System Status Page for ScreenMeet.com

June 2023

ScreenMeet Service Disruption Identified

June 13, 2023 7:27PM EDT

ScreenMeet Service Disruption Identified Service Disruption

Incident Status: Service Disruption
Components: Website, Client Distribution Service, Support Servers, Support Console, Platform Integration - Salesforce, Platform Integration - ServiceNow, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam, ScreenMeet Replay
Locations: Primary Data Center

June 13, 2023 3:45PM EDT
June 13, 2023 7:45PM UTC
IDENTIFIED
Our engineering team has identified an issue that is impacting the ability to use ScreenMeet products within given regions.
Our engineering team has identified that this appears to be related to an outage with our public cloud service provider.
health.aws.amazon.com/health/status
We will closely track the resolution by the cloud services provider and update this incident within the next 30 minutes with the latest available information.

June 13, 2023 3:52PM EDT
June 13, 2023 7:52PM UTC
MONITORING
Our engineering team has removed the impacted region from our server rotation.
This should restore services to expected operation while the third party provider remediates the issue within the impacted region.

June 13, 2023 7:27PM EDT
June 13, 2023 11:27PM UTC
RESOLVED
Amazon Web Services has resolved the issue that was the root cause of the impacted service degradation.
All systems and ScreenMeet products are operational based on expected behavior at this time.

January 2023

Remote Support download issue

January 18, 2023 3:04PM EST

Remote Support download issue Service Disruption

January 18, 2023 2:38PM EST
January 18, 2023 7:38PM UTC
INVESTIGATING
Currently, customers downloading Remote Support on Windows are experiencing an issue. We are investigating the issue now.

January 18, 2023 3:04PM EST
January 18, 2023 8:04PM UTC
RESOLVED
Our engineering team has identified and applied a fix for the current incident.
Users should no longer see error messages when attempting to download the Remote Support file for Windows.

September 2022

Partial Beam Service Disruption

September 28, 2022 5:23PM EDT

Partial Beam Service Disruption Partial Service Disruption

Incident Status: Partial Service Disruption
Components: Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam
Locations: Primary Data Center

September 28, 2022 2:00PM EDT
September 28, 2022 6:00PM UTC
INVESTIGATING
We have been notified by AWS that there is service degradation that is impacting Beam groups located in US-West.
We are investigating the impact now.
Additional updates will be provided in 30 minutes.

September 28, 2022 2:41PM EDT
September 28, 2022 6:41PM UTC
INVESTIGATING
We continue to monitor the current incident that correlates with a third party provider service outage.
Further information can be found on the AWS status page linked below.
Operational issue - Amazon API Gateway (Oregon)
health.aws.amazon.com/health/status

September 28, 2022 5:23PM EDT
September 28, 2022 9:23PM UTC
RESOLVED
Third-party provider has reported that their services have returned to expected normal operating levels.
Internal testing shows that the Beam service is now operating as expected.
Incident resolved.

July 2022

ScreenMeet Maintenance notification for 7/22 at 7PM PST / 10PM EST

July 22, 2022 11:31PM EDT

ScreenMeet Maintenance notification for 7/22 at 7PM PST / 10PM EST Planned Maintenance

Description
Date of maintenance: 7/22/2022
Maintenance begins: 7PM PST / 10PM EST/ 2AM UTC
Maintenance ends: 9PM PST / 12AM EST / 4AM UTC
Impact: There will be up to 10 minutes where the ScreenMeet console will not be available.
We do not expect any other disruptions.
Updates will be sent 1 hour before the planned window and upon maintenance completion.
Components: Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam
Locations: Primary Data Center
Schedule: July 22, 2022 10:00PM - July 23, 2022 12:00AM EDT
July 23, 2022 2:00AM - July 23, 2022 4:00AM UTC

July 22, 2022 10:02PM EDT
July 23, 2022 2:02AM UTC
UPDATE
Maintenance begins: 7PM PST / 10PM EST/ 2AM UTC
Maintenance ends: 9PM PST / 12AM EST / 4AM UTC
Impact: There will be up to 10 minutes where the ScreenMeet console will not be available.

