##### Support-Viewer impaired Operational

### Components

#### Support Console

### Locations

#### Primary Data Center

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**October 10, 2019 3:43PM EDT**  
**October 10, 2019 7:43PM UTC**

**IDENTIFIED**  
Support-Viewer is temporarily impaired

**October 10, 2019 6:39PM EDT**  
**October 10, 2019 10:39PM UTC**

**RESOLVED**  
Due to some missed configuration data, using Windows Tools during a session would cause a white-screen bug in the remote-screen viewer. We reverted the deployment, resolve the issues, then re-deployed the release.