System Status Page for ScreenMeet.com
Status History
September 2024
ScreenMeet Console Login Degradation Identified
September 4, 2024 9:59PM EDT
ScreenMeet Console Login Degradation Identified Degraded Performance
Incident Status
Degraded Performance
Components
Support Console, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam, ScreenMeet Replay
Locations
Primary Data Center
September 4, 2024 9:39PM EDT
September 5, 2024 1:39AM UTC
IDENTIFIED
Our team has identified service degradation that impacts the login flow for console.screenmeet.com which may prevent users from logging in.
Our team is currently identifying the root cause for permanent remediation.
An update will be provided with further information within the next 30 minutes or less.
September 4, 2024 9:59PM EDT
September 5, 2024 1:59AM UTC
RESOLVED
The root cause of the issue has been identified and a permanent resolution has been implemented.
Agents may need to close their browser/reload console.screenmeet.com in order to login as expected.
July 2024
Degradation identified on myhelpscreen.com domain
July 23, 2024 11:16PM EDT
Degradation identified on myhelpscreen.com domain Degraded Performance
Incident Status
Degraded Performance
Components
Support Servers, ScreenMeet Remote Support
Locations
Primary Data Center
July 23, 2024 10:47PM EDT
July 24, 2024 2:47AM UTC
INVESTIGATING
Our team is currently investigating degradation of the myhelpscreen.com domain, which may impact session connectivity for the remote support application.
We are actively investigating the issue and will provide an update in the next 30 minutes.
July 23, 2024 11:16PM EDT
July 24, 2024 3:16AM UTC
RESOLVED
Our team has deployed a fix to correct certificate errors when navigating to myhelpscreen.com
The application will now function as expected when navigating to the domain to download the support client.
April 2024
ScreenMeet Remote Support SSL Upgrade Notification [action required]
April 3, 2024 2:09PM EDT
ScreenMeet Remote Support SSL Upgrade Notification [action required] Planned Maintenance
Description
We're reaching out to inform you that SSL certificates for pre-deployed MSI and PKG installations of remote support below version 2.91.3 will expire on March 20th, 2024.
To avoid warning messages being displayed to end users, please update your application to the latest version before this date. The app will still function post-expiry, but users must accept an SSL warning.
Our latest update, version 2.91.3+, includes improved certificate handling, eliminating older certificate errors.
August 2023
ScreenMeet Service Disruption Identified
August 31, 2023 12:38AM EDT
ScreenMeet Service Disruption Identified Service Disruption
Incident Status
Service Disruption
Components
ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam
Locations
Primary Data Center
August 31, 2023 12:09AM EDT
August 31, 2023 4:09AM UTC
IDENTIFIED
Our team has been alerted to degradation of the agent viewer which impacts CoBrowse, Remote Support, and the Beam application.
August 31, 2023 12:38AM EDT
August 31, 2023 4:38AM UTC
RESOLVED
The issue causing the agent viewer to not load as expected has been resolved.
June 2023
ScreenMeet Remote Support/Beam Partial Service Disruption - File Transfer w/ AV scanning
June 22, 2023 11:02AM EDT
ScreenMeet Remote Support/Beam Partial Service Disruption - File Transfer w/ AV scanning Partial Service Disruption
Incident Status
Partial Service Disruption
Components
ScreenMeet Remote Support, ScreenMeet Beam
Locations
Primary Data Center
June 21, 2023 7:04PM EDT
June 21, 2023 11:04PM UTC
IDENTIFIED
Our engineering team has identified an issue that causes file transfers within Remote Support / Beam to fail if the virus scanning feature is enabled.
June 22, 2023 11:02AM EDT
June 22, 2023 3:02PM UTC
RESOLVED
The incident has been resolved and the root cause was identified to be related to a third party change.
February 2023
Remote Support service disruption identified if using preinstalled package and autoupdate enabled.
