All Systems Operational

Updated a few seconds ago

Status History

Filter: Support Console

• Website
• Client Distribution Service
• Support Servers
• Support Console
• Platform Integration - Salesforce
• Platform Integration - ServiceNow
• API Service
• ScreenMeet Live
• ScreenMeet CoBrowse
• ScreenMeet Remote Support
• ScreenMeet Beam
• ScreenMeet Replay
• Primary Data Center

April 2025

ScreenMeet Console Data Exports for Admins Currently Unavailable

April 10, 2025 11:59AM EDT

Incident Status

Partial Service Disruption

Components

Support Console

Locations

Primary Data Center

April 9, 2025 5:32PM EDT
April 9, 2025 9:32PM UTC

IDENTIFIED
We have discovered an issue with our data exports (available to ScreenMeet admins via the ScreenMeet console). We have identified the cause and working on a solution. We hope to reenable service soon.

April 10, 2025 11:59AM EDT
April 10, 2025 3:59PM UTC

RESOLVED
We have reenabled the data export utility.

September 2024

ScreenMeet Console Login Degradation Identified

September 4, 2024 9:59PM EDT

Incident Status

Degraded Performance

Components

Support Console, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam, ScreenMeet Replay

Locations

Primary Data Center

September 4, 2024 9:39PM EDT
September 5, 2024 1:39AM UTC

IDENTIFIED
Our team has identified service degradation that impacts the login flow for console.screenmeet.com which may prevent users from logging in.

Our team is currently identifying the root cause for permanent remediation.

An update will be provided with further information within the next 30 minutes or less.

September 4, 2024 9:59PM EDT
September 5, 2024 1:59AM UTC

RESOLVED
The root cause of the issue has been identified and a permanent resolution has been implemented.

Agents may need to close their browser/reload console.screenmeet.com in order to login as expected.

June 2023

ScreenMeet Service Disruption Identified

June 13, 2023 7:27PM EDT

Incident Status

Service Disruption

Components

Website, Client Distribution Service, Support Servers, Support Console, Platform Integration - Salesforce, Platform Integration - ServiceNow, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam, ScreenMeet Replay

Locations

Primary Data Center

June 13, 2023 3:45PM EDT
June 13, 2023 7:45PM UTC

IDENTIFIED
Our engineering team has identified an issue that is impacting the ability to use ScreenMeet products within given regions.

Our engineering team has identified that this appears to be related to an outage with our public cloud service provider.

health.aws.amazon.com/health/status

We will closely track the resolution by the cloud services provider and update this incident within the next 30 minutes with the latest available information.

June 13, 2023 3:52PM EDT
June 13, 2023 7:52PM UTC

MONITORING
Our engineering team has removed the impacted region from our server rotation.

This should restore services to expected operation while the third party provider remediates the issue within the impacted region.

June 13, 2023 7:27PM EDT
June 13, 2023 11:27PM UTC

RESOLVED
Amazon Web Services has resolved the issue that was the root cause of the impacted service degradation.

All systems and ScreenMeet products are operational based on expected behavior at this time.

January 2023

Remote Support download issue

January 18, 2023 3:04PM EST

Incident Status

Service Disruption

Components

Locations

Primary Data Center

January 18, 2023 2:38PM EST
January 18, 2023 7:38PM UTC

INVESTIGATING
Currently, customers downloading Remote Support on Windows are experiencing an issue. We are investigating the issue now.

January 18, 2023 3:04PM EST
January 18, 2023 8:04PM UTC

RESOLVED
Our engineering team has identified and applied a fix for the current incident.

Users should no longer see error messages when attempting to download the Remote Support file for Windows.

September 2022

Partial Beam Service Disruption

September 28, 2022 5:23PM EDT

Incident Status

Partial Service Disruption

Components

Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam

Locations

Primary Data Center

September 28, 2022 2:00PM EDT
September 28, 2022 6:00PM UTC

INVESTIGATING
We have been notified by AWS that there is service degradation that is impacting Beam groups located in US-West.

We are investigating the impact now.

Additional updates will be provided in 30 minutes.

September 28, 2022 2:41PM EDT
September 28, 2022 6:41PM UTC

INVESTIGATING
We continue to monitor the current incident that correlates with a third party provider service outage.

Further information can be found on the AWS status page linked below. Operational issue - Amazon API Gateway (Oregon) health.aws.amazon.com/health/status

September 28, 2022 5:23PM EDT
September 28, 2022 9:23PM UTC

RESOLVED
Third-party provider has reported that their services have returned to expected normal operating levels.

Internal testing shows that the Beam service is now operating as expected.

Incident resolved.

