ScreenMeet Scoop 2023 Q1 Edition

Your Source for the Latest News from ScreenMeet

Q1 2023 Edition

ScreenMeet Replay Driving Faster Resolution Times

ScreenMeet Customers are Achieving Great Results With Replay

• Replay enables your customers to record their issue and submit it with the case.
• Customer Support and Help Desk Agents get a full view of the situation during their first review by watching the video.
• With Replay the number of interactions drops, average handle times are decreased, and customer satisfaction is increased.

Use Cases, Workflows, and Benefits

Read this three page "Replay At a Glance" to learn more

See Replay in Action

Watch a 2-minute video of ASTM putting Replay to Work

Get Familiar with Replay

Watch our 4-minute training video in Salesforce or ServiceNow

The Latest Product Features and Enhancements

Click on a Product Name to Review Full List

Remote Support and Beam (Unattended)

• Improved Auto Update for pre-deployed clients
• Added ability for end users to opt-out of recordings
• Fixed mouse and key sticking issues
• Improved Japanese language support
• Improved file transfer handling
• Implemented infrastructure upgrade to Beam
• Resolved device count and search issues in Beam

Live and Mobile SDK

• Added new snapshot function: take a snapshot of screen or camera, annotate, then load to the case - Watch the Video in the Release Notes for Quick Training
• Added remote control of keyboard/mouse functionality (contact ScreenMeet to enable)
• Added the ability to set rear camera as default
• Corrected an issue with audio-only recordings showing video
• Applied performance improvements and issue fixes to SDK

Replay

• Added configuration options for default video sources
• Improved audio recording workflow
• Optimized recording performance

Become a ScreenMeet Advocate

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Contact us at: Success@ScreenMeet.com to get started.

Kelly Williams, Vice President of Customer Success

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Product Overview

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