System Status Page for ScreenMeet.com

Components
ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam

Locations
Primary Data Center

August 31, 2023 12:09AM EDT
August 31, 2023 4:09AM UTC

IDENTIFIED
Our team has been alerted to degradation of the agent viewer which impacts CoBrowse, Remote Support, and the Beam application.

This may cause the agent viewer to show as a blank white screen when loaded.

Our team is currently investigating now and we will provide an update in the next 30 minutes or less.

August 31, 2023 12:32AM EDT
August 31, 2023 4:32AM UTC

MONITORING
Our team has identified what appears to be the root cause of the agent viewer not loading as expecting and applied a prospective fix.

Expected behavior should return to normal based on internal tests post-fix though our team will continue to monitor.

August 31, 2023 12:38AM EDT
August 31, 2023 4:38AM UTC

RESOLVED
The issue causing the agent viewer to not load as expected has been resolved after our engineering team applied internal corrections.

The CoBrowse, Remote Support, and Beam applications should no longer show a blank white page when loading the agent viewer.