February 8, 2023 2:29PM EST
Remote Support service disruption identified if using preinstalled package and autoupdate enabled. Service Disruption
Incident Status
Service Disruption
Components
ScreenMeet Remote Support, ScreenMeet Beam
Locations
Primary Data Center
February 8, 2023 11:44AM EST
February 8, 2023 4:44PM UTC
INVESTIGATING
Our team is actively investigating this issue and the likely root cause has been identified.
February 8, 2023 2:29PM EST
February 8, 2023 7:29PM UTC
RESOLVED
Our engineering team has identified the root cause and released a hotfix of the MSI package to production which resolves the issue.
January 2023
Remote Support download issue
January 18, 2023 3:04PM EST
Remote Support download issue Service Disruption
Incident Status
Service Disruption
Components
Website, Client Distribution Service, Support Servers
Locations
Primary Data Center
January 18, 2023 2:38PM EST
January 18, 2023 7:38PM UTC
INVESTIGATING
Currently, customers downloading Remote Support on Windows are experiencing an issue. We are investigating the issue now.
January 18, 2023 3:04PM EST
January 18, 2023 8:04PM UTC
RESOLVED
Users should no longer see error messages when attempting to download the Remote Support file for Windows.
September 2022
Partial Beam Service Disruption
September 28, 2022 5:23PM EDT
Partial Beam Service Disruption Partial Service Disruption
Incident Status
Partial Service Disruption
Components
Website, Client Distribution Service, Support Servers
Locations
Primary Data Center
September 28, 2022 2:00PM EDT
September 28, 2022 6:00PM UTC
INVESTIGATING
We have been notified by AWS that there is service degradation that is impacting Beam groups located in US-West.
September 28, 2022 5:23PM EDT
September 28, 2022 9:23PM UTC
RESOLVED
Internal testing shows that the Beam service is now operating as expected.
July 2022
ScreenMeet Maintenance notification for 7/22 at 7PM PST / 10PM EST
July 22, 2022 11:31PM EDT
ScreenMeet Maintenance notification for 7/22 at 7PM PST / 10PM EST Planned Maintenance
Description
Date of maintenance: 7/22/2022
Components
Website, Client Distribution Service, Support Servers
July 22, 2022 10:00PM - July 23, 2022 12:00AM EDT
December 2021
Service Impaired Due To Third Party Cloud Provider
December 15, 2021 11:17AM EST
Service Impaired Due To Third Party Cloud Provider Degraded Performance
Incident Status
Degraded Performance
Components
Website, Client Distribution Service, Support Servers
Locations
Primary Data Center
December 15, 2021 11:02AM EST
December 15, 2021 4:02PM UTC
RESOLVED
The issue has been resolved and services are recovered.
November 2021
Degraded service with API
November 30, 2021 1:01PM EST
Degraded service with API Degraded Performance
Incident Status
Degraded Performance
Components
Website, Client Distribution Service, Support Servers
Locations
Primary Data Center
November 30, 2021 12:32PM EST
November 30, 2021 5:32PM UTC
RESOLVED
Update: The issue is resolved and performance is coming back to normal levels.
April 2021
ScreenMeet scheduled maintenance, no downtime expected
April 22, 2021 4:30PM EDT
ScreenMeet scheduled maintenance, no downtime expected Planned Maintenance
Description
Updating application, and database. No downtime expected.
Components
Website, Client Distribution Service, Support Servers
April 22, 2021 12:30PM - April 22, 2021 4:30PM EDT
December 2020
Windows certs update
December 30, 2020 3:00PM EST
Windows certs update Planned Maintenance
Description
Windows customers may see warning from windows defender due to expired certs
Components
Website, Client Distribution Service, Support Servers
December 30, 2020 2:00PM - December 30, 2020 3:00PM EST
November 2020
Annual maintenance to update SSL Certification
November 24, 2020 6:11PM EST
Annual maintenance to update SSL Certification Planned Maintenance
Description
This may result in intermittent disruption to ScreenMeet sessions which can be resolved with a refresh or reset.
Components
Website, Client Distribution Service, Support Servers
November 24, 2020 4:00PM - November 24, 2020 8:00PM EST
All Systems Operational
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