System Status Page for ScreenMeet.com
July 2026
Partial Beam Service Disruption
July 21, 2026 7:18PM EDT
Partial Beam Service Disruption Partial Service Disruption
Incident Status
Partial Service Disruption
Components
ScreenMeet Beam
Locations
Primary Data Center
July 21, 2026 3:04PM EDT July 21, 2026 7:04PM UTC INVESTIGATING We have identified an issue with our Beam product. This is for customers that are launching Beam from the ScreenMeet console and is not affecting our ServiceNow experience. We are investigating the issue.
July 21, 2026 3:37PM EDT
July 21, 2026 7:37PM UTC
IDENTIFIED
We have determined the cause of the disruption and are developing a resolution now. We expect this to be done by approximately 7:00 PM Eastern.
July 21, 2026 7:18PM EDT
July 21, 2026 11:18PM UTC
RESOLVED
The Beam issue has been resolved. Thank you for your patience as we worked this through to resolution.
ScreenMeet Beam Service Disruption
July 15, 2026 12:51PM EDT
ScreenMeet Beam Service Disruption Service Disruption
Incident Status
Service Disruption
Components
ScreenMeet Beam
Locations
Primary Data Center
July 15, 2026 8:47AM EDT
July 15, 2026 12:47PM UTC
INVESTIGATING
We are aware of an issue impacting Beam device connectivity and are investigating. Some sessions may fail to connect or reconnect. Next update within 30 minutes.
July 15, 2026 9:09AM EDT
July 15, 2026 1:09PM UTC
IDENTIFIED
Our team has identified what appears to be the root cause of the service degradation. Our engineering leadership is currently remediating the degradation. The next update will be provided in 30 minutes or less.
July 15, 2026 9:31AM EDT
July 15, 2026 1:31PM UTC
MONITORING
The Beam service is recovering now and devices are coming back online.
July 15, 2026 10:11AM EDT
July 15, 2026 2:11PM UTC
MONITORING
Beam has recovered. We'll continue to monitor throughout the day. We are also actively investigating the root cause.
July 15, 2026 12:51PM EDT
July 15, 2026 4:51PM UTC
RESOLVED
Our team has resolved a Beam service disruption that prevented devices from loading in the console and CRM Beam Groups pages, blocking device connections. Beam behavior recovered as of 7/15 9:20 AM ET, with full stability confirmed by 10:00 AM ET.
April 2026
MyHelpScreen.com Issue
April 21, 2026 12:13AM EDT
MyHelpScreen.com Issue Service Disruption
Incident Status
Service Disruption
Components
ScreenMeet Live, ScreenMeet CoBrowse
Locations
Primary Data Center
April 21, 2026 12:02AM EDT
April 21, 2026 4:02AM UTC
IDENTIFIED
We have isolated the issue and are currently deploying a resolution. It should be resolved within 30 minutes. We apologize for the inconvenience.
April 21, 2026 12:13AM EDT
April 21, 2026 4:13AM UTC
RESOLVED
Issue is resolved. Thank you for your patience as we resolved the issue.
March 2026
ScreenMeet Beam Maintenance, March 24, 2026
March 24, 2026 8:13PM EDT
ScreenMeet Beam Maintenance, March 24, 2026 Planned Maintenance
Description
Scheduled Maintenance for ScreenMeet Beam
Date: Tuesday, March 24, 2026, 8:00 PM Eastern Time
Duration: Up to 60 minutes
Impact: Agents will be unable to start ScreenMeet sessions via Beam during the maintenance window.
ScreenMeet will be performing a one-time maintenance exercise of the Beam services. During this time, sessions that are already started will continue. However, agents will be unable to start new sessions and the Beam counts will go to zero. Once the maintenance is complete, the Beam counts will gradually reset and agents can start Beam sessions. The maintenance will take less than one hour to complete.
Components
ScreenMeet Beam
Locations
Primary Data Center
Schedule
March 24, 2026 8:00PM - March 24, 2026 9:00PM EDT
March 25, 2026 12:00AM - March 25, 2026 1:00AM UTC
March 24, 2026 7:59PM EDT
March 24, 2026 11:59PM UTC
UPDATE
The scheduled Beam maintenance is underway.
March 24, 2026 8:13PM EDT
March 25, 2026 12:13AM UTC
UPDATE
The scheduled maintenance is complete and Beam is now available.
February 2026
ScreenMeet Beam Service Disruption
February 10, 2026 1:17PM EST
ScreenMeet Beam Service Disruption Service Disruption
Incident Status
Service Disruption
Components
ScreenMeet Beam
Locations
Primary Data Center
February 10, 2026 12:36PM EST
February 10, 2026 5:36PM UTC
INVESTIGATING
Currently the Device Count for Beam is showing zero and sessions are unable to be started. We are investigating now.
February 10, 2026 12:47PM EST
February 10, 2026 5:47PM UTC
MONITORING
The underlying issue has been resolved and we are moving towards full service availability now.