July 2022

ScreenMeet Maintenance notification for 7/22 at 7PM PST / 10PM EST

July 22, 2022 11:31PM EDT

Description

Date of maintenance: 7/22/2022

Maintenance begins: 7PM PST / 10PM EST/ 2AM UTC

Maintenance ends: 9PM PST / 12AM EST / 4AM UTC

Impact: There will be up to 10 minutes where the ScreenMeet console will not be available.

We do not expect any other disruptions.

Components

Locations

Primary Data Center

Schedule

July 22, 2022 10:00PM - July 23, 2022 12:00AM EDT

July 23, 2022 2:00AM - July 23, 2022 4:00AM UTC

July 22, 2022 10:02PM EDT
July 23, 2022 2:02AM UTC

UPDATE
Maintenance begins: 7PM PST / 10PM EST/ 2AM UTC

Maintenance ends: 9PM PST / 12AM EST / 4AM UTC

Impact: There will be up to 10 minutes where the ScreenMeet console will not be available.

July 22, 2022 11:31PM EDT
July 23, 2022 3:31AM UTC

UPDATE
The maintenance window has been completed.

December 2021

Service Impaired Due To Third Party Cloud Provider

December 15, 2021 11:17AM EST

Incident Status

Degraded Performance

Components

Locations

Primary Data Center

December 15, 2021 11:02AM EST
December 15, 2021 4:02PM UTC

INVESTIGATING
Service is impaired due to a network disruption with a third party cloud provider. We will update every 30 minutes.

December 15, 2021 11:17AM EST
December 15, 2021 4:17PM UTC

RESOLVED
The issue has been resolved and services are recovered.

Services diminished for US

December 8, 2021 10:59AM EST

Incident Status

Operational

Components

Locations

Primary Data Center

December 7, 2021 1:40PM EST
December 7, 2021 6:40PM UTC

INVESTIGATING
Due to AWS service outage our US services are suffering outages. We are currently monitoring this and will take actions as we are able. We are currently unable to redirect traffic but will as soon as possible.

December 7, 2021 1:43PM EST
December 7, 2021 6:43PM UTC

IDENTIFIED
Changing to Identified

December 7, 2021 2:04PM EST
December 7, 2021 7:04PM UTC

IDENTIFIED
AWS has identified the issue and starting to see recovery. In the meantime we have been able to reroute some traffic to unaffected regions.

December 7, 2021 2:07PM EST
December 7, 2021 7:07PM UTC

IDENTIFIED
We are now updating routing to work around the issues with us-east-1

December 7, 2021 3:53PM EST
December 7, 2021 8:53PM UTC

IDENTIFIED
Screenmeet services are now being rerouted and services should be normal. We are leaving status as degraded until AWS has resolved their issue.

December 8, 2021 10:59AM EST
December 8, 2021 3:59PM UTC

RESOLVED
Services are restored, AWS outage has been resolved.

November 2021

Degraded service with API

November 30, 2021 1:01PM EST

Incident Status

Degraded Performance

Components

Locations

Primary Data Center

November 30, 2021 12:32PM EST
November 30, 2021 5:32PM UTC

INVESTIGATING
We are currently tracking a degradation of the API service. The team is currently working to resolve this. We will update this message in an hour.

November 30, 2021 1:01PM EST
November 30, 2021 6:01PM UTC

RESOLVED
Update: We identified the root cause to be a side effect of an issue with one of our CRM partners. The issue is resolved and performance is coming back to normal levels.

April 2021

ScreenMeet scheduled maintenance, no downtime expected

April 22, 2021 4:30PM EDT

Description

Updating application, and database. No downtime expected.

Components

Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support

Locations

Primary Data Center

Schedule

April 22, 2021 12:30PM - April 22, 2021 4:30PM EDT

April 22, 2021 4:30PM - April 22, 2021 8:30PM UTC

April 22, 2021 12:30PM EDT
April 22, 2021 4:30PM UTC

UPDATE
Scheduled maintenance is starting.

April 22, 2021 4:30PM EDT
April 22, 2021 8:30PM UTC

UPDATE
Scheduled maintenance is complete.

December 2020

Windows certs update

December 30, 2020 3:00PM EST

Description

Windows customers may see warning from windows defender due to expired certs.

Components

Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support

Locations

Primary Data Center

Schedule

December 30, 2020 2:00PM - December 30, 2020 3:00PM EST

December 30, 2020 7:00PM - December 30, 2020 8:00PM UTC

December 30, 2020 2:00PM EST
December 30, 2020 7:00PM UTC

UPDATE
Start

December 30, 2020 3:00PM EST
December 30, 2020 8:00PM UTC

UPDATE
End.

