##### ScreenMeet Service Disruption Identified

**Components**  
Website, Client Distribution Service, Support Servers, Support Console, Platform Integration - Salesforce, Platform Integration - ServiceNow, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam, ScreenMeet Replay

**Locations**  
Primary Data Center

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**June 13, 2023 3:45PM EDT**  
**June 13, 2023 7:45PM UTC**

**IDENTIFIED**  
Our engineering team has identified an issue that is impacting the ability to use ScreenMeet products within given regions.  
Our engineering team has identified that this appears to be related to an outage with our public cloud service provider.  
[health.aws.amazon.com/health/status](https://health.aws.amazon.com/health/status)  
We will closely track the resolution by the cloud services provider and update this incident within the next 30 minutes with the latest available information.

**June 13, 2023 3:52PM EDT**  
**June 13, 2023 7:52PM UTC**

**MONITORING**  
Our engineering team has removed the impacted region from our server rotation.  
This should restore services to expected operation while the third party provider remediates the issue within the impacted region.

**June 13, 2023 7:27PM EDT**  
**June 13, 2023 11:27PM UTC**

**RESOLVED**  
Amazon Web Services has resolved the issue that was the root cause of the impacted service degradation.  
All systems and ScreenMeet products are operational based on expected behavior at this time.