February 10, 2026 12:59PM EST
February 10, 2026 5:59PM UTC
MONITORING
Beam sessions can now be started. Device count is still in recovery mode.
February 10, 2026 1:17PM EST
February 10, 2026 6:17PM UTC
RESOLVED
Beam is now fully functional.
November 2025
ScreenMeet Documentation Page Unavailable Due to Cloudflare Outage
November 18, 2025 10:00AM EST
ScreenMeet Documentation Page Unavailable Due to Cloudflare Outage Service Disruption
Incident Status
Service Disruption
Components
Website
Locations
Primary Data Center
November 18, 2025 9:41AM EST
November 18, 2025 2:41PM UTC
MONITORING
Due to the Cloudflare outage today, the ScreenMeet documentation is temporarily unavailable. We do not yet have an ETA on resolution, but will post when known.
November 18, 2025 10:00AM EST
November 18, 2025 3:00PM UTC
RESOLVED
The ScreenMeet documentation pages are now back online and accessible.
September 2025
ScreenMeet Live Video on New Chrome Version
September 4, 2025 6:34PM EDT
ScreenMeet Live Video on New Chrome Version Degraded Performance
Incident Status
Degraded Performance
Components
ScreenMeet Live
Locations
Primary Data Center
September 4, 2025 3:47PM EDT
September 4, 2025 7:47PM UTC
IDENTIFIED
We’ve identified an issue where video feeds may not render for ScreenMeet Live participants using Chrome version 140.0.7339.81. The issue is limited to this Chrome version, and participants can use another browser as an interim solution while our engineering team investigates a permanent fix.
September 4, 2025 4:01PM EDT
September 4, 2025 8:01PM UTC
IDENTIFIED
Our engineering team has found the root cause of the issue and has built a resolution that is now proceeding through testing. The updates should make their way to production later today.
September 4, 2025 6:34PM EDT
September 4, 2025 10:34PM UTC
RESOLVED
The issue was resolved with an update that supports the new version of Chrome.
April 2025
ScreenMeet Console Data Exports for Admins Currently Unavailable
April 10, 2025 11:59AM EDT
ScreenMeet Console Data Exports for Admins Currently Unavailable Partial Service Disruption
Incident Status
Partial Service Disruption
Components
Support Console
Locations
Primary Data Center
April 9, 2025 5:32PM EDT
April 9, 2025 9:32PM UTC
IDENTIFIED
We have discovered an issue with our data exports (available to ScreenMeet admins via the ScreenMeet console). We have identified the cause and working on a solution. We hope to reenable service soon.
April 10, 2025 11:59AM EDT
April 10, 2025 3:59PM UTC
RESOLVED
We have reenabled the data export utility.
February 2025
ScreenMeet Live Screen Sharing Performance Issue Detected
February 12, 2025 12:42PM EST
ScreenMeet Live Screen Sharing Performance Issue Detected Partial Service Disruption
Incident Status
Partial Service Disruption
Components
ScreenMeet Live
Locations
Primary Data Center
February 12, 2025 11:54AM EST
February 12, 2025 4:54PM UTC
MONITORING
Our team identified a performance issue with the screen sharing functionality of ScreenMeet Live on a specific cloud server. The engineering team has deployed a fix, and the issue should no longer occur. We are continuing to monitor the situation to ensure stability.
February 12, 2025 12:42PM EST
February 12, 2025 5:42PM UTC
RESOLVED
The performance issue with the screen sharing functionality of ScreenMeet Live has been resolved following adjustments to our server infrastructure.
December 2024
ScreenMeet Beam Degradation – Limited Device Loading Issue Identified
December 6, 2024 2:39PM EST
ScreenMeet Beam Degradation – Limited Device Loading Issue Identified Partial Service Disruption
Incident Status
Partial Service Disruption
Components
ScreenMeet Beam
Locations
Primary Data Center
December 6, 2024 10:54AM EST
December 6, 2024 3:54PM UTC
IDENTIFIED
We’ve identified an issue that limits Beam groups to loading only a single page of devices. As a temporary workaround, agents can search for a device by its name, provided it is online and connected to the internet, to establish a connection. This primarily affects the ability to navigate and view multiple pages of Beam devices. Our team is actively working on a permanent resolution and will share updates promptly.
December 6, 2024 1:00PM EST
December 6, 2024 6:00PM UTC
MONITORING
Our team has deployed a hotfix to remediate the issue.
December 6, 2024 2:39PM EST
December 6, 2024 7:39PM UTC
RESOLVED
The issue has been resolved.
ScreenMeet Beam Service Disruption
December 5, 2024 8:43PM EST
ScreenMeet Beam Service Disruption Partial Service Disruption
Incident Status
Partial Service Disruption
Components
ScreenMeet Beam
Locations
Primary Data Center
December 5, 2024 8:02PM EST
December 6, 2024 1:02AM UTC
IDENTIFIED
There is an issue with visibility to Beam groups in the ScreenMeet console. The cause has been identified and a resolution is being implemented now. ETA for complete restoration is before 9:00 PM Eastern on 12/5/2024.
