##### Service Impaired Due To Third Party Cloud Provider Operational

**Components**

Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam

**Locations**

Primary Data Center

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**December 15, 2021 11:02AM EST**  
**December 15, 2021 4:02PM UTC**

**INVESTIGATING**  
Service is impaired due to a network disruption with a third party cloud provider. We will update every 30 minutes.

**December 15, 2021 11:17AM EST**  
**December 15, 2021 4:17PM UTC**

**RESOLVED**  
The issue has been resolved and services are recovered.