Status History

June 2023

ScreenMeet Service Disruption Identified

June 13, 2023 7:27PM EDT

• Incident Status: Service Disruption
• Components: Website, Client Distribution Service, Support Servers, Support Console, Platform Integration - Salesforce, Platform Integration - ServiceNow, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam, ScreenMeet Replay.
• Locations: Primary Data Center

June 13, 2023 3:45PM EDT
IDENTIFIED
Our engineering team has identified an issue that is impacting the ability to use ScreenMeet products within given regions.

June 13, 2023 3:52PM EDT
MONITORING
Our engineering team has removed the impacted region from our server rotation.

June 13, 2023 7:27PM EDT
RESOLVED
Amazon Web Services has resolved the issue that was the root cause of the impacted service degradation.

January 2023

Remote Support download issue

January 18, 2023 3:04PM EST

January 18, 2023 2:38PM EST
INVESTIGATING
Currently, customers downloading Remote Support on Windows are experiencing an issue.

January 18, 2023 3:04PM EST
RESOLVED
Our engineering team has identified and applied a fix for the current incident.

September 2022

Partial Beam Service Disruption

September 28, 2022 5:23PM EDT

• Incident Status: Partial Service Disruption
• Components: Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam.
• Locations: Primary Data Center

September 28, 2022 2:00PM EDT
INVESTIGATING
We have been notified by AWS that there is service degradation that is impacting Beam groups located in US-West.

September 28, 2022 5:23PM EDT
RESOLVED
Third-party provider has reported that their services have returned to expected normal operating levels.

July 2022

ScreenMeet Maintenance notification for 7/22 at 7PM PST / 10PM EST

July 22, 2022 11:31PM EDT

• Description: Scheduled Maintenance
• Date of maintenance: 7/22/2022
• Impact: Up to 10 minutes of unavailability for the ScreenMeet console.

July 22, 2022 10:02PM EDT
UPDATE
Scheduled maintenance has begun.

July 22, 2022 11:31PM EDT
UPDATE
The maintenance window has been completed.

December 2021

Service Impaired Due To Third Party Cloud Provider

December 15, 2021 11:17AM EST

• Incident Status: Degraded Performance
• Components: Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam.
• Locations: Primary Data Center

December 15, 2021 11:02AM EST
INVESTIGATING
Service is impaired due to a network disruption with a third party cloud provider.

December 15, 2021 11:17AM EST
RESOLVED
The issue has been resolved and services are recovered.

November 2021

Degraded service with API

November 30, 2021 1:01PM EST

November 30, 2021 12:32PM EST
INVESTIGATING
Tracking a degradation of the API service.

November 30, 2021 1:01PM EST
RESOLVED
We identified the root cause to be a side effect of an issue with one of our CRM partners.

May 2021

Service impact due to Salesforce

May 11, 2021 10:11PM EDT

• Incident Status: Partial Service Disruption
• Components: API Service
• Locations: Primary Data Center

May 11, 2021 5:48PM EDT
IDENTIFIED
Salesforce is experiencing an outage impacting ScreenMeet.

May 11, 2021 10:11PM EDT
RESOLVED
All back to normal.

April 2021

ScreenMeet scheduled maintenance, no downtime expected

April 22, 2021 4:30PM EDT

• Description: Updating application and database.

April 22, 2021 12:30PM EDT
UPDATE
Scheduled maintenance is starting.

April 22, 2021 4:30PM EDT
UPDATE
Scheduled maintenance is complete.

December 2020

Windows certs update

December 30, 2020 3:00PM EST

• Description: Windows customers may see a warning from Windows Defender due to expired certs.

December 30, 2020 2:00PM EST
UPDATE
Start.

December 30, 2020 3:00PM EST
UPDATE
End.

November 2020

Annual maintenance to update SSL Certification

November 24, 2020 6:11PM EST

• Description: Performing our annual SSL certification update which may cause intermittent disruption.

November 24, 2020 6:10PM EST
UPDATE
Maintenance work started.

November 24, 2020 6:11PM EST
UPDATE
Maintenance complete. SSL certs updated.

Problems with zendesk data integration

November 18, 2020 5:27PM EST

• Incident Status: Degraded Performance
• Components: Support Servers, Support Console, API Service.
• Locations: Primary Data Center

November 18, 2020 3:56PM EST
IDENTIFIED
Impairment with Zendesk data integration.

November 18, 2020 5:27PM EST
RESOLVED
The issue is resolved.

May 2020

Error creating new sessions

May 30, 2020 4:18PM EDT

• Incident Status: Service Disruption
• Components: Client Distribution Service, Support Servers, Support Console, API Service.
• Locations: Primary Data Center

May 30, 2020 7:45AM EDT
INVESTIGATING
Errors creating new sessions.

May 30, 2020 4:18PM EDT
RESOLVED
All services working fine.

Scheduled Maintenance for API service

May 20, 2020 5:00PM EDT

• Description: Scheduled updates may cause delays in creating sessions.

May 20, 2020 3:00PM EDT
UPDATE
API service updates starting.

May 20, 2020 5:00PM EDT
UPDATE
API service updates complete.