System Status Page for ScreenMeet.com

Status History

April 2025

ScreenMeet Console Data Exports for Admins Currently Unavailable
April 10, 2025 11:59AM EDT
Incident Status
Partial Service Disruption
Components
Support Console
Locations
Primary Data Center

April 9, 2025 5:32PM EDT
IDENTIFIED
We have discovered an issue with our data exports (available to ScreenMeet admins via the ScreenMeet console). We have identified the cause and working on a solution. We hope to reenable service soon.

April 10, 2025 11:59AM EDT
RESOLVED
We have reenabled the data export utility.

September 2024

ScreenMeet Console Login Degradation Identified
September 4, 2024 9:59PM EDT
Incident Status
Degraded Performance
Components
Support Console, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam, ScreenMeet Replay
Locations
Primary Data Center

September 4, 2024 9:39PM EDT
IDENTIFIED
Our team has identified service degradation that impacts the login flow for console.screenmeet.com which may prevent users from logging in.

September 4, 2024 9:59PM EDT
RESOLVED
The root cause of the issue has been identified and a permanent resolution has been implemented.

June 2023

ScreenMeet Service Disruption Identified
June 13, 2023 7:27PM EDT
Incident Status
Service Disruption
Components
Website, Client Distribution Service, Support Servers, Support Console, Platform Integration - Salesforce, Platform Integration - ServiceNow, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam, ScreenMeet Replay
Locations
Primary Data Center

June 13, 2023 3:45PM EDT
IDENTIFIED
Our engineering team has identified an issue that is impacting the ability to use ScreenMeet products within given regions.

June 13, 2023 7:27PM EDT
RESOLVED
Amazon Web Services has resolved the issue that was the root cause of the impacted service degradation.

January 2023

Remote Support download issue
January 18, 2023 3:04PM EST
Incident Status
Service Disruption
Components
Website, Client Distribution Service, Support Servers, Support Console, Platform Integration - Salesforce, Platform Integration - ServiceNow, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam, ScreenMeet Replay
Locations
Primary Data Center

January 18, 2023 2:38PM EST
INVESTIGATING
Currently, customers downloading Remote Support on Windows are experiencing an issue. We are investigating the issue now.

January 18, 2023 3:04PM EST
RESOLVED
Users should no longer see error messages when attempting to download the Remote Support file for Windows.

September 2022

Partial Beam Service Disruption
September 28, 2022 5:23PM EDT
Incident Status
Partial Service Disruption
Components
Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam
Locations
Primary Data Center

September 28, 2022 2:00PM EDT
INVESTIGATING
We have been notified by AWS that there is service degradation that is impacting Beam groups located in US-West.

September 28, 2022 5:23PM EDT
RESOLVED
Third-party provider has reported that their services have returned to expected normal operating levels.

July 2022

ScreenMeet Maintenance notification for 7/22 at 7PM PST / 10PM EST
July 22, 2022 11:31PM EDT
Incident Status
Planned Maintenance
Description
Date of maintenance: 7/22/2022
Maintenance begins: 7PM PST / 10PM EST/ 2AM UTC
Maintenance ends: 9PM PST / 12AM EST / 4AM UTC
Impact: There will be up to 10 minutes where the ScreenMeet console will not be available.

July 22, 2022 11:31PM EDT
UPDATE
The maintenance window has been completed.

December 2021

Service Impaired Due To Third Party Cloud Provider
December 15, 2021 11:17AM EST
Incident Status
Degraded Performance
Components
Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam
Locations
Primary Data Center

December 15, 2021 11:02AM EST
RESOLVED
The issue has been resolved and services are recovered.

November 2021

Degraded service with API
November 30, 2021 1:01PM EST
Incident Status
Degraded Performance
Components
Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam
Locations
Primary Data Center

November 30, 2021 12:32PM EST
INVESTIGATING
We are currently tracking a degradation of the API service.

November 30, 2021 1:01PM EST
RESOLVED
Update: We identified the root cause to be a side effect of an issue with one of our CRM partners.

April 2021

ScreenMeet scheduled maintenance, no downtime expected
April 22, 2021 4:30PM EDT
Incident Status
Planned Maintenance
Description
Updating application, and database. No downtime expected.

April 22, 2021 12:30PM EDT
UPDATE
Scheduled maintenance is complete.

December 2020

Windows certs update
December 30, 2020 3:00PM EST
Incident Status
Planned Maintenance
Description
Windows customers may see warning from windows defender due to expired certs.

December 30, 2020 2:00PM EST
UPDATE
DB upgrade complete.