July 22, 2022 11:31PM EDT
July 23, 2022 3:31AM UTC
UPDATE
The maintenance window has been completed.

December 2021

Service Impaired Due To Third Party Cloud Provider

December 15, 2021 11:17AM EST

Service Impaired Due To Third Party Cloud Provider Degraded Performance

Incident Status: Degraded Performance
Components: Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam
Locations: Primary Data Center

December 15, 2021 11:02AM EST
December 15, 2021 4:02PM UTC
INVESTIGATING
Service is impaired due to a network disruption with a third party cloud provider. We will update every 30 minutes.

December 15, 2021 11:17AM EST
December 15, 2021 4:17PM UTC
RESOLVED
The issue has been resolved and services are recovered.

Services diminished for US

December 8, 2021 10:59AM EST

Services diminished for US Operational

Incident Status: Operational
Components: Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam
Locations: Primary Data Center

December 7, 2021 1:40PM EST
December 7, 2021 6:40PM UTC
INVESTIGATING
Due to AWS service outage our US services are suffering outages. We are currently monitoring this and will take actions as we are able. We are currently unable to redirect traffic but will as soon as possible.

December 7, 2021 1:43PM EST
December 7, 2021 6:43PM UTC
IDENTIFIED
Changing to Identified

December 7, 2021 2:04PM EST
December 7, 2021 7:04PM UTC
IDENTIFIED
AWS has identified the issue and starting to see recovery. In the meantime we have been able to reroute some traffic to unaffected regions.

December 7, 2021 2:07PM EST
December 7, 2021 7:07PM UTC
IDENTIFIED
We are now updating routing to work around the issues with us-east-1

December 7, 2021 3:53PM EST
December 7, 2021 8:53PM UTC
IDENTIFIED
Screenmeet services are now being rerouted and services should be normal. We are leaving status as degraded until AWS has resolved their issue.

December 8, 2021 10:59AM EST
December 8, 2021 3:59PM UTC
RESOLVED
Services are restored, AWS outage has been resolved.

November 2021

Degraded service with API

November 30, 2021 1:01PM EST

Degraded service with API Degraded Performance

November 30, 2021 12:32PM EST
November 30, 2021 5:32PM UTC
INVESTIGATING
We are currently tracking a degradation of the API service. The team is currently working to resolve this. We will update this message in an hour.

November 30, 2021 1:01PM EST
November 30, 2021 6:01PM UTC
RESOLVED
Update: We identified the root cause to be a side effect of an issue with one of our CRM partners. The issue is resolved and performance is coming back to normal levels.

April 2021

ScreenMeet scheduled maintenance, no downtime expected

April 22, 2021 4:30PM EDT

ScreenMeet scheduled maintenance, no downtime expected Planned Maintenance

Description
Updating application, and database. No downtime expected.
Components: Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support
Locations: Primary Data Center
Schedule: April 22, 2021 12:30PM - April 22, 2021 4:30PM EDT
April 22, 2021 4:30PM - April 22, 2021 8:30PM UTC

April 22, 2021 12:30PM EDT
April 22, 2021 4:30PM EDT
UPDATE
Scheduled maintenance is starting

April 22, 2021 4:30PM EDT
April 22, 2021 8:30PM UTC
UPDATE
Scheduled maintenance is complete

December 2020

Windows certs update

December 30, 2020 3:00PM EST

Windows certs update Planned Maintenance

Description
Windows customers may see warning from windows defender due to expired certs
Components: Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support
Locations: Primary Data Center
Schedule: December 30, 2020 2:00PM - December 30, 2020 3:00PM EST
December 30, 2020 7:00PM - December 30, 2020 8:00PM UTC

