Status History

July 2026

Partial Beam Service Disruption

July 21, 2026 7:18PM EDT
Incident Status
Partial Service Disruption
Components
ScreenMeet Beam
Locations
Primary Data Center

Details:
We have identified an issue with our Beam product. This is for customers that are launching Beam from the ScreenMeet console and is not affecting our ServiceNow experience. We are investigating the issue.

Updates

• July 21, 2026 3:04PM EDT
  INVESTIGATING

• July 21, 2026 3:37PM EDT
  IDENTIFIED
  We have determined the cause of the disruption and are developing a resolution now. We expect this to be done by approximately 7:00 PM Eastern.

• July 21, 2026 7:18PM EDT
  RESOLVED
  The Beam issue has been resolved. Thank you for your patience as we worked this through to resolution.

ScreenMeet Beam Service Disruption

July 15, 2026 12:51PM EDT
Incident Status
Service Disruption
Components
ScreenMeet Beam
Locations
Primary Data Center

Updates

• July 15, 2026 8:47AM EDT
  INVESTIGATING
  We are aware of an issue impacting Beam device connectivity and are investigating. Some sessions may fail to connect or reconnect. Next update within 30 minutes.

• July 15, 2026 9:09AM EDT
  IDENTIFIED
  Our team has identified what appears to be the root cause of the service degradation.

• July 15, 2026 9:31AM EDT
  MONITORING
  The Beam service is recovering now and devices are coming back online.

• July 15, 2026 12:51PM EDT
  RESOLVED
  Our team has resolved a Beam service disruption that prevented devices from loading in the console and CRM Beam Groups pages, blocking device connections. Beam behavior recovered as of 7/15 9:20 AM ET, with full stability confirmed by 10:00 AM ET.

April 2026

MyHelpScreen.com Issue

April 21, 2026 12:13AM EDT
Incident Status
Service Disruption
Components
ScreenMeet Live, ScreenMeet CoBrowse
Locations
Primary Data Center

Updates

• April 21, 2026 12:02AM EDT
  IDENTIFIED
  We have isolated the issue and are currently deploying a resolution. It should be resolved within 30 minutes.

• April 21, 2026 12:13AM EDT
  RESOLVED
  Issue is resolved. Thank you for your patience as we resolved the issue.

March 2026

ScreenMeet Beam Maintenance, March 24, 2026

March 24, 2026 8:13PM EDT
Incident Status
Planned Maintenance
Description
Scheduled Maintenance for ScreenMeet Beam
Schedule
March 24, 2026 8:00PM - March 24, 2026 9:00PM EDT
Impact:
Agents will be unable to start ScreenMeet sessions via Beam during the maintenance window.

Updates

• March 24, 2026 7:59PM EDT
  UPDATE
  The scheduled Beam maintenance is underway.

• March 24, 2026 8:13PM EDT
  UPDATE
  The schedule maintenance is complete and Beam is now available.

February 2026

ScreenMeet Beam Service Disruption

February 10, 2026 1:17PM EST
Incident Status
Service Disruption
Components
ScreenMeet Beam
Locations
Primary Data Center

Updates

• February 10, 2026 12:36PM EST
  INVESTIGATING
  Currently the Device Count for Beam is showing zero and sessions are unable to be started. We are investigating now.

• February 10, 2026 12:47PM EST
  MONITORING
  The underlying issue has been resolved and we are moving towards full service availability now.

• February 10, 2026 1:17PM EST
  RESOLVED
  Beam is now fully functional.

November 2025

ScreenMeet Documentation Page Unavailable Due to Cloudflare Outage

November 18, 2025 10:00AM EST
Incident Status
Service Disruption
Components
Website
Locations
Primary Data Center

Updates

• November 18, 2025 9:41AM EST
  MONITORING
  Due to the Cloudflare outage today, the ScreenMeet documentation is temporarily unavailable.

• November 18, 2025 10:00AM EST
  RESOLVED
  The ScreenMeet documentation pages are now back online and accessible.

September 2025

ScreenMeet Live Video on New Chrome Version

September 4, 2025 6:34PM EDT
Incident Status
Degraded Performance
Components
ScreenMeet Live
Locations
Primary Data Center

Updates

• September 4, 2025 3:47PM EDT
  IDENTIFIED
  We’ve identified an issue where video feeds may not render for ScreenMeet Live participants using Chrome version 140.0.7339.81.

• September 4, 2025 6:34PM EDT
  RESOLVED
  The issue was resolved with an update that supports the new version of Chrome.

April 2025

ScreenMeet Console Data Exports for Admins Currently Unavailable

April 10, 2025 11:59AM EDT
Incident Status
Partial Service Disruption
Components
Support Console
Locations
Primary Data Center

Updates

• April 9, 2025 5:32PM EDT
  IDENTIFIED
  We have discovered an issue with our data exports (available to ScreenMeet admins via the ScreenMeet console).

