##### Login and API errors Operational

**Components**

- Website
- Client Distribution Service
- Support Servers
- Support Console
- API Service

**Locations**

- Primary Data Center

* * *

**December 18, 2019 6:30PM EST**  
**December 18, 2019 11:30PM UTC**  
**INVESTIGATING**  
We are experiencing issues with certain users not being able to login and create new sessions

**December 18, 2019 6:39PM EST**  
**December 18, 2019 11:39PM UTC**  
**IDENTIFIED**  
Seems to be related to an issue the SFDC API Edge / DC API 502

**December 18, 2019 6:59PM EST**  
**December 18, 2019 11:59PM UTC**  
**IDENTIFIED**  
API errors making it difficult for users to login and create sessions

**December 18, 2019 8:41PM EST**  
**December 19, 2019 1:41AM UTC**  
**RESOLVED**  
Root Cause -- The Salesforce Technology team is aware of an issue that has resulted in a reported performance degradation for a subset of customers on the Salesforce instances. During a performance degradation, users are able to access the service, however, some functionality within the service may not be available or running at optimal performance. The team is investigating the issue and will provide updated information and more details as soon as they become available.

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