**All Systems Operational**

Updated a few seconds ago

### Primary Data Center
- **Client Distribution Service**: Operational
- **Support Servers**: Operational
- **Support Console**: Operational
- **Platform Integration - Salesforce**: Operational
- **Platform Integration - ServiceNow**: Operational
- **API Service**: Operational
- **ScreenMeet Live**: Operational
- **ScreenMeet CoBrowse**: Operational
- **ScreenMeet Remote Support**: Operational
- **ScreenMeet Beam**: Operational
- **ScreenMeet Replay**: Operational

### Maintenance and Incidents
- Upcoming Maintenances: 0
- Incidents Last 30 Days: 2
- Maintenances Last 30 Days: 0

### External Services

#### _[Status.io](https://status.status.io/ "Status Page")_

### History (Last 7 days)

#### [Partial Beam Service Disruption](https://status.screenmeet.com/pages/incident/5d769847b1f30618e0abfdb2/6a5fc2a26f989604d7b07613)  
**Incident Status**: Partial Service Disruption  
**Components**: ScreenMeet Beam  
**Locations**: Primary Data Center

- **July 21, 2026 3:04PM EDT**  
**INVESTIGATING**  
We have identified an issue with our Beam product. This is for customers that are launching Beam from the ScreenMeet console and is not affecting our ServiceNow experience. We are investigating the issue.

- **July 21, 2026 3:37PM EDT**  
**IDENTIFIED**  
We have determined the cause of the disruption and are developing a resolution now. We expect this to be done by approximately 7:00 PM Eastern.

- **July 21, 2026 7:18PM EDT**  
**RESOLVED**  
The Beam issue has been resolved. Thank you for your patience as we worked this through to resolution.

#### [ScreenMeet Beam Service Disruption](https://status.screenmeet.com/pages/incident/5d769847b1f30618e0abfdb2/6a5781443694100604073d1e)  
**Incident Status**: Service Disruption  
**Components**: ScreenMeet Beam  
**Locations**: Primary Data Center

- **July 15, 2026 8:47AM EDT**  
**INVESTIGATING**  
We are aware of an issue impacting Beam device connectivity and are investigating. Some sessions may fail to connect or reconnect. Next update within 30 minutes.

- **July 15, 2026 9:09AM EDT**  
**IDENTIFIED**  
Our team has identified what appears to be the root cause of the service degradation.  Our engineering leadership is currently remediating the degradation. The next update will be provided in 30 minutes or less.

- **July 15, 2026 9:31AM EDT**  
**MONITORING**  
The Beam service is recovering now and devices are coming back online.

- **July 15, 2026 10:11AM EDT**  
**MONITORING**  
Beam has recovered.  We'll continue to monitor throughout the day.  We are also actively investigating the root cause.

- **July 15, 2026 12:51PM EDT**  
**RESOLVED**  
Our team has resolved a Beam service disruption that prevented devices from loading in the console and CRM Beam Groups pages, blocking device connections. Beam behavior recovered as of 7/15 9:20 AM ET, with full stability confirmed by 10:00 AM ET.

[Status](https://status.screenmeet.com/pages/5d769847b1f30618e0abfdb2)  
[History](https://status.screenmeet.com/pages/history/5d769847b1f30618e0abfdb2)