##### Degraded performanceOperational

**Components**

- Website  
- Client Distribution Service  
- Support Servers  
- Support Console  
- API Service

**Locations**

- Primary Data Center

* * *

**January 16, 2020 2:37PM EST**  
**January 16, 2020 7:37PM UTC**

**IDENTIFIED**  
Problem with new sessions.

**January 16, 2020 2:59PM EST**  
**January 16, 2020 7:59PM UTC**

**RESOLVED**  
Problem resolved