## Remote Support Screenshot Overview

### Introduction

Agents can capture screenshots of the customer’s screen directly from the Remote Support toolbar. Screenshots may be saved locally or shared with the customer or associated case records.

### Screenshot Options

Three actions are available when taking a screenshot:

- **Download to Computer** – Saves the screenshot to the Agent’s device.
- **Upload to User** – Sends the screenshot to the customer’s device and displays it under _File Transfer_.
- **Upload to Case** – Uploads the screenshot to the linked CRM/ITSM case.

### Conclusion

These screenshot options provide flexible ways to document and share visual information during support sessions.