# Status History

## July 2026

### Partial Beam Service Disruption
**July 21, 2026 7:18PM EDT**  
**Incident Status**  
Partial Service Disruption  
**Components**  
ScreenMeet Beam  
**Locations**  
Primary Data Center

**Details:**  
We have identified an issue with our Beam product. This is for customers that are launching Beam from the ScreenMeet console and is not affecting our ServiceNow experience. We are investigating the issue.

### Updates  
- **July 21, 2026 3:04PM EDT**  
**INVESTIGATING**

- **July 21, 2026 3:37PM EDT**  
**IDENTIFIED**  
We have determined the cause of the disruption and are developing a resolution now. We expect this to be done by approximately 7:00 PM Eastern.

- **July 21, 2026 7:18PM EDT**  
**RESOLVED**  
The Beam issue has been resolved. Thank you for your patience as we worked this through to resolution.

## ScreenMeet Beam Service Disruption
**July 15, 2026 12:51PM EDT**  
**Incident Status**  
Service Disruption  
**Components**  
ScreenMeet Beam  
**Locations**  
Primary Data Center

### Updates  
- **July 15, 2026 8:47AM EDT**  
**INVESTIGATING**  
We are aware of an issue impacting Beam device connectivity and are investigating. Some sessions may fail to connect or reconnect. Next update within 30 minutes.

- **July 15, 2026 9:09AM EDT**  
**IDENTIFIED**  
Our team has identified what appears to be the root cause of the service degradation.

- **July 15, 2026 9:31AM EDT**  
**MONITORING**  
The Beam service is recovering now and devices are coming back online.

- **July 15, 2026 12:51PM EDT**  
**RESOLVED**  
Our team has resolved a Beam service disruption that prevented devices from loading in the console and CRM Beam Groups pages, blocking device connections. Beam behavior recovered as of 7/15 9:20 AM ET, with full stability confirmed by 10:00 AM ET.

## April 2026

### MyHelpScreen.com Issue
**April 21, 2026 12:13AM EDT**  
**Incident Status**  
Service Disruption  
**Components**  
ScreenMeet Live, ScreenMeet CoBrowse  
**Locations**  
Primary Data Center

### Updates  
- **April 21, 2026 12:02AM EDT**  
**IDENTIFIED**  
We have isolated the issue and are currently deploying a resolution. It should be resolved within 30 minutes.

- **April 21, 2026 12:13AM EDT**  
**RESOLVED**  
Issue is resolved. Thank you for your patience as we resolved the issue.

## March 2026

### ScreenMeet Beam Maintenance, March 24, 2026
**March 24, 2026 8:13PM EDT**  
**Incident Status**  
Planned Maintenance  
**Description**  
Scheduled Maintenance for ScreenMeet Beam  
**Schedule**  
March 24, 2026 8:00PM - March 24, 2026 9:00PM EDT  
**Impact:**  
Agents will be unable to start ScreenMeet sessions via Beam during the maintenance window.

### Updates  
- **March 24, 2026 7:59PM EDT**  
**UPDATE**  
The scheduled Beam maintenance is underway.

- **March 24, 2026 8:13PM EDT**  
**UPDATE**  
The schedule maintenance is complete and Beam is now available.

## February 2026

### ScreenMeet Beam Service Disruption
**February 10, 2026 1:17PM EST**  
**Incident Status**  
Service Disruption  
**Components**  
ScreenMeet Beam  
**Locations**  
Primary Data Center

### Updates  
- **February 10, 2026 12:36PM EST**  
**INVESTIGATING**  
Currently the Device Count for Beam is showing zero and sessions are unable to be started. We are investigating now.

- **February 10, 2026 12:47PM EST**  
**MONITORING**  
The underlying issue has been resolved and we are moving towards full service availability now.

- **February 10, 2026 1:17PM EST**  
**RESOLVED**  
Beam is now fully functional.

## November 2025

### ScreenMeet Documentation Page Unavailable Due to Cloudflare Outage
**November 18, 2025 10:00AM EST**  
**Incident Status**  
Service Disruption  
**Components**  
Website  
**Locations**  
Primary Data Center

### Updates  
- **November 18, 2025 9:41AM EST**  
**MONITORING**  
Due to the Cloudflare outage today, the ScreenMeet documentation is temporarily unavailable.

- **November 18, 2025 10:00AM EST**  
**RESOLVED**  
The ScreenMeet documentation pages are now back online and accessible.

## September 2025

### ScreenMeet Live Video on New Chrome Version
**September 4, 2025 6:34PM EDT**  
**Incident Status**  
Degraded Performance  
**Components**  
ScreenMeet Live  
**Locations**  
Primary Data Center

### Updates  
- **September 4, 2025 3:47PM EDT**  
**IDENTIFIED**  
We’ve identified an issue where video feeds may not render for ScreenMeet Live participants using Chrome version 140.0.7339.81.

- **September 4, 2025 6:34PM EDT**  
**RESOLVED**  
The issue was resolved with an update that supports the new version of Chrome.

## April 2025

### ScreenMeet Console Data Exports for Admins Currently Unavailable
**April 10, 2025 11:59AM EDT**  
**Incident Status**  
Partial Service Disruption  
**Components**  
Support Console  
**Locations**  
Primary Data Center

### Updates  
- **April 9, 2025 5:32PM EDT**  
**IDENTIFIED**  
We have discovered an issue with our data exports (available to ScreenMeet admins via the ScreenMeet console).