December 5, 2024 8:43PM EST
December 6, 2024 1:43AM UTC
RESOLVED
ScreenMeet Beam is back to full functionality.
September 2024
ScreenMeet Console Login Degradation Identified
September 4, 2024 9:59PM EDT
ScreenMeet Console Login Degradation Identified Degraded Performance
Incident Status
Degraded Performance
Components
Support Console, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam, ScreenMeet Replay
Locations
Primary Data Center
September 4, 2024 9:39PM EDT
September 5, 2024 1:39AM UTC
IDENTIFIED
Our team has identified service degradation that impacts the login flow for console.screenmeet.com which may prevent users from logging in. Our team is currently identifying the root cause for permanent remediation. An update will be provided with further information within the next 30 minutes or less.
September 4, 2024 9:59PM EDT
September 5, 2024 1:59AM UTC
RESOLVED
The root cause of the issue has been identified and a permanent resolution has been implemented.
Degradation identified on myhelpscreen.com domain
July 23, 2024 11:16PM EDT
Degradation identified on myhelpscreen.com domain Degraded Performance
Incident Status
Degraded Performance
Components
Support Servers, ScreenMeet Remote Support
Locations
Primary Data Center
July 23, 2024 10:47PM EDT
July 24, 2024 2:47AM UTC
INVESTIGATING
Our team is currently investigating degradation of the myhelpscreen.com domain, which may impact session connectivity. for the remote support application.
July 23, 2024 11:16PM EDT
July 24, 2024 3:16AM UTC
RESOLVED
Our team has deployed a fix to correct certificate errors when navigating to myhelpscreen.com
ScreenMeet Remote Support SSL Upgrade Notification [action required]
April 3, 2024 2:09PM EDT
ScreenMeet Remote Support SSL Upgrade Notification [action required] Planned Maintenance
Description
We're reaching out to inform you that SSL certificates for pre-deployed MSI and PKG installations of remote support below version 2.91.3 will expire on March 20th, 2024. To avoid warning messages being displayed to end users, please update your application to the latest version before this date. The app will still function post-expiry, but users must accept an SSL warning.
Components
ScreenMeet Remote Support
Locations
Primary Data Center
Schedule
March 20, 2024 9:00AM - March 20, 2024 5:00PM EDT
March 20, 2024 1:00PM - March 20, 2024 9:00PM UTC
March 28, 2024 2:59PM EDT
March 28, 2024 6:59PM UTC
UPDATE
The maintenance has been completed.
ScreenMeet Beam SSL Upgrade Notification [action required]
March 28, 2024 2:59PM EDT
ScreenMeet Beam SSL Upgrade Notification [action required] Planned Maintenance
Description
We would like to inform you that SSL certificates for pre-deployed MSI and PKG installations of Beam below version 2.91.3 will expire on March 20th, 2024. To maintain functionality, it's crucial to update your application to the latest version before this date.
Components
ScreenMeet Beam
Locations
Primary Data Center
Schedule
March 20, 2024 9:00AM - March 20, 2024 5:00PM EDT
March 20, 2024 1:00PM - March 20, 2024 9:00PM UTC
March 28, 2024 2:58PM EDT
March 28, 2024 6:58PM UTC
UPDATE
The maintenance has been completed.
September 2023
ScreenMeet Live Performance Degradation identified
September 28, 2023 2:57PM EDT
ScreenMeet Live Performance Degradation identified Partial Service Disruption
Incident Status
Partial Service Disruption
Components
ScreenMeet Live
Locations
Primary Data Center
September 28, 2023 1:08PM EDT
September 28, 2023 5:08PM UTC
IDENTIFIED
Our team has identified degradation of the Live application that may impact the ability for the microphone/audio to work as expected.
September 28, 2023 2:57PM EDT
September 28, 2023 6:57PM UTC
RESOLVED
Our engineering team has resolved the issue that caused audio to not work as expected when recording is enabled within the Live product.
ScreenMeet Service Disruption Identified
August 31, 2023 12:38AM EDT
ScreenMeet Service Disruption Identified Service Disruption
Incident Status
Service Disruption
Components
ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam
Locations
Primary Data Center
August 31, 2023 12:09AM EDT
August 31, 2023 4:09AM UTC
IDENTIFIED
Our team has been alerted to degradation of the agent viewer which impacts CoBrowse, Remote Support, and the Beam application.
August 31, 2023 12:32AM EDT
August 31, 2023 4:32AM UTC
MONITORING
Our team has identified what appears to be the root cause of the agent viewer not loading as expecting and applied a prospective fix.
August 31, 2023 12:38AM EDT
August 31, 2023 4:38AM UTC
RESOLVED
The issue causing the agent viewer to not load as expected has been resolved after our engineering team applied internal corrections.