All Systems Operational

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Status History

July 2026

Partial Beam Service Disruption

July 21, 2026 7:18PM EDT
Partial Service Disruption
Incident Status
Partial Service Disruption
Components
ScreenMeet Beam
Locations
Primary Data Center

July 21, 2026 3:04PM EDT
INVESTIGATING
We have identified an issue with our Beam product. This is for customers that are launching Beam from the ScreenMeet console and is not affecting our ServiceNow experience. We are investigating the issue.

July 21, 2026 3:37PM EDT
IDENTIFIED
We have determined the cause of the disruption and are developing a resolution now. We expect this to be done by approximately 7:00 PM Eastern.

July 21, 2026 7:18PM EDT
RESOLVED
The Beam issue has been resolved. Thank you for your patience as we worked this through to resolution.

ScreenMeet Beam Service Disruption

July 15, 2026
Incident Status
Service Disruption
Components
ScreenMeet Beam
Locations
Primary Data Center

July 15, 2026 8:47AM EDT
INVESTIGATING
We are aware of an issue impacting Beam device connectivity and are investigating. Some sessions may fail to connect or reconnect. Next update within 30 minutes.

July 15, 2026 9:09AM EDT
IDENTIFIED
Our team has identified what appears to be the root cause of the service degradation. Our engineering leadership is currently remediating the degradation.

July 15, 2026 9:31AM EDT
MONITORING
The Beam service is recovering now and devices are coming back online.

July 15, 2026 12:51PM EDT
RESOLVED
Our team has resolved a Beam service disruption that prevented devices from loading in the console and CRM Beam Groups pages, blocking device connections.

April 2026

MyHelpScreen.com Issue

April 21, 2026 12:13AM EDT
Service Disruption
Components
ScreenMeet Live, ScreenMeet CoBrowse
Locations
Primary Data Center

April 21, 2026 12:02AM EDT
IDENTIFIED
We have isolated the issue and are currently deploying a resolution. It should be resolved within 30 minutes. We apologize for the inconvenience.

April 21, 2026 12:13AM EDT
RESOLVED
Issue is resolved. Thank you for your patience as we resolved the issue.

March 2026

ScreenMeet Beam Maintenance, March 24, 2026

Scheduled Maintenance for ScreenMeet Beam
Date: Tuesday, March 24, 2026, 8:00 PM Eastern Time
Duration: Up to 60 minutes
Impact: Agents will be unable to start ScreenMeet sessions via Beam during the maintenance window.

Schedule
March 24, 2026 8:00PM - March 24, 2026 9:00PM EDT

March 24, 2026 7:59PM EDT
UPDATE
The scheduled Beam maintenance is underway.

March 24, 2026 8:13PM EDT
UPDATE
The schedule maintenance is complete and Beam is now available.

February 2026

ScreenMeet Beam Service Disruption

February 10, 2026 1:17PM EST
Service Disruption
Components
ScreenMeet Beam
Locations
Primary Data Center

February 10, 2026 12:36PM EST
INVESTIGATING
Currently the Device Count for Beam is showing zero and sessions are unable to be started. We are investigating now.

February 10, 2026 12:47PM EST
MONITORING
The underlying issue has been resolved and we are moving towards full service availability now.

February 10, 2026 1:17PM EST
RESOLVED
Beam is now fully functional.

November 2025

ScreenMeet Documentation Page Unavailable Due to Cloudflare Outage

November 18, 2025 10:00AM EST
Service Disruption
Components
Website
Locations
Primary Data Center

November 18, 2025 9:41AM EST
MONITORING
Due to the Cloudflare outage today, the ScreenMeet documentation is temporarily unavailable. We do not yet have an ETA on resolution, but will post when known.

November 18, 2025 10:00AM EST
RESOLVED
The ScreenMeet documentation pages are now back online and accessible.

September 2025

ScreenMeet Live Video on New Chrome Version

September 4, 2025 6:34PM EDT
Degraded Performance
Components
ScreenMeet Live
Locations
Primary Data Center

September 4, 2025 3:47PM EDT
IDENTIFIED
We’ve identified an issue where video feeds may not render for ScreenMeet Live participants using Chrome version 140.0.7339.81.

September 4, 2025 6:34PM EDT
RESOLVED
The issue was resolved with an update that supports the new version of Chrome.

April 2025

ScreenMeet Console Data Exports for Admins Currently Unavailable

April 10, 2025 11:59AM EDT
Partial Service Disruption
Components
Support Console
Locations
Primary Data Center

April 9, 2025 5:32PM EDT
IDENTIFIED
We have discovered an issue with our data exports and are working on a solution.

April 10, 2025 11:59AM EDT
RESOLVED
We have reenabled the data export utility.

February 2025

ScreenMeet Live Screen Sharing Performance Issue Detected

February 12, 2025 12:42PM EST
Partial Service Disruption
Components
ScreenMeet Live
Locations
Primary Data Center

February 12, 2025 12:42PM EST
RESOLVED
The performance issue with the screen sharing functionality of ScreenMeet Live has been resolved.

December 2024

ScreenMeet Beam Degradation – Limited Device Loading Issue Identified

December 6, 2024 2:39PM EST
Partial Service Disruption
Components
ScreenMeet Beam
Locations
Primary Data Center

December 6, 2024 10:54AM EST
IDENTIFIED
We’ve identified an issue that limits Beam groups to loading only a single page of devices.

December 6, 2024 1:00PM EST
MONITORING
Our team has deployed a hotfix to remediate the issue.

December 6, 2024 2:39PM EST
RESOLVED
The issue has been resolved.

September 2024

ScreenMeet Console Login Degradation Identified

September 4, 2024 9:59PM EDT
Degraded Performance
Components
Support Console, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam, ScreenMeet Replay
Locations
Primary Data Center

September 4, 2024 9:39PM EDT
IDENTIFIED
Our team has identified service degradation impacting the login flow.

September 4, 2024 9:59PM EDT
RESOLVED
The root cause of the issue has been identified and a permanent resolution has been implemented.

June 2023

ScreenMeet Remote Support/Beam Partial Service Disruption - File Transfer w/ AV scanning

June 22, 2023 11:02AM EDT
Partial Service Disruption
Components
ScreenMeet Remote Support, ScreenMeet Beam
Locations
Primary Data Center

June 21, 2023 7:04PM EDT
IDENTIFIED
Our engineering team has identified an issue that causes file transfers to fail if the virus scanning feature is enabled.

June 22, 2023 11:02AM EDT
RESOLVED
The incident has been resolved and the root cause was identified to be related to a third party change.

June 2023

ScreenMeet Remote Support SSL Upgrade Notification [action required]

June 21, 2023 5:06PM EDT
Planned Maintenance
Description
SSL certificates will expire on pre-deployed installations below version 2.83.1.
Schedule
June 20, 2023 9:00AM - June 20, 2023 8:00PM EDT

June 20, 2023 2:18PM EDT
UPDATE
Our engineering team has initiated the maintenance protocol to switch over the SSL certificates.