System Status Page for ScreenMeet.com

Status History

Filter: ScreenMeet Replay

September 2024

ScreenMeet Console Login Degradation Identified
September 4, 2024 9:59PM EDT
Incident Status
Degraded Performance
Components
Support Console, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam, ScreenMeet Replay
Locations
Primary Data Center

September 4, 2024 9:39PM EDT
September 5, 2024 1:39AM UTC
IDENTIFIED
Our team has identified service degradation that impacts the login flow for console.screenmeet.com which may prevent users from logging in.
Our team is currently identifying the root cause for permanent remediation.
An update will be provided with further information within the next 30 minutes or less.

September 4, 2024 9:59PM EDT
September 5, 2024 1:59AM UTC
RESOLVED
The root cause of the issue has been identified and a permanent resolution has been implemented.
Agents may need to close their browser/reload console.screenmeet.com in order to login as expected.

June 2023

ScreenMeet Service Disruption Identified
June 13, 2023 7:27PM EDT
Incident Status
Service Disruption
Components
Website, Client Distribution Service, Support Servers, Support Console, Platform Integration - Salesforce, Platform Integration - ServiceNow, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam, ScreenMeet Replay
Locations
Primary Data Center

June 13, 2023 3:45PM EDT
June 13, 2023 7:45PM UTC
IDENTIFIED
Our engineering team has identified an issue that is impacting the ability to use ScreenMeet products within given regions.
Our engineering team has identified that this appears to be related to an outage with our public cloud service provider.
health.aws.amazon.com/health/status
We will closely track the resolution by the cloud services provider and update this incident within the next 30 minutes with the latest available information.

June 13, 2023 3:52PM EDT
June 13, 2023 7:52PM UTC
MONITORING
Our engineering team has removed the impacted region from our server rotation.
This should restore services to expected operation while the third party provider remediates the issue within the impacted region.

June 13, 2023 7:27PM EDT
June 13, 2023 11:27PM UTC
RESOLVED
Amazon Web Services has resolved the issue that was the root cause of the impacted service degradation.
All systems and ScreenMeet products are operational based on expected behavior at this time.

January 2023

Remote Support download issue
January 18, 2023 3:04PM EST
Incident Status
Service Disruption
Components
Website, Client Distribution Service, Support Servers, Support Console, Platform Integration - Salesforce, Platform Integration - ServiceNow, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam, ScreenMeet Replay
Locations
Primary Data Center

January 18, 2023 2:38PM EST
January 18, 2023 7:38PM UTC
INVESTIGATING
Currently, customers downloading Remote Support on Windows are experiencing an issue. We are investigating the issue now.

January 18, 2023 3:04PM EST
January 18, 2023 8:04PM UTC
RESOLVED
Our engineering team has identified and applied a fix for the current incident.
Users should no longer see error messages when attempting to download the Remote Support file for Windows.