
Customer Training - ScreenMeet Remote Support + ScreenMeet Console Agent Training [Read more\
November 14, 2023
Demo Videos
Customer Training - ScreenMeet Live + ScreenMeet Console Agent Training [Read more\
November 14, 2023
Demo Videos
Customer Training - ScreenMeet Live + Salesforce Agent Training Using Omni-Channel Chat [Read more\
November 14, 2023
Demo Videos
How to use the Annotation Features in ScreenMeet Remote Support [Read more\
July 16, 2024
Demo Videos
Customer Training - ScreenMeet Live + ServiceNow Agent Training [Read more\
November 14, 2023
Demo Videos
Customer Training - ScreenMeet CoBrowse + Salesforce Agent Training [Read more\
December 20, 2023
Demo Videos
Customer Training - ScreenMeet Live + Salesforce Agent Training using Salesforce Cases [Read more\
December 18, 2023
Demo Videos
Interactive Demo - ScreenMeet Remote Support for ServiceNow [Read more\
January 16, 2024
Demo Videos
Interactive Demo - ScreenMeet CoBrowse for Salesforce [Read more\
January 24, 2024
Demo Videos
Interactive Demo - ScreenMeet Remote Support for ServiceNow Virtual Agent [Read more\
February 8, 2024
Demo Videos
Interactive Demo - ScreenMeet Screen Sharing for Salesforce [Read more\
February 15, 2024
Demo Videos
Interactive Demo - Remote Support for Salesforce with ScreenMeet [Read more\
July 16, 2024
Demo Videos
Interactive Demo - ScreenMeet Beam for ServiceNow with ScreenMeet [Read more\
March 22, 2024
Demo Videos
Customer Training - Installing ScreenMeet for Salesforce [Read more\
May 28, 2024
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