December 30, 2020 2:00PM EST
December 30, 2020 7:00PM UTC
UPDATE
Start

December 30, 2020 3:00PM EST
December 30, 2020 8:00PM UTC
UPDATE
End

November 2020

Annual maintenance to update SSL Certification

November 24, 2020 6:11PM EST

Annual maintenance to update SSL Certification Planned Maintenance

Description
On Tuesday, November 24th we will be performing our annual SSL certification update. It will take approximately thirty minutes and will be done sometime between 1 and 5 PM PST on that day. This may result in intermittent disruption to ScreenMeet sessions which can be resolved with a refresh or reset.
Components: Website, Client Distribution Service, Support Servers, Support Console, API Service, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support
Locations: Primary Data Center
Schedule: November 24, 2020 4:00PM - November 24, 2020 8:00PM EST
November 24, 2020 9:00PM - November 25, 2020 1:00AM UTC

November 24, 2020 6:10PM EST
November 24, 2020 11:10PM UTC
UPDATE
Maintenance work started

November 24, 2020 6:11PM EST
November 24, 2020 11:11PM UTC
UPDATE
Maintenance complete. SSL certs updated.

May 2020

Error creating new sessions

May 30, 2020 4:18PM EDT

Error creating new sessions Service Disruption

Incident Status: Service Disruption
Components: Client Distribution Service, Support Servers, Support Console, API Service
Locations: Primary Data Center

May 30, 2020 7:45AM EDT
May 30, 2020 11:45AM UTC
INVESTIGATING
Errors creating new sessions

May 30, 2020 10:36AM EDT
May 30, 2020 2:36PM UTC
IDENTIFIED
Only cobrowse facing issues currently

May 30, 2020 4:18PM EDT
May 30, 2020 8:18PM UTC
RESOLVED
All services working fine.

Scheduled Maintenance for Database

May 6, 2020 11:00PM EDT

Scheduled Maintenance for Database Planned Maintenance

Description
Scheduled database updates may cause delays in creating sessions
Components: Client Distribution Service, Support Servers, Support Console, API Service
Locations: Primary Data Center
Schedule: May 6, 2020 9:00PM - May 6, 2020 11:00PM EDT
May 7, 2020 1:00AM - May 7, 2020 3:00AM UTC

May 6, 2020 9:00PM EDT
May 7, 2020 1:00AM UTC
UPDATE
Database updates starting

May 6, 2020 11:00PM EDT
May 7, 2020 3:00AM UTC
UPDATE
Database updates complete

January 2020

Degraded performance

January 16, 2020 2:59PM EST

Degraded performance Partial Service Disruption

Incident Status: Partial Service Disruption
Components: Website, Client Distribution Service, Support Servers, Support Console, API Service
Locations: Primary Data Center

January 16, 2020 2:37PM EST
January 16, 2020 7:37PM UTC
IDENTIFIED
Problem with new sessions.

January 16, 2020 2:59PM EST
January 16, 2020 7:59PM UTC
RESOLVED
Problem resolved

DB Maintenance continued

January 15, 2020 10:30PM EST

DB Maintenance continued Planned Maintenance

Description
ScreenMeet will be performing routine database maintenance at 4:30pm today for up to 1 hour. You may experience a slight delay with creating new sessions and apologize for any inconvenience this may cause you.
Components: Website, Client Distribution Service, Support Servers, Support Console, API Service
Locations: Primary Data Center
Schedule: January 15, 2020 8:30PM - January 15, 2020 10:30PM EST
January 16, 2020 1:30AM - January 16, 2020 3:30AM UTC

January 15, 2020 8:33PM EST
January 16, 2020 1:33AM UTC
UPDATE
Scheduled maintenance is starting.

January 15, 2020 10:30PM EST
January 16, 2020 3:30AM UTC
UPDATE
Scheduled maintenance is complete.

