System Status Page for ScreenMeet.com

Degradation identified on myhelpscreen.com domain

Operational

Components
Support Servers, ScreenMeet Remote Support

Locations
Primary Data Center

July 23, 2024 10:47PM EDT

July 24, 2024 2:47AM UTC

INVESTIGATING
Our team is currently investigating degradation of the myhelpscreen.com domain, which may impact session connectivity for the remote support application.
We are actively investigating the issue and will provide an update in the next 30 minutes.

July 23, 2024 11:16PM EDT

July 24, 2024 3:16AM UTC

RESOLVED
Our team has deployed a fix to correct certificate errors when navigating to myhelpscreen.com
The application will now function as expected when navigating to the domain to download the support client.