System Status Page for ScreenMeet.com

Remote Support service disruption identified if using preinstalled package and autoupdate enabled.

Components
ScreenMeet Remote Support, ScreenMeet Beam

Locations
Primary Data Center

February 8, 2023 11:44AM EST
February 8, 2023 4:44PM UTC
INVESTIGATING
Our team has identified an issue that may impact the ability to connect to ScreenMeet sessions if you have installed the MSI package to machines with the auto-update feature enabled.
Our engineering team is actively investigating this issue and the likely root cause has been identified.
An update will be provided on this incident in 30 minutes.

February 8, 2023 12:10PM EST
February 8, 2023 5:10PM UTC
INVESTIGATING
Our team continues to actively investigate the root cause of the issue.
In the interim, starting sessions with the one-time use executable session download via myhelpscreen.com on devices with the preinstalled MSI should allow normal operation while we confirm a permanent fix.

February 8, 2023 2:29PM EST
February 8, 2023 7:29PM UTC
RESOLVED
Our engineering team has identified the root cause and released a hotfix of the MSI package to production which resolves the issue/incident.