# All Systems Operational Updated a few seconds ago ## Status History ### July 2026 #### Partial Beam Service Disruption **July 21, 2026 7:18PM EDT** **Partial Service Disruption** **Incident Status** Partial Service Disruption **Components** ScreenMeet Beam **Locations** Primary Data Center --- **July 21, 2026 3:04PM EDT** **INVESTIGATING** We have identified an issue with our Beam product. This is for customers that are launching Beam from the ScreenMeet console and is not affecting our ServiceNow experience. We are investigating the issue. **July 21, 2026 3:37PM EDT** **IDENTIFIED** We have determined the cause of the disruption and are developing a resolution now. We expect this to be done by approximately 7:00 PM Eastern. **July 21, 2026 7:18PM EDT** **RESOLVED** The Beam issue has been resolved. Thank you for your patience as we worked this through to resolution. ### ScreenMeet Beam Service Disruption **July 15, 2026** **Incident Status** Service Disruption **Components** ScreenMeet Beam **Locations** Primary Data Center --- **July 15, 2026 8:47AM EDT** **INVESTIGATING** We are aware of an issue impacting Beam device connectivity and are investigating. Some sessions may fail to connect or reconnect. Next update within 30 minutes. **July 15, 2026 9:09AM EDT** **IDENTIFIED** Our team has identified what appears to be the root cause of the service degradation. Our engineering leadership is currently remediating the degradation. **July 15, 2026 9:31AM EDT** **MONITORING** The Beam service is recovering now and devices are coming back online. **July 15, 2026 12:51PM EDT** **RESOLVED** Our team has resolved a Beam service disruption that prevented devices from loading in the console and CRM Beam Groups pages, blocking device connections. ### April 2026 #### MyHelpScreen.com Issue **April 21, 2026 12:13AM EDT** **Service Disruption** **Components** ScreenMeet Live, ScreenMeet CoBrowse **Locations** Primary Data Center --- **April 21, 2026 12:02AM EDT** **IDENTIFIED** We have isolated the issue and are currently deploying a resolution. It should be resolved within 30 minutes. We apologize for the inconvenience. **April 21, 2026 12:13AM EDT** **RESOLVED** Issue is resolved. Thank you for your patience as we resolved the issue. ### March 2026 #### ScreenMeet Beam Maintenance, March 24, 2026 **Scheduled Maintenance for ScreenMeet Beam** Date: Tuesday, March 24, 2026, 8:00 PM Eastern Time Duration: Up to 60 minutes Impact: Agents will be unable to start ScreenMeet sessions via Beam during the maintenance window. **Schedule** March 24, 2026 8:00PM - March 24, 2026 9:00PM EDT --- **March 24, 2026 7:59PM EDT** **UPDATE** The scheduled Beam maintenance is underway. **March 24, 2026 8:13PM EDT** **UPDATE** The schedule maintenance is complete and Beam is now available. ### February 2026 #### ScreenMeet Beam Service Disruption **February 10, 2026 1:17PM EST** **Service Disruption** **Components** ScreenMeet Beam **Locations** Primary Data Center --- **February 10, 2026 12:36PM EST** **INVESTIGATING** Currently the Device Count for Beam is showing zero and sessions are unable to be started. We are investigating now. **February 10, 2026 12:47PM EST** **MONITORING** The underlying issue has been resolved and we are moving towards full service availability now. **February 10, 2026 1:17PM EST** **RESOLVED** Beam is now fully functional. ### November 2025 #### ScreenMeet Documentation Page Unavailable Due to Cloudflare Outage **November 18, 2025 10:00AM EST** **Service Disruption** **Components** Website **Locations** Primary Data Center --- **November 18, 2025 9:41AM EST** **MONITORING** Due to the Cloudflare outage today, the ScreenMeet documentation is temporarily unavailable. We do not yet have an ETA on resolution, but will post when known. **November 18, 2025 10:00AM EST** **RESOLVED** The ScreenMeet documentation pages are now back online and accessible. ### September 2025 #### ScreenMeet Live Video on New Chrome Version **September 4, 2025 6:34PM EDT** **Degraded Performance** **Components** ScreenMeet Live **Locations** Primary Data Center --- **September 4, 2025 3:47PM EDT** **IDENTIFIED** We’ve identified an issue where video feeds may not render for ScreenMeet Live participants using Chrome version 140.0.7339.81. **September 4, 2025 6:34PM EDT** **RESOLVED** The issue was resolved with an update that supports the new version of Chrome. ### April 2025 #### ScreenMeet Console Data Exports for Admins Currently Unavailable **April 10, 2025 11:59AM EDT** **Partial Service Disruption** **Components** Support Console **Locations** Primary Data Center --- **April 9, 2025 5:32PM EDT** **IDENTIFIED** We have discovered an issue with our data exports and are working on a solution. **April 10, 2025 11:59AM EDT** **RESOLVED** We have reenabled the data export utility. ### February 2025 #### ScreenMeet Live Screen Sharing Performance Issue Detected **February 12, 2025 12:42PM EST** **Partial Service Disruption** **Components** ScreenMeet Live **Locations** Primary Data Center --- **February 12, 2025 12:42PM EST** **RESOLVED** The performance issue with the screen sharing functionality of ScreenMeet Live has been resolved. ### December 2024 #### ScreenMeet Beam Degradation – Limited Device Loading Issue Identified **December 6, 2024 2:39PM EST** **Partial Service Disruption** **Components** ScreenMeet Beam **Locations** Primary Data Center --- **December 6, 2024 10:54AM EST** **IDENTIFIED** We’ve identified an issue that limits Beam groups to loading only a single page of devices. **December 6, 2024 1:00PM EST** **MONITORING** Our team has deployed a hotfix to remediate the issue. **December 6, 2024 2:39PM EST** **RESOLVED** The issue has been resolved. ### September 2024 #### ScreenMeet Console Login Degradation Identified **September 4, 2024 9:59PM EDT** **Degraded Performance** **Components** Support Console, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam, ScreenMeet Replay **Locations** Primary Data Center --- **September 4, 2024 9:39PM EDT** **IDENTIFIED** Our team has identified service degradation impacting the login flow. **September 4, 2024 9:59PM EDT** **RESOLVED** The root cause of the issue has been identified and a permanent resolution has been implemented. ### June 2023 #### ScreenMeet Remote Support/Beam Partial Service Disruption - File Transfer w/ AV scanning **June 22, 2023 11:02AM EDT** **Partial Service Disruption** **Components** ScreenMeet Remote Support, ScreenMeet Beam **Locations** Primary Data Center --- **June 21, 2023 7:04PM EDT** **IDENTIFIED** Our engineering team has identified an issue that causes file transfers to fail if the virus scanning feature is enabled. **June 22, 2023 11:02AM EDT** **RESOLVED** The incident has been resolved and the root cause was identified to be related to a third party change. ### June 2023 #### ScreenMeet Remote Support SSL Upgrade Notification [action required] **June 21, 2023 5:06PM EDT** **Planned Maintenance** **Description** SSL certificates will expire on pre-deployed installations below version 2.83.1. **Schedule** June 20, 2023 9:00AM - June 20, 2023 8:00PM EDT --- **June 20, 2023 2:18PM EDT** **UPDATE** Our engineering team has initiated the maintenance protocol to switch over the SSL certificates.