## All Systems Operational

Updated a few seconds ago

#### Status History

## May 2020

### Scheduled Maintenance for API service

**Date:** May 20, 2020 5:00PM EDT  
**Description:** Scheduled API service updates may cause delays in creating sessions  
**Components:** API Service  
**Locations:** Primary Data Center  
**Schedule:** May 20, 2020 3:00PM - May 20, 2020 5:00PM EDT  
May 20, 2020 7:00PM - May 20, 2020 9:00PM UTC  
* * *

**UPDATE:** API service updates starting

### Scheduled Maintenance for Database

**Date:** May 6, 2020 11:00PM EDT  
**Description:** Scheduled database updates may cause delays in creating sessions  
**Components:** Client Distribution Service, Support Servers, Support Console, API Service  
**Locations:** Primary Data Center  
**Schedule:** May 6, 2020 9:00PM - May 6, 2020 11:00PM EDT  
May 7, 2020 1:00AM - May 7, 2020 3:00AM UTC  
* * *

**UPDATE:** Database updates starting

### Website Maintenance

**Date:** May 1, 2020 1:40PM EDT  
**Description:** screenmeet.com will be rolling out a new update on Friday May 1 at 10:30 am Pacific Time. You may experience some downtime while opening this page, we apologize for any inconvenience this may have caused you.  
**Components:** Website  
**Locations:** Primary Data Center  
**Schedule:** May 1, 2020 1:30PM - May 1, 2020 1:40PM EDT  
May 1, 2020 5:30PM - May 1, 2020 5:40PM UTC  
* * *

**UPDATE:** Scheduled maintenance is starting

## January 2020

### Degraded performance

**Date:** January 16, 2020 2:59PM EST  
**Description:** Partial Service Disruption  
**Components:** Website, Client Distribution Service, Support Servers, Support Console, API Service  
**Locations:** Primary Data Center  
* * *

**UPDATE:** Problem resolved

### DB Maintenance continued

**Date:** January 15, 2020 10:30PM EST  
**Description:** ScreenMeet will be performing routine database maintenance at 4:30pm today for up to 1 hour. You may experience a slight delay with creating new sessions and apologize for any inconvenience this may cause you.  
**Components:** Website, Client Distribution Service, Support Servers, Support Console, API Service  
**Locations:** Primary Data Center  
**Schedule:** January 15, 2020 8:30PM - January 15, 2020 10:30PM EST  
January 16, 2020 1:30AM - January 16, 2020 3:30AM UTC  
* * *

**UPDATE:** Scheduled maintenance is complete.

### System Maintenance

**Date:** January 14, 2020 12:48PM EST  
**Description:** Operational  
**Components:** Website, Client Distribution Service, Support Servers, Support Console, API Service  
**Locations:** Primary Data Center  
* * *

**UPDATE:** Maintenance performed

### DB upgrade

**Date:** January 6, 2020 9:15PM EST  
**Description:** ScreenMeet will be briefly offline for up to 5 minutes at 6pm PST / 9pm EST today. We are doing a routine database upgrade and apologize for any inconvenience this may cause you.  
**Components:** Website, Client Distribution Service, Support Servers, Support Console, API Service  
**Locations:** Primary Data Center  
**Schedule:** January 6, 2020 9:00PM - January 6, 2020 9:15PM EST  
January 7, 2020 2:00AM - January 7, 2020 2:15AM UTC  
* * *

**UPDATE:** DB upgrade complete

## December 2019

### Login and API errors

**Date:** December 18, 2019 8:41PM EST  
**Description:** Operational  
**Components:** Website, Client Distribution Service, Support Servers, Support Console, API Service  
**Locations:** Primary Data Center  
* * *

**UPDATE:** Root Cause - The Salesforce Technology team is aware of an issue that has resulted in a reported performance degradation for a subset of customers on the Salesforce instances.

## October 2019

### SSL update for database

**Date:** October 18, 2019 9:30PM EDT  
**Description:** Brief interruption expected during update of Certificate Authority  
**Components:** Website, Client Distribution Service, Support Servers, Support Console, API Service  
**Locations:** Primary Data Center  
**Schedule:** October 18, 2019 9:00PM - October 18, 2019 9:30PM EDT  
October 19, 2019 1:00AM - October 19, 2019 1:30AM UTC  
* * *

**UPDATE:** SSL update for database complete

### Support-Viewer impaired

**Date:** October 10, 2019 6:39PM EDT  
**Description:** Partial Service Disruption  
**Components:** Support Console  
**Locations:** Primary Data Center  
* * *

**UPDATE:** Resolved

### Website inaccessible

**Date:** October 2, 2019 9:22PM EDT  
**Description:** Partial Service Disruption  
**Components:** Website  
**Locations:** Primary Data Center  
* * *

**UPDATE:** The issue is resolved now

## September 2019

### API Service updates

**Date:** September 12, 2019 9:30PM EDT  
**Description:** API Gateway and Agent Portal to be updated for Sprint 14  
**Components:** API Service  
**Locations:** Primary Data Center  
**Schedule:** September 12, 2019 9:00PM - September 12, 2019 9:30PM EDT  
September 13, 2019 1:00AM - September 13, 2019 1:30AM UTC  
* * *

**UPDATE:** Scheduled maintenance is completing.