DB Maintenance

January 15, 2020 8:30PM EST

DB Maintenance Planned Maintenance

Description
ScreenMeet will be performing routine database maintenance at 4:30pm PST today for up to 1 hour. You may experience a slight delay with creating new sessions and apologize for any inconvenience this may cause you.
Components: Website, Client Distribution Service, Support Servers, Support Console, API Service
Locations: Primary Data Center
Schedule: January 15, 2020 7:30PM - January 15, 2020 8:30PM EST
January 16, 2020 12:30AM - January 16, 2020 1:30AM UTC

January 14, 2020 7:30PM EST
January 15, 2020 12:30AM UTC
UPDATE
DB Maintenance starting

January 15, 2020 8:30PM EST
January 16, 2020 1:30AM UTC
UPDATE
DB Maintenance finished

System Maintenance

January 14, 2020 12:48PM EST

System Maintenance Operational

Incident Status: Operational
Components: Website, Client Distribution Service, Support Servers, Support Console, API Service
Locations: Primary Data Center

January 14, 2020 12:46PM EST
January 14, 2020 5:46PM UTC
MONITORING
We are performing some system maintenance which may cause some degraded API performance.

January 14, 2020 12:48PM EST
January 14, 2020 5:48PM UTC
RESOLVED
Maintenance performed

DB upgrade

January 6, 2020 9:15PM EST

DB upgrade Planned Maintenance

Description
ScreenMeet will be briefly offline for up to 5 minutes at 6pm PST / 9pm EST today. We are doing a routine database upgrade and apologize for any inconvenience this may cause you.
Components: Website, Client Distribution Service, Support Servers, Support Console, API Service
Locations: Primary Data Center
Schedule: January 6, 2020 9:00PM - January 6, 2020 9:15PM EST
January 7, 2020 2:00AM - January 7, 2020 2:15AM UTC

January 6, 2020 9:00PM EST
January 7, 2020 2:00AM UTC
UPDATE
ScreenMeet will be briefly offline for up to 5 minutes at 6pm PST / 9pm EST today. We are doing a routine database upgrade and apologize for any inconvenience this may cause you.

January 6, 2020 9:15PM EST
January 7, 2020 2:15AM UTC
UPDATE
DB upgrade complete

December 2019

Login and API errors

December 18, 2019 8:41PM EST

Login and API errors Operational

Incident Status: Operational
Components: Website, Client Distribution Service, Support Servers, Support Console, API Service
Locations: Primary Data Center

December 18, 2019 6:30PM EST
December 18, 2019 11:30PM UTC
INVESTIGATING
We are experiencing issues with certain users not being able to login and create new sessions

December 18, 2019 6:39PM EST
December 18, 2019 11:39PM UTC
IDENTIFIED
Seems to be related to an issue the SFDC API Edge / DC API 502

December 18, 2019 6:59PM EST
December 18, 2019 11:59PM UTC
IDENTIFIED
API errors making it difficult for users to login and create sessions

December 18, 2019 8:41PM EST
December 19, 2019 1:41AM UTC
RESOLVED
Root Cause -- The Salesforce Technology team is aware of an issue that has resulted in a reported performance degradation for a subset of customers on the Salesforce instances. During a performance degradation, users are able to access the service, however, some functionality within the service may not be available or running at optimal performance. The team is investigating the issue and will provide updated information and more details as soon as they become available.

October 2019

SSL update for database

October 18, 2019 9:30PM EDT

SSL update for database Planned Maintenance

Description
Brief interruption expected during update of Certificate Authority
Components: Website, Client Distribution Service, Support Servers, Support Console, API Service
Locations: Primary Data Center
Schedule: October 18, 2019 9:00PM - October 18, 2019 9:30PM EDT
October 19, 2019 1:00AM - October 19, 2019 1:30AM UTC

October 18, 2019 9:00PM EDT
October 19, 2019 1:00AM UTC
UPDATE
SSL update for database soon

October 18, 2019 9:30PM EDT
October 19, 2019 1:30AM UTC
UPDATE
SSL update for database complete