System Status Page for ScreenMeet.com
All Systems Operational
Updated a few seconds ago
Status History
Filter: Support Servers
- Website
- Client Distribution Service
- Support Servers
- Support Console
- Platform Integration - Salesforce
- Platform Integration - ServiceNow
- API Service
- ScreenMeet Live
- ScreenMeet CoBrowse
- ScreenMeet Remote Support
- ScreenMeet Beam
- ScreenMeet Replay
- Primary Data Center
July 2024
Degradation identified on myhelpscreen.com domain
July 23, 2024 11:16PM EDT
Degraded Performance
- Incident Status: Degraded Performance
- Components: Support Servers, ScreenMeet Remote Support
- Locations: Primary Data Center
July 23, 2024 10:47PM EDT
INVESTIGATING
Our team is currently investigating degradation of the myhelpscreen.com domain, which may impact session connectivity for the remote support application.
We are actively investigating the issue and will provide an update in the next 30 minutes.
July 23, 2024 11:16PM EDT
RESOLVED
Our team has deployed a fix to correct certificate errors when navigating to myhelpscreen.com.
The application will now function as expected when navigating to the domain to download the support client.
June 2023
ScreenMeet Service Disruption Identified
June 13, 2023 7:27PM EDT
Service Disruption
- Incident Status: Service Disruption
- Components: Website, Client Distribution Service, Support Servers, Support Console, Platform Integration - Salesforce, Platform Integration - ServiceNow, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam, ScreenMeet Replay
- Locations: Primary Data Center
June 13, 2023 3:45PM EDT
IDENTIFIED
Our engineering team has identified an issue that is impacting the ability to use ScreenMeet products within given regions.
June 13, 2023 7:27PM EDT
RESOLVED
Amazon Web Services has resolved the issue that was the root cause of the impacted service degradation.
All systems and ScreenMeet products are operational based on expected behavior at this time.
January 2023
Remote Support download issue
January 18, 2023 3:04PM EST
Service Disruption
January 18, 2023 2:38PM EST
INVESTIGATING
Currently, customers downloading Remote Support on Windows are experiencing an issue. We are investigating the issue now.
January 18, 2023 3:04PM EST
RESOLVED
Users should no longer see error messages when attempting to download the Remote Support file for Windows.
September 2022
Partial Beam Service Disruption
September 28, 2022 5:23PM EDT
Partial Service Disruption
- Incident Status: Partial Service Disruption
- Components: Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam
- Locations: Primary Data Center
September 28, 2022 2:00PM EDT
INVESTIGATING
We have been notified by AWS that there is service degradation that is impacting Beam groups located in US-West.
September 28, 2022 5:23PM EDT
RESOLVED
Third-party provider has reported that their services have returned to expected normal operating levels.
July 2022
ScreenMeet Maintenance notification for 7/22 at 7PM PST / 10PM EST
July 22, 2022 11:31PM EDT
Planned Maintenance
- Description:
Date of maintenance: 7/22/2022 - Maintenance begins: 7PM PST / 10PM EST / 2AM UTC
- Maintenance ends: 9PM PST / 12AM EST / 4AM UTC
- Impact: There will be up to 10 minutes where the ScreenMeet console will not be available.
July 22, 2022 10:00PM - July 23, 2022 12:00AM EDT
UPDATE
Maintenance begins: 7PM PST / 10PM EST / 2AM UTC
UPDATE
The maintenance window has been completed.
December 2021
Service Impaired Due To Third Party Cloud Provider
December 15, 2021 11:17AM EST
Degraded Performance
- Incident Status: Degraded Performance
- Components: Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam
- Locations: Primary Data Center
December 15, 2021 11:02AM EST
INVESTIGATING
Service is impaired due to a network disruption with a third party cloud provider.
December 15, 2021 11:17AM EST
RESOLVED
The issue has been resolved and services are recovered.
November 2021
Degraded service with API
November 30, 2021 1:01PM EST
Degraded Performance
November 30, 2021 12:32PM EST
INVESTIGATING
We are currently tracking a degradation of the API service.
November 30, 2021 1:01PM EST
RESOLVED
Update: We identified the root cause to be a side effect of an issue with one of our CRM partners.
April 2021
ScreenMeet scheduled maintenance, no downtime expected
April 22, 2021 4:30PM EDT
Planned Maintenance
- Description: Updating application, and database. No downtime expected.
- Locations: Primary Data Center
April 22, 2021 12:30PM - April 22, 2021 4:30PM EDT
UPDATE
Scheduled maintenance is starting
UPDATE
Scheduled maintenance is complete
December 2020
Windows certs update
December 30, 2020 3:00PM EST
Planned Maintenance
- Description: Windows customers may see warning from windows defender due to expired certs
- Locations: Primary Data Center
December 30, 2020 2:00PM - December 30, 2020 3:00PM EST
UPDATE
Start
UPDATE
End
November 2020
Annual maintenance to update SSL Certification
November 24, 2020 6:11PM EST
Planned Maintenance
- Description: Annual SSL certification update may result in intermittent disruption.
- Locations: Primary Data Center
November 24, 2020 4:00PM - November 24, 2020 8:00PM EST
UPDATE
Maintenance work started
UPDATE
Maintenance complete.
Problems with zendesk data integration
November 18, 2020 5:27PM EST
Degraded Performance
- Incident Status: Degraded Performance
- Components: Support Servers, Support Console, API Service
- Locations: Primary Data Center
November 18, 2020 3:56PM EST
IDENTIFIED
Impairment with zendesk data integration
November 18, 2020 5:27PM EST
RESOLVED
The issue is resolved.
May 2020
Error creating new sessions
May 30, 2020 4:18PM EDT
Service Disruption
- Incident Status: Service Disruption
- Components: Client Distribution Service, Support Servers, Support Console, API Service
- Locations: Primary Data Center
May 30, 2020 7:45AM EDT
INVESTIGATING
Errors creating new sessions
May 30, 2020 4:18PM EDT
RESOLVED
All services working fine.
January 2020
Degraded performance
January 16, 2020 2:59PM EST
Partial Service Disruption
- Incident Status: Partial Service Disruption
- Components: Website, Client Distribution Service, Support Servers, Support Console, API Service
- Locations: Primary Data Center
January 16, 2020 2:37PM EST
IDENTIFIED
Problem with new sessions.
January 16, 2020 2:59PM EST
RESOLVED
Problem resolved.
DB Maintenance continued
January 15, 2020 10:30PM EST
Planned Maintenance
- Description: Routine database maintenance may cause delays.
- Locations: Primary Data Center
January 15, 2020 8:30PM - January 15, 2020 10:30PM EST
UPDATE
Scheduled maintenance is starting.
UPDATE
Scheduled maintenance is complete.