System Status Page for ScreenMeet.com

All Systems Operational

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Status History

Filter: API Service

June 2023

ScreenMeet Service Disruption Identified

June 13, 2023 7:27PM EDT
Incident Status: Service Disruption
Components: Website, Client Distribution Service, Support Servers, Support Console, Platform Integration - Salesforce, Platform Integration - ServiceNow, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam, ScreenMeet Replay
Locations: Primary Data Center

June 13, 2023 3:45PM EDT
IDENTIFIED
Our engineering team has identified an issue that is impacting the ability to use ScreenMeet products within given regions. Our engineering team has identified that this appears to be related to an outage with our public cloud service provider.
Health AWS Status
We will closely track the resolution by the cloud services provider and update this incident within the next 30 minutes.

June 13, 2023 3:52PM EDT
MONITORING
Our engineering team has removed the impacted region from our server rotation. This should restore services to expected operation while the third party provider remediates the issue within the impacted region.

June 13, 2023 7:27PM EDT
RESOLVED
Amazon Web Services has resolved the issue that was the root cause of the impacted service degradation. All systems and ScreenMeet products are operational based on expected behavior at this time.

January 2023

Remote Support download issue

January 18, 2023 3:04PM EST
Incident Status: Service Disruption
Components: Website, Client Distribution Service, Support Servers, Support Console, Platform Integration - Salesforce, Platform Integration - ServiceNow, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam, ScreenMeet Replay
Locations: Primary Data Center

January 18, 2023 2:38PM EST
INVESTIGATING
Currently, customers downloading Remote Support on Windows are experiencing an issue. We are investigating the issue now.

January 18, 2023 3:04PM EST
RESOLVED
Our engineering team has identified and applied a fix for the current incident. Users should no longer see error messages when attempting to download the Remote Support file for Windows.

September 2022

Partial Beam Service Disruption

September 28, 2022 5:23PM EDT
Incident Status: Partial Service Disruption
Components: Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam
Locations: Primary Data Center

September 28, 2022 2:00PM EDT
INVESTIGATING
We have been notified by AWS that there is service degradation that is impacting Beam groups located in US-West. We are investigating the impact now. Additional updates will be provided in 30 minutes.

September 28, 2022 5:23PM EDT
RESOLVED
Third-party provider has reported that their services have returned to expected normal operating levels. Internal testing shows that the Beam service is now operating as expected. Incident resolved.

July 2022

ScreenMeet Maintenance notification for 7/22 at 7PM PST / 10PM EST

July 22, 2022 11:31PM EDT
Incident Status: Planned Maintenance
Description:
Date of maintenance: 7/22/2022
Maintenance begins: 7PM PST / 10PM EST/ 2AM UTC
Maintenance ends: 9PM PST / 12AM EST / 4AM UTC
Impact: There will be up to 10 minutes where the ScreenMeet console will not be available. We do not expect any other disruptions. Updates will be sent 1 hour before the planned window and upon maintenance completion.

July 22, 2022 10:02PM EDT
UPDATE
Maintenance begins: 7PM PST / 10PM EST/ 2AM UTC
Maintenance ends: 9PM PST / 12AM EST / 4AM UTC
Impact: There will be up to 10 minutes where the ScreenMeet console will not be available.

July 22, 2022 11:31PM EDT
UPDATE
The maintenance window has been completed.

December 2021

Service Impaired Due To Third Party Cloud Provider

December 15, 2021 11:17AM EST
Incident Status: Degraded Performance
Components: Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam
Locations: Primary Data Center

December 15, 2021 11:02AM EST
INVESTIGATING
Service is impaired due to a network disruption with a third party cloud provider. We will update every 30 minutes.

December 15, 2021 11:17AM EST
RESOLVED
The issue has been resolved and services are recovered.

November 2021

Degraded service with API

November 30, 2021 1:01PM EST
Incident Status: Degraded Performance
Components: Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam
Locations: Primary Data Center

November 30, 2021 12:32PM EST
INVESTIGATING
We are currently tracking a degradation of the API service. The team is currently working to resolve this. We will update this message in an hour.

November 30, 2021 1:01PM EST
RESOLVED
Update: We identified the root cause to be a side effect of an issue with one of our CRM partners. The issue is resolved and performance is coming back to normal levels.

May 2021

Service impact due to Salesforce

May 11, 2021 10:11PM EDT
Incident Status: Partial Service Disruption
Components: API Service
Locations: Primary Data Center

May 11, 2021 5:48PM EDT
IDENTIFIED
Salesforce is experiencing an outage. Your ScreenMeet service may be impacted as a result.

