# Customer Training - ScreenMeet Live + Salesforce Agent Training using Salesforce Cases

### ScreenMeet Live for Salesforce - Agent Training

Watch how easy it is to use ScreenMeet Live with Salesforce. This demonstration will show the process of a customer that utilizes Salesforce cases, submitting a live chat to the agent, who will open a ScreenMeet Live session, and show how to access the post-session information within Salesforce.

For more information relating to ScreenMeet live from an agent perspective, feel free to reference our documentation here: [https://docs.screenmeet.com/v1/docs/hosting-a-live-desktop-session](https://docs.screenmeet.com/v1/docs/hosting-a-live-desktop-session)

For a complete list of customer training videos visit our Resources Page > [Customer Training](/content/resources/index.html), or view the full list of customer training videos on [YouTube](https://www.youtube.com/playlist?list=PLehIaCiZb3U5pxuomAlTdnYqG4b1NDBZl).

[Click to Watch the Agent Training](https://9392551.fs1.hubspotusercontent-na1.net/hubfs/9392551/Customer-Training-Videos/ScreenMeet-Live%2BSalesforce-Agent-Training-using-Salesforce-Cases.mp4)

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### Ready to Replace Your Legacy Solutions?

**Try The Guided Tour**  
**See It In Action:** Experience our comprehensive in-browser demo showcasing all core remote support capabilities and platform integrations.

[Take The Tour\](https://screenmeet.storylane.io/share/0sl5ezzyktx4)

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### Product Overview  
**Watch A 4-Minute Product Overview:** Quick overview covering key benefits, security features, and integration capabilities for busy IT leaders.

[Watch The Overview\](/content/demo-videos/customer-training-screenmeet-live-salesforce-agent-training-using-salesforce-cases#/index.html)

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### Talk To A Specialist

**Ready To Get Started?** Speak with our platform experts about your specific ServiceNow, Salesforce, or Tanium integration requirements.

[Book A Demo](/content/request-demo/index.html)