AI Remote Support for ServiceNow, Salesforce & Tanium | ScreenMeet

Go 10x Faster With ScreenMeet AI

AI Remote Support:

Native to
ServiceNow
Tanium
Salesforce

ScreenMeet AI remote support is native to ServiceNow, Salesforce, and Tanium. Humans and AI agents work inside the platforms you already trust. ScreenMeet captures every session as structured data, automates work and gives teams the intelligence to resolve issues faster and faster.

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Over 25,000 agents.

500+ million end-users.

Platform-Native Remote Support.

Supercharged by AI. Purpose-built for enterprise IT. Designed to work inside your platforms and get smarter with every session.

Platform-native integration

Built in, not bolted on. Most remote support tools sit alongside your platform. ScreenMeet runs inside it. Agents never leave ServiceNow, Salesforce, or Tanium to start a session, look up device information, or document a resolution. No context switching. Nothing falls through the cracks.

Session Summary

Every session becomes intelligence. ScreenMeet automatically writes structured resolution notes into the incident record the moment a session ends. That data feeds Now Assist, AgentForce, and your knowledge base directly. So every issue your team resolves makes the next one faster. The system gets sharper the more you use it.

AI Assist

Real-time guidance, right where agents work. During sessions, AI Assist surfaces relevant troubleshooting steps, past resolutions, and diagnostic recommendations based on knowledge sources and live session context. When a known fix applies, agents run it in a single click. Escalations go down. The whole team improves over time.

Enterprise security & compliance

Security and compliance built for enterprise scale. SOC 2 Type II and ISO 27001 certified, with GDPR compliance and EU-US Data Privacy Framework adherence. Geo-fencing controls where sessions are processed and data is stored, and AI workflows support bring-your-own-LLM options to meet your security requirements.

Trusted By The World's Most Demanding Enterprises

Global support and IT teams rely on ScreenMeet to deliver fast, secure, and scalable remote support — seamlessly integrated into their workflows.

It was the smoothest move ever we have done with a tool. And because session notes, screen shots, call recordings, and other information are automatically added to the incident, the biggest benefit so far has been the time savings, requiring fewer steps to get everything into the ticket for logging.

Liran Daniel,
Employee Experience Innovation, ServiceNow

Screen sharing is a critical capability to help our customers in this digital-first world. With ScreenMeet's integration with Service Cloud, it also makes it seamless to use for our support engineers.

Jim Roth,
EVP Customer Support, Salesforce

We're able to help support machines outside of our domain altogether and get people up and running in a shorter period of time. Without ScreenMeet, I don't know how simple this would have been for us.

Waqas Mahmud,
Sr. Manager, Ontario Teachers' Pension Plan

Feature Highlights

Remote Support and AI,
Built Into Your Existing Workflows

Platform-native remote support for ServiceNow, Salesforce, and Tanium, with every tool IT support teams need for faster, better-documented resolution.

Remote Control: Fast, Frictionless Support
Take control of any device, run terminal commands, apply admin privileges, and annotate the screen. Every action is logged to the incident record automatically, giving agents and InfoSec teams a complete, timestamped audit trail.
Reliable Screen Sharing: See What They See
Secure screen sharing and visual collaboration that works inside ServiceNow, Salesforce, and Tanium workflows. Session consent and all interactions are logged automatically and stored per your security and compliance requirements.
Session Summary: No More “Done” Resolutions
Session Summary records steps taken, tools used, device state, and resolution path for every session and writes that data into the incident. It powers knowledge generation and AI applications across your platforms without agents typing a single note.
AI Assist: The Right Answer,
Right When You Need It
AI Assist works in the background during every session, reading device state, error patterns, and session activity to surface the most relevant fixes. Recommendations are grounded in your own resolved issues and knowledge base documentations. Less searching, faster outcomes.

Global Infrastructure & Compliance:

Secure, Scalable, Compliant Worldwide

Enterprise-grade cloud infrastructure with geo-fencing for regional data processing and storage. Configurable AI data governance and bring-your-own-LLM support let your security team set the rules for how AI works in your environment.

InfoSec Approved. Globally Compliant. Zero Vulnerabilities.

ScreenMeet is built from the ground up with enterprise-grade security controls. Our comprehensive security framework ensures complete data sovereignty, multi-layered protection, and global compliance capabilities.

SOC 2 Type II
ISO 27001 Certified

Comprehensive Security Controls:

Annual third-party security audits validate that our comprehensive security controls, data protection measures, and operational procedures meet the highest enterprise standards.

International Security Standards:

Certified information security management system, ensuring a systematic approach to managing sensitive company and customer information through risk management processes.

Security Highlights

Advanced geo-fencing for regional data sovereignty
Zero-trust architecture with end-to-end encryption
Comprehensive consent management and session audit trails
Configurable data storage to meet compliance and legal requirements
Bring-your-own-LLM support for AI data governance
GDPR compliance with EU-US Data Privacy Framework adherence

Ready to See AI-Powered Remote Support in Action?

Try The Guided Tour

See It In Action: See Session Summary and AI Assist in action. Experience a walkthrough showing all core remote support capabilities and platform integrations.

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Product Overview

Get to know ScreenMeet: a full product set, including AI capabilities, ServiceNow integration depth, and how ScreenMeet fits into your platform investment.

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Talk To A Specialist
Ready To Get Started? Speak with our platform experts about your specific ServiceNow, Salesforce, or Tanium integration requirements.

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