• April 10, 2025 11:59AM EDT
  RESOLVED
  We have reenabled the data export utility.

February 2025

ScreenMeet Live Screen Sharing Performance Issue Detected

February 12, 2025 12:42PM EST
Incident Status
Partial Service Disruption
Components
ScreenMeet Live
Locations
Primary Data Center

Updates

• February 12, 2025 11:54AM EST
  MONITORING
  Our team identified a performance issue with the screen sharing functionality of ScreenMeet Live on a specific cloud server.

• February 12, 2025 12:42PM EST
  RESOLVED
  The performance issue has been resolved following adjustments to our server infrastructure.

December 2024

ScreenMeet Beam Degradation – Limited Device Loading Issue Identified

December 6, 2024 2:39PM EST
Incident Status
Partial Service Disruption
Components
ScreenMeet Beam
Locations
Primary Data Center

Updates

• December 6, 2024 10:54AM EST
  IDENTIFIED
  We’ve identified an issue that limits Beam groups to loading only a single page of devices.

• December 6, 2024 2:39PM EST
  RESOLVED
  The issue has been resolved.

ScreenMeet Beam Service Disruption

December 5, 2024 8:43PM EST
Incident Status
Partial Service Disruption
Components
ScreenMeet Beam
Locations
Primary Data Center

Updates

• December 5, 2024 8:02PM EST
  IDENTIFIED
  There is an issue with visibility to Beam groups in the ScreenMeet console.

• December 5, 2024 8:43PM EST
  RESOLVED
  ScreenMeet Beam is back to full functionality.

September 2024

ScreenMeet Console Login Degradation Identified

September 4, 2024 9:59PM EDT
Incident Status
Degraded Performance
Components
Support Console, ScreenMeet Live, ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam, ScreenMeet Replay
Locations
Primary Data Center

Updates

• September 4, 2024 9:39PM EDT
  IDENTIFIED
  Our team has identified service degradation that impacts the login flow for console.screenmeet.com which may prevent users from logging in.

• September 4, 2024 9:59PM EDT
  RESOLVED
  The root cause of the issue has been identified and a permanent resolution has been implemented.

July 2024

Degradation identified on myhelpscreen.com domain

July 23, 2024 11:16PM EDT
Incident Status
Degraded Performance
Components
Support Servers, ScreenMeet Remote Support
Locations
Primary Data Center

Updates

• July 23, 2024 10:47PM EDT
  INVESTIGATING
  Our team is currently investigating degradation of the myhelpscreen.com domain.

• July 23, 2024 11:16PM EDT
  RESOLVED
  Our team has deployed a fix to correct certificate errors when navigating to myhelpscreen.com

April 2024

ScreenMeet Remote Support SSL Upgrade Notification [action required]

April 3, 2024 2:09PM EDT
Incident Status
Planned Maintenance
Description
We're reaching out to inform you that SSL certificates for pre-deployed MSI and PKG installations of remote support below version 2.91.3 will expire on March 20th, 2024.

March 2024

ScreenMeet Beam SSL Upgrade Notification [action required]

March 28, 2024 2:59PM EDT
Incident Status
Planned Maintenance
Description
SSL certificates for pre-deployed MSI and PKG installations of Beam below version 2.91.3 will expire on March 20th, 2024.

September 2023

ScreenMeet Live Performance Degradation identified

September 28, 2023 2:57PM EDT
Incident Status
Partial Service Disruption
Components
ScreenMeet Live
Locations
Primary Data Center

Updates

• September 28, 2023 1:08PM EDT
  IDENTIFIED
  Our team has identified degradation of the Live application that may impact the ability for the microphone/audio to work as expected.

• September 28, 2023 2:57PM EDT
  RESOLVED
  Our engineering team has resolved the issue that caused audio to not work as expected when recording is enabled within the Live product.

August 2023

ScreenMeet Service Disruption Identified

August 31, 2023 12:38AM EDT
Incident Status
Service Disruption
Components
ScreenMeet CoBrowse, ScreenMeet Remote Support, ScreenMeet Beam
Locations
Primary Data Center

Updates

• August 31, 2023 12:09AM EDT
  IDENTIFIED
  Our team has been alerted to degradation of the agent viewer which impacts CoBrowse, Remote Support, and the Beam application.

• August 31, 2023 12:38AM EDT
  RESOLVED
  The issue causing the agent viewer to not load as expected has been resolved.

June 2023

ScreenMeet Remote Support/Beam Partial Service Disruption - File Transfer w/ AV scanning

June 22, 2023 11:02AM EDT
Incident Status
Partial Service Disruption
Components
ScreenMeet Remote Support, ScreenMeet Beam
Locations
Primary Data Center

Updates

• June 21, 2023 7:04PM EDT
  IDENTIFIED
  Our engineering team has identified an issue that causes file transfers within Remote Support / Beam to fail.

• June 22, 2023 11:02AM EDT
  RESOLVED
  The incident has been resolved and the root cause was identified to be related to a third party change.