# ServiceNow's Helpdesk Agents: Why They Can't Live Without ScreenMeet

In this [two minute video](https://9392551.fs1.hubspotusercontent-na1.net/hubfs/9392551/Snippets/NOW/NOW-Webinar/ServiceNow-ScreenMeet-Agents-Cant-Live-Without-It.mp4), hear Liran Daniel, ServiceNow's Employee Experience Innovation Manager, explain why ServiceNow picked ScreenMeet to replace their legacy support tool and why after using it for just a few months their Help Desk agents "can't live without it".

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Watch more brief snippets from the webinar here:

1. [ScreenMeet's "Cockpit" view experience](/content/videos/the-screenmeet-experience-a-cockpit-view-for-remote-support/index.html)
2. [Why ServiceNow agents "can't live without ScreenMeet"](/content/videos/servicenows-helpdesk-agents-why-they-cant-live-without-screenmeet/index.html)
3. [How ServiceNow achieved incredibly fast ROI in just a few months](/content/videos/servicenow-achieves-fast-roi-with-screenmeet/index.html)
4. [The perfect match: ScreenMeet and ServiceNow ITSM](/content/videos/the-perfect-match-screenmeet-and-servicenow-itsm/index.html)

**See It In Action:** Experience our comprehensive in-browser demo showcasing all core remote support capabilities and platform integrations.

[Take The Tour\](https://screenmeet.storylane.io/share/0sl5ezzyktx4)

**Watch A 4-Minute Product Overview:** Quick overview covering key benefits, security features, and integration capabilities for busy IT leaders.

[Watch The Overview\](/content/videos/servicenows-helpdesk-agents-why-they-cant-live-without-screenmeet#/index.html)

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