- **April 10, 2025 11:59AM EDT**  
**RESOLVED**  
We have reenabled the data export utility.

## February 2025

### ScreenMeet Live Screen Sharing Performance Issue Detected
**February 12, 2025 12:42PM EST**  
**Incident Status**  
Partial Service Disruption  
**Components**  
ScreenMeet Live  
**Locations**  
Primary Data Center

### Updates  
- **February 12, 2025 11:54AM EST**  
**MONITORING**  
Our team identified a performance issue with the screen sharing functionality of ScreenMeet Live on a specific cloud server.

- **February 12, 2025 12:42PM EST**  
**RESOLVED**  
The performance issue has been resolved following adjustments to our server infrastructure.

## December 2024

### ScreenMeet Beam Degradation – Limited Device Loading Issue Identified
**December 6, 2024 2:39PM EST**  
**Incident Status**  
Partial Service Disruption  
**Components**  
ScreenMeet Beam  
**Locations**  
Primary Data Center

### Updates  
- **December 6, 2024 10:54AM EST**  
**IDENTIFIED**  
We’ve identified an issue that limits Beam groups to loading only a single page of devices.

- **December 6, 2024 2:39PM EST**  
**RESOLVED**  
The issue has been resolved.

### ScreenMeet Beam Service Disruption
**December 5, 2024 8:43PM EST**  
**Incident Status**  
Partial Service Disruption  
**Components**  
ScreenMeet Beam  
**Locations**  
Primary Data Center

### Updates  
- **December 5, 2024 8:02PM EST**  
**IDENTIFIED**  
There is an issue with visibility to Beam groups in the ScreenMeet console.

- **December 5, 2024 8:43PM EST**  
**RESOLVED**  
ScreenMeet Beam is back to full functionality.

## September 2024

### ScreenMeet Console Login Degradation Identified
**September 4, 2024 9:59PM EDT**  
**Incident Status**  
Degraded Performance  
**Components**  
Support Console, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam, ScreenMeet Replay  
**Locations**  
Primary Data Center

### Updates  
- **September 4, 2024 9:39PM EDT**  
**IDENTIFIED**  
Our team has identified service degradation that impacts the login flow for [console.screenmeet.com](http://console.screenmeet.com/) which may prevent users from logging in.

- **September 4, 2024 9:59PM EDT**  
**RESOLVED**  
The root cause of the issue has been identified and a permanent resolution has been implemented.

## July 2024

### Degradation identified on myhelpscreen.com domain
**July 23, 2024 11:16PM EDT**  
**Incident Status**  
Degraded Performance  
**Components**  
Support Servers, ScreenMeet Remote Support  
**Locations**  
Primary Data Center

### Updates  
- **July 23, 2024 10:47PM EDT**  
**INVESTIGATING**  
Our team is currently investigating degradation of the [myhelpscreen.com](http://myhelpscreen.com/) domain.

- **July 23, 2024 11:16PM EDT**  
**RESOLVED**  
Our team has deployed a fix to correct certificate errors when navigating to [myhelpscreen.com](http://myhelpscreen.com/)

## April 2024

### ScreenMeet Remote Support SSL Upgrade Notification [action required]
**April 3, 2024 2:09PM EDT**  
**Incident Status**  
Planned Maintenance  
**Description**  
We're reaching out to inform you that SSL certificates for pre-deployed MSI and PKG installations of remote support below version 2.91.3 will expire on March 20th, 2024.

## March 2024

### ScreenMeet Beam SSL Upgrade Notification [action required]
**March 28, 2024 2:59PM EDT**  
**Incident Status**  
Planned Maintenance  
**Description**  
SSL certificates for pre-deployed MSI and PKG installations of Beam below version 2.91.3 will expire on March 20th, 2024.

## September 2023

### ScreenMeet Live Performance Degradation identified
**September 28, 2023 2:57PM EDT**  
**Incident Status**  
Partial Service Disruption  
**Components**  
ScreenMeet Live  
**Locations**  
Primary Data Center

### Updates  
- **September 28, 2023 1:08PM EDT**  
**IDENTIFIED**  
Our team has identified degradation of the Live application that may impact the ability for the microphone/audio to work as expected.

- **September 28, 2023 2:57PM EDT**  
**RESOLVED**  
Our engineering team has resolved the issue that caused audio to not work as expected when recording is enabled within the Live product.

## August 2023

### ScreenMeet Service Disruption Identified
**August 31, 2023 12:38AM EDT**  
**Incident Status**  
Service Disruption  
**Components**  
ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam  
**Locations**  
Primary Data Center

### Updates  
- **August 31, 2023 12:09AM EDT**  
**IDENTIFIED**  
Our team has been alerted to degradation of the agent viewer which impacts CoBrowse, Remote Support, and the Beam application.

- **August 31, 2023 12:38AM EDT**  
**RESOLVED**  
The issue causing the agent viewer to not load as expected has been resolved.

## June 2023

### ScreenMeet Remote Support/Beam Partial Service Disruption - File Transfer w/ AV scanning
**June 22, 2023 11:02AM EDT**  
**Incident Status**  
Partial Service Disruption  
**Components**  
ScreenMeet Remote Support, ScreenMeet Beam  
**Locations**  
Primary Data Center

### Updates  
- **June 21, 2023 7:04PM EDT**  
**IDENTIFIED**  
Our engineering team has identified an issue that causes file transfers within Remote Support / Beam to fail.

- **June 22, 2023 11:02AM EDT**  
**RESOLVED**  
The incident has been resolved and the root cause was identified to be related to a third party change.