##### ScreenMeet Console Login Degradation IdentifiedOperational

**Components**

- Support Console
- ScreenMeet Live
- ScreenMeet CoBrowse
- ScreenMeet Remote Support
- ScreenMeet Beam
- ScreenMeet Replay

**Locations**

- Primary Data Center

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**September 4, 2024 9:39PM EDT**  
**September 5, 2024 1:39AM UTC**

**IDENTIFIED**  
Our team has identified service degradation that impacts the login flow for [console.screenmeet.com](http://console.screenmeet.com/) which may prevent users from logging in.

Our team is currently identifying the root cause for permanent remediation.

An update will be provided with further information within the next 30 minutes or less.

**September 4, 2024 9:59PM EDT**  
**September 5, 2024 1:59AM UTC**

**RESOLVED**  
The root cause of the issue has been identified and a permanent resolution has been implemented.

Agents may need to close their browser/reload [console.screenmeet.com](http://console.screenmeet.com/) in order to login as expected.