November 2020

Annual maintenance to update SSL Certification

November 24, 2020 6:11PM EST

Description

On Tuesday, November 24th we will be performing our annual SSL certification update. It will take approximately thirty minutes and will be done sometime between 1 and 5 PM PST on that day. This may result in intermittent disruption to ScreenMeet sessions which can be resolved with a refresh or reset. We will provide further updates for you here on the day of the event.

Components

Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support

Locations

Primary Data Center

Schedule

November 24, 2020 4:00PM - November 24, 2020 8:00PM EST

November 24, 2020 9:00PM - November 25, 2020 1:00AM UTC

November 24, 2020 6:10PM EST
November 24, 2020 11:10PM UTC

UPDATE
Maintenance work started.

November 24, 2020 6:11PM EST
November 24, 2020 11:11PM UTC

UPDATE
Maintenance complete.

Problems with zendesk data integration

November 18, 2020 5:27PM EST

Incident Status

Degraded Performance

Components

Support Servers, Support Console, API Service

Locations

Primary Data Center

November 18, 2020 3:56PM EST
November 18, 2020 8:56PM UTC

IDENTIFIED
Impairment with zendesk data integration.

November 18, 2020 5:27PM EST
November 18, 2020 10:27PM UTC

RESOLVED
The issue is resolved.

May 2020

Error creating new sessions

May 30, 2020 4:18PM EDT

Incident Status

Service Disruption

Components

Client Distribution Service, Support Servers, Support Console, API Service

Locations

Primary Data Center

May 30, 2020 7:45AM EDT
May 30, 2020 11:45AM UTC

INVESTIGATING
Errors creating new sessions.

May 30, 2020 10:36AM EDT
May 30, 2020 2:36PM UTC

IDENTIFIED
Only cobrowse facing issues currently.

May 30, 2020 4:18PM EDT
May 30, 2020 8:18PM UTC

RESOLVED
All services working fine.

Scheduled Maintenance for Database

May 6, 2020 11:00PM EDT

Description

Scheduled database updates may cause delays in creating sessions.

Components

Client Distribution Service, Support Servers, Support Console, API Service

Locations

Primary Data Center

Schedule

May 6, 2020 9:00PM - May 6, 2020 11:00PM EDT

May 7, 2020 1:00AM - May 7, 2020 3:00AM UTC

May 6, 2020 9:00PM EDT
May 7, 2020 1:00AM UTC

UPDATE
Database updates starting.

May 6, 2020 11:00PM EDT
May 7, 2020 3:00AM UTC

UPDATE
Database updates complete.

January 2020

Degraded performance

January 16, 2020 2:59PM EST

Incident Status

Partial Service Disruption

Components

Website, Client Distribution Service, Support Servers, Support Console, API Service

Locations

Primary Data Center

January 16, 2020 2:37PM EST
January 16, 2020 7:37PM UTC

IDENTIFIED
Problem with new sessions.

January 16, 2020 2:59PM EST
January 16, 2020 7:59PM UTC

RESOLVED
Problem resolved.

DB Maintenance continued

January 15, 2020 10:30PM EST

Description

ScreenMeet will be performing routine database maintenance at 4:30pm today for up to 1 hour. You may experience a slight delay with creating new sessions and apologize for any inconvenience this may cause you.

Components

Website, Client Distribution Service, Support Servers, Support Console, API Service

Locations

Primary Data Center

Schedule

January 15, 2020 8:30PM - January 15, 2020 10:30PM EST

January 16, 2020 1:30AM - January 16, 2020 3:30AM UTC

January 15, 2020 8:33PM EST
January 16, 2020 1:33AM UTC

UPDATE
Scheduled maintenance is starting.

January 15, 2020 10:30PM EST
January 16, 2020 3:30AM UTC

UPDATE
Scheduled maintenance is complete.

DB Maintenance

January 15, 2020 8:30PM EST

Description

ScreenMeet will be performing routine database maintenance at 4:30pm PST today for up to 1 hour. You may experience a slight delay with creating new sessions and apologize for any inconvenience this may cause you.

Components

Website, Client Distribution Service, Support Servers, Support Console, API Service

Locations

Primary Data Center

Schedule

January 15, 2020 7:30PM - January 15, 2020 8:30PM EST

January 16, 2020 12:30AM - January 16, 2020 1:30AM UTC

January 14, 2020 7:30PM EST
January 15, 2020 12:30AM UTC

UPDATE
DB Maintenance starting.

January 15, 2020 8:30PM EST
January 16, 2020 1:30AM UTC

UPDATE
DB Maintenance finished.