Status History

July 2026

Partial Beam Service Disruption

July 21, 2026 7:18PM EDT
Incident Status
Partial Service Disruption
Components
ScreenMeet Beam
Locations
Primary Data Center

July 21, 2026 3:04PM EDT
INVESTIGATING
We have identified an issue with our Beam product. This is for customers that are launching Beam from the ScreenMeet console and is not affecting our ServiceNow experience. We are investigating the issue.

July 21, 2026 3:37PM EDT
IDENTIFIED
We have determined the cause of the disruption and are developing a resolution now. We expect this to be done by approximately 7:00 PM Eastern.

July 21, 2026 7:18PM EDT
RESOLVED
The Beam issue has been resolved. Thank you for your patience as we worked this through to resolution.

ScreenMeet Beam Service Disruption

July 15, 2026 12:51PM EDT
Incident Status
Service Disruption
Components
ScreenMeet Beam
Locations
Primary Data Center

July 15, 2026 8:47AM EDT
INVESTIGATING
We are aware of an issue impacting Beam device connectivity and are investigating. Some sessions may fail to connect or reconnect. Next update within 30 minutes.

July 15, 2026 9:09AM EDT
IDENTIFIED
Our team has identified what appears to be the root cause of the service degradation. Our engineering leadership is currently remediating the degradation.

July 15, 2026 9:31AM EDT
MONITORING
The Beam service is recovering now and devices are coming back online.

July 15, 2026 10:11AM EDT
MONITORING
Beam has recovered. We'll continue to monitor throughout the day. We are also actively investigating the root cause.

July 15, 2026 12:51PM EDT
RESOLVED
Our team has resolved a Beam service disruption that prevented devices from loading in the console and CRM Beam Groups pages, blocking device connections. Beam behavior recovered as of 7/15 9:20 AM ET, with full stability confirmed by 10:00 AM ET.

March 2026

ScreenMeet Beam Maintenance, March 24, 2026

March 24, 2026 8:13PM EDT
Description
Scheduled Maintenance for ScreenMeet Beam
Date: Tuesday, March 24, 2026, 8:00 PM Eastern Time
Duration: Up to 60 minutes
Impact: Agents will be unable to start ScreenMeet sessions via Beam during the maintenance window.

Schedule
March 24, 2026 8:00PM - March 24, 2026 9:00PM EDT

March 24, 2026 7:59PM EDT
UPDATE
The scheduled Beam maintenance is underway.

March 24, 2026 8:13PM EDT
UPDATE
The schedule maintenance is complete and Beam is now available.

February 2026

ScreenMeet Beam Service Disruption

February 10, 2026 1:17PM EST
Incident Status
Service Disruption
Components
ScreenMeet Beam
Locations
Primary Data Center

February 10, 2026 12:36PM EST
INVESTIGATING
Currently the Device Count for Beam is showing zero and sessions are unable to be started. We are investigating now.

February 10, 2026 12:47PM EST
MONITORING
The underlying issue has been resolved and we are moving towards full service availability now.

February 10, 2026 1:17PM EST
RESOLVED
Beam is now fully functional.

December 2024

ScreenMeet Beam Degradation – Limited Device Loading Issue Identified

December 6, 2024 2:39PM EST
Incident Status
Partial Service Disruption
Components
ScreenMeet Beam
Locations
Primary Data Center

December 6, 2024 10:54AM EST
IDENTIFIED
We’ve identified an issue that limits Beam groups to loading only a single page of devices.

December 6, 2024 2:39PM EST
RESOLVED
The issue has been resolved.

August 2023

ScreenMeet Service Disruption Identified

August 31, 2023 12:38AM EDT
Incident Status
Service Disruption
Components
ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam
Locations
Primary Data Center

August 31, 2023 12:09AM EDT
IDENTIFIED
Our team has been alerted to degradation of the agent viewer which impacts CoBrowse, Remote Support, and the Beam application.

August 31, 2023 12:38AM EDT
RESOLVED
The issue causing the agent viewer to not load as expected has been resolved after our engineering team applied internal corrections.

Remote Support download issue

January 18, 2023 3:04PM EST
Incident Status
Service Disruption
Components
ScreenMeet Remote Support, ScreenMeet Beam
Locations
Primary Data Center

January 18, 2023 2:38PM EST
INVESTIGATING
Currently, customers downloading Remote Support on Windows are experiencing an issue.

January 18, 2023 3:04PM EST
RESOLVED
Our engineering team has identified and applied a fix for the current incident.