## Status History

### Filter: ScreenMeet Replay

#### September 2024

**ScreenMeet Console Login Degradation Identified**  
September 4, 2024 9:59PM EDT  
**Incident Status**  
Degraded Performance  
**Components**  
Support Console, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam, ScreenMeet Replay  
**Locations**  
Primary Data Center  
* * *  
**September 4, 2024 9:39PM EDT**  
**September 5, 2024 1:39AM UTC**  
**IDENTIFIED**  
Our team has identified service degradation that impacts the login flow for [console.screenmeet.com](http://console.screenmeet.com/) which may prevent users from logging in.  
Our team is currently identifying the root cause for permanent remediation.  
An update will be provided with further information within the next 30 minutes or less.

**September 4, 2024 9:59PM EDT**  
**September 5, 2024 1:59AM UTC**  
**RESOLVED**  
The root cause of the issue has been identified and a permanent resolution has been implemented.  
Agents may need to close their browser/reload [console.screenmeet.com](http://console.screenmeet.com/) in order to login as expected.

### June 2023

**ScreenMeet Service Disruption Identified**  
June 13, 2023 7:27PM EDT  
**Incident Status**  
Service Disruption  
**Components**  
Website, Client Distribution Service, Support Servers, Support Console, Platform Integration - Salesforce, Platform Integration - ServiceNow, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam, ScreenMeet Replay  
**Locations**  
Primary Data Center  
* * *  
**June 13, 2023 3:45PM EDT**  
**June 13, 2023 7:45PM UTC**  
**IDENTIFIED**  
Our engineering team has identified an issue that is impacting the ability to use ScreenMeet products within given regions.  
Our engineering team has identified that this appears to be related to an outage with our public cloud service provider.  
[health.aws.amazon.com/health/status](https://health.aws.amazon.com/health/status)  
We will closely track the resolution by the cloud services provider and update this incident within the next 30 minutes with the latest available information.

**June 13, 2023 3:52PM EDT**  
**June 13, 2023 7:52PM UTC**  
**MONITORING**  
Our engineering team has removed the impacted region from our server rotation.  
This should restore services to expected operation while the third party provider remediates the issue within the impacted region.

**June 13, 2023 7:27PM EDT**  
**June 13, 2023 11:27PM UTC**  
**RESOLVED**  
Amazon Web Services has resolved the issue that was the root cause of the impacted service degradation.  
All systems and ScreenMeet products are operational based on expected behavior at this time.

### January 2023

**Remote Support download issue**  
January 18, 2023 3:04PM EST  
**Incident Status**  
Service Disruption  
**Components**  
Website, Client Distribution Service, Support Servers, Support Console, Platform Integration - Salesforce, Platform Integration - ServiceNow, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam, ScreenMeet Replay  
**Locations**  
Primary Data Center  
* * *  
**January 18, 2023 2:38PM EST**  
**January 18, 2023 7:38PM UTC**  
**INVESTIGATING**  
Currently, customers downloading Remote Support on Windows are experiencing an issue. We are investigating the issue now.

**January 18, 2023 3:04PM EST**  
**January 18, 2023 8:04PM UTC**  
**RESOLVED**  
Our engineering team has identified and applied a fix for the current incident.  
Users should no longer see error messages when attempting to download the Remote Support file for Windows.