May 11, 2021 10:11PM EDT
RESOLVED
All back normal

April 2021

ScreenMeet scheduled maintenance, no downtime expected

April 22, 2021 4:30PM EDT
Incident Status: Planned Maintenance
Description: Updating application, and database. No downtime expected.
Components: Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support

April 22, 2021 12:30PM - April 22, 2021 4:30PM EDT

April 22, 2021 12:30PM EDT
UPDATE
Scheduled maintenance is starting

April 22, 2021 4:30PM EDT
UPDATE
Scheduled maintenance is complete

December 2020

Windows certs update

December 30, 2020 3:00PM EST
Incident Status: Planned Maintenance
Description: Windows customers may see warnings from Windows Defender due to expired certs
Components: Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support

December 30, 2020 2:00PM - December 30, 2020 3:00PM EST

December 30, 2020 2:00PM EST
UPDATE
Start

December 30, 2020 3:00PM EST
UPDATE
End

November 2020

Annual maintenance to update SSL Certification

November 24, 2020 6:11PM EST
Incident Status: Planned Maintenance
Description: On Tuesday, November 24th we will be performing our annual SSL certification update. It will take approximately thirty minutes and will be done sometime between 1 and 5 PM PST on that day. This may result in intermittent disruption to ScreenMeet sessions which can be resolved with a refresh or reset. We will provide further updates for you here on the day of the event.

November 24, 2020 4:00PM - November 24, 2020 8:00PM EST

November 24, 2020 6:10PM EST
UPDATE
Maintenance work started

November 24, 2020 6:11PM EST
UPDATE
Maintenance complete. SSL certs updated.

Problems with zendesk data integration

November 18, 2020 5:27PM EST
Incident Status: Degraded Performance
Components: Support Servers, Support Console, API Service
Locations: Primary Data Center

November 18, 2020 3:56PM EST
IDENTIFIED
Impairment with zendesk data integration

November 18, 2020 5:27PM EST
RESOLVED
The issue is resolved.

May 2020

Error creating new sessions

May 30, 2020 4:18PM EDT
Incident Status: Service Disruption
Components: Client Distribution Service, Support Servers, Support Console, API Service
Locations: Primary Data Center

May 30, 2020 7:45AM EDT
INVESTIGATING
Errors creating new sessions

May 30, 2020 10:36AM EDT
IDENTIFIED
Only cobrowse facing issues currently

May 30, 2020 4:18PM EDT
RESOLVED
All services working fine.

Scheduled Maintenance for API service

May 20, 2020 5:00PM EDT
Incident Status: Planned Maintenance
Description: Scheduled API service updates may cause delays in creating sessions
Components: API Service

May 20, 2020 3:00PM - May 20, 2020 5:00PM EDT

May 20, 2020 3:00PM EDT
UPDATE
API service updates starting

May 20, 2020 5:00PM EDT
UPDATE
API service updates complete

Scheduled Maintenance for Database

May 6, 2020 11:00PM EDT
Incident Status: Planned Maintenance
Description: Scheduled database updates may cause delays in creating sessions
Components: Client Distribution Service, Support Servers, Support Console, API Service

May 6, 2020 9:00PM - May 6, 2020 11:00PM EDT

May 6, 2020 9:00PM EDT
UPDATE
Database updates starting

May 6, 2020 11:00PM EDT
UPDATE
Database updates complete

January 2020

Degraded performance

January 16, 2020 2:59PM EST
Incident Status: Partial Service Disruption
Components: Website, Client Distribution Service, Support Servers, Support Console, API Service
Locations: Primary Data Center

January 16, 2020 2:37PM EST
IDENTIFIED
Problem with new sessions.

January 16, 2020 2:59PM EST
RESOLVED
Problem resolved

DB Maintenance continued

January 15, 2020 10:30PM EST
Incident Status: Planned Maintenance
Description: ScreenMeet will be performing routine database maintenance at 4:30pm today for up to 1 hour. You may experience a slight delay with creating new sessions and apologize for any inconvenience this may cause you.

January 15, 2020 8:30PM - January 15, 2020 10:30PM EST
UPDATE
Scheduled maintenance is starting.

January 15, 2020 10:30PM EST
UPDATE
Scheduled maintenance is complete.

System Maintenance

January 14, 2020 12:48PM EST
Incident Status: Operational
Components: Website, Client Distribution Service, Support Servers, Support Console, API Service
Locations: Primary Data Center

January 14, 2020 12:46PM EST
MONITORING
We are performing some system maintenance which may cause some degraded API performance.

January 14, 2020 12:48PM EST
RESOLVED
Maintenance performed.