All Systems Operational

Updated a few seconds ago

Status History

April 2026

MyHelpScreen.com Issue

April 21, 2026 12:13AM EDT

MyHelpScreen.com Issue Service Disruption

Incident Status
Service Disruption
Components
ScreenMeet Live, ScreenMeet CoBrowse
Locations
Primary Data Center

April 21, 2026 12:02AM EDT
IDENTIFIED
We have isolated the issue and are currently deploying a resolution. It should be resolved within 30 minutes. We apologize for the inconvenience.

April 21, 2026 12:13AM EDT
RESOLVED
Issue is resolved. Thank you for your patience as we resolved the issue.

September 2024

ScreenMeet Console Login Degradation Identified

September 4, 2024 9:59PM EDT

ScreenMeet Console Login Degradation Identified Degraded Performance

Incident Status
Degraded Performance
Components
Support Console, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam, ScreenMeet Replay
Locations
Primary Data Center

September 4, 2024 9:39PM EDT
IDENTIFIED
Our team has identified service degradation that impacts the login flow for console.screenmeet.com which may prevent users from logging in.

September 4, 2024 9:59PM EDT
RESOLVED
The root cause of the issue has been identified and a permanent resolution has been implemented.

August 2023

ScreenMeet Service Disruption Identified

August 31, 2023 12:38AM EDT

ScreenMeet Service Disruption Identified Service Disruption

Incident Status
Service Disruption
Components
ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam
Locations
Primary Data Center

August 31, 2023 12:09AM EDT
IDENTIFIED
Our team has been alerted to degradation of the agent viewer which impacts CoBrowse, Remote Support, and the Beam application.

August 31, 2023 12:38AM EDT
RESOLVED
The issue causing the agent viewer to not load as expected has been resolved.

June 2023

ScreenMeet Service Disruption Identified

June 13, 2023 7:27PM EDT

ScreenMeet Service Disruption Identified Service Disruption

Incident Status
Service Disruption
Components
Website, Client Distribution Service, Support Servers, Support Console, Platform Integration - Salesforce, Platform Integration - ServiceNow, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam, ScreenMeet Replay
Locations
Primary Data Center

June 13, 2023 3:45PM EDT
IDENTIFIED
Our engineering team has identified an issue that is impacting the ability to use ScreenMeet products within given regions.

June 13, 2023 7:27PM EDT
RESOLVED
All systems and ScreenMeet products are operational based on expected behavior at this time.

January 2023

Remote Support download issue

January 18, 2023 3:04PM EST

Remote Support download issue Service Disruption

January 18, 2023 2:38PM EST
INVESTIGATING
Currently, customers downloading Remote Support on Windows are experiencing an issue. We are investigating the issue now.

January 18, 2023 3:04PM EST
RESOLVED
Users should no longer see error messages when attempting to download the Remote Support file.

September 2022

Partial Beam Service Disruption

September 28, 2022 5:23PM EDT

Partial Beam Service Disruption Partial Service Disruption

Incident Status
Partial Service Disruption
Components
Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam
Locations
Primary Data Center

September 28, 2022 5:23PM EDT
RESOLVED
Internal testing shows that the Beam service is now operating as expected.

July 2022

ScreenMeet Maintenance notification for 7/22 at 7PM PST / 10PM EST

July 22, 2022 11:31PM EDT

ScreenMeet Maintenance notification for 7/22 at 7PM PST / 10PM EST Planned Maintenance

Description
Date of maintenance: 7/22/2022

Components
Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam
Schedule
July 22, 2022 10:00PM - July 23, 2022 12:00AM EDT

July 22, 2022 10:02PM EDT
UPDATE
Maintenance begins: 7PM PST / 10PM EST/ 2AM UTC

July 22, 2022 11:31PM EDT
UPDATE
The maintenance window has been completed.

March 2022

ScreenMeet CoBrowse System Disruption

March 9, 2022 4:36PM EST

ScreenMeet CoBrowse System Disruption Service Disruption

Incident Status
Service Disruption
Components
ScreenMeet CoBrowse
Locations
Primary Data Center

March 9, 2022 4:22PM EST
IDENTIFIED
An issue impacting CoBrowse session.

March 9, 2022 4:36PM EST
RESOLVED
The reported issue has been resolved.

December 2021

Service Impaired Due To Third Party Cloud Provider

December 15, 2021 11:17AM EST

Service Impaired Due To Third Party Cloud Provider Degraded Performance

Incident Status
Degraded Performance
Components
Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam
Locations
Primary Data Center

December 15, 2021 11:17AM EST
RESOLVED
The issue has been resolved and services are recovered.

November 2021

Degraded service with API

November 30, 2021 1:01PM EST

Degraded service with API Degraded Performance

November 30, 2021 1:01PM EST
RESOLVED
The issue is resolved and performance is returning to normal levels.

April 2021

ScreenMeet scheduled maintenance, no downtime expected

April 22, 2021 4:30PM EDT

ScreenMeet scheduled maintenance, no downtime expected Planned Maintenance

Description
Updating application, and database. No downtime expected.
Schedule
April 22, 2021 12:30PM - April 22, 2021 4:30PM EDT

April 22, 2021 12:30PM EDT
UPDATE
Scheduled maintenance is starting

April 22, 2021 4:30PM EDT
UPDATE
Scheduled maintenance is complete.

December 2020

Windows certs update

December 30, 2020 3:00PM EST

Windows certs update Planned Maintenance

Description
Windows customers may see warning from windows defender due to expired certs
Schedule
December 30, 2020 2:00PM - December 30, 2020 3:00PM EST

December 30, 2020 3:00PM EST
UPDATE
End.

November 2020

Annual maintenance to update SSL Certification

November 24, 2020 6:11PM EST

Annual maintenance to update SSL Certification Planned Maintenance

Description
Annual SSL certification update.
Schedule
November 24, 2020 4:00PM - November 24, 2020 8:00PM EST

November 24, 2020 6:10PM EST
UPDATE
Maintenance work started.

November 24, 2020 6:11PM EST
UPDATE
Maintenance complete. SSL certs updated.

October 2020

Some Cobrowse sessions not getting recorded

October 26, 2020 1:16PM EDT

Some Cobrowse sessions not getting recorded Degraded Performance

Incident Status
Degraded Performance
Components
ScreenMeet CoBrowse
Locations
Primary Data Center

October 26, 2020 1:16PM EDT
RESOLVED
Issue resolved.