# Remote Support Release Notes Q3 22

- Updated on Mar 13, 2023
- Published on Jul 14, 2022

- 1 minute(s) read

## 22.9

### Bug Fixes

- Corrected an issue that caused chat to be displayed despite having chat disabled in settings.
- Corrected an issue that displayed non-ASCII characters improperly.

## 22.8

### Bug Fixes

- Corrected an issue that prevented ScreenMeet tools from working in rare cases.

## 22.7

### Bug Fixes

- Corrected an issue that prevented joining sessions on virtual machines.
- Corrected an issue that caused the "open this application" flow on [myhelpscreen.com](https://myhelpscreen.com/) to appear improperly.

## 22.6

### Product Enhancements

- Android support app has been updated to use new secured endpoint.
- Android support app now supports new SSL certificate and allows the user to bypass an out of date SSL certificate.
- iOS app now supports new SSL certificate and allows a bypass warning screen similar to Android/Windows.

## 22.5

### Product Enhancements

- Agent chat window has been updated to now include a send button and resizable input field.
- Agent chat window now has splitter, styles, and multi-line support.
- Mac client can now open preinstalled PKG remote support file when visiting the support download page.
- The iOS client has been updated to support new SSL certificates.
- User experience for the copy/paste feature has been updated to no longer require remote clipboard.
- Windows Tools UI for the Agent Viewer has been updated to support resizing to a smaller window.

### Bug Fixes

- Resolved margin issues with the Advanced Settings window.
- Resolved an issue where remote support system information is inaccurate.
- Resolved an issue where the Edge browser download pointer pointed to the wrong location.
- Resolved an issue on macOS where remote control works improperly when the User stops it while the network is disconnected.
- Resolved an issue where a session may get disconnected when an Agent is remotely controlling a User’s device with macOS Monterey.
- Resolved an issue where installation of Windows client fails after manually uninstalling the previous version of the client.
- Resolved issue where Windows client crashes when install on Azure VM.
- Resolved issue where WindowsServiceLog DB file remained after the session ended.