# Transforming Remote Support in ServiceNow with AI-Driven Solutions from ScreenMeet

### **Are you capturing how your support incidents get resolved?**

Many organizations struggle with a major blind spot in their IT support processes—insufficient resolution data. When technicians close tickets, they often leave behind vague notes like _“Issue resolved”_ or _“Fixed the problem”_ without any real details on how they did it.

This lack of documentation creates major challenges:

- **Lost Knowledge** – No clear record of how issues were actually resolved.
- **Limited AI Training Data** – Without proper documentation, Gen-AI models can't learn from past resolutions, reducing their ability to deflect future incidents.
- **No Audit Trail** – In cases where deeper investigation is needed, missing data can slow down compliance and security reviews.

With **ScreenMeet AI Summarization**, you can eliminate these challenges while improving efficiency, knowledge retention, and AI-driven automation.

## ScreenMeet AI Summarization: Automating Documentation

### Let AI Handle the Paperwork

Manually entering resolution notes is tedious and often deprioritized. ScreenMeet AI Summarization removes this burden, automatically generating **detailed, actionable notes** for every remote support session.

### **Key Benefits:**

- **AI-Powered Work Notes** – Capture and document resolutions in real-time using advanced AI, ensuring every session is well-documented.
- **Enhanced Efficiency**– Reduce agent workload and let AI handle the note-taking, allowing support teams to focus on resolving issues, not paperwork.
- **Knowledge Base Growth** – Convert AI-generated summaries into valuable knowledge base articles, improving chatbot and Virtual Agent performance.

These AI-powered notes seamlessly integrate with **Now Assist**, enhancing ServiceNow’s ability to provide accurate resolution notes, strengthen self-service resources, and optimize ITSM workflows.

## **ScreenMeet AI Assist: Boosting Agent Productivity with Generative AI**

AI isn’t just about documentation—it’s about **faster, smarter problem resolution**. **ScreenMeet AI Assist** empowers agents with **real-time troubleshooting recommendations** based on generative AI, ensuring they get the right answers when they need them.

### **How It Works:**

**Instant Guidance** – Agents can simply type their issue, and AI Assist will generate **contextual solutions** tailored to the operating system and issue at hand.

**Fewer Escalations** – By providing agents with the right information upfront, ScreenMeet AI Assist **reduces ticket escalations** and improves first-contact resolution rates.

**Improved ROI** – Faster resolutions mean **lower operational costs**, increased efficiency, and a better overall customer experience.

## **The Future of Remote Support is AI-Driven**

ScreenMeet is redefining remote support by integrating **AI-driven summarization and generative AI assistance** directly within ServiceNow. By leveraging these technologies, IT teams can:

- Reduce the time agents spend on manual documentation
- Improve support processes through AI-driven insights
- Build a stronger knowledge base for self-service and automation

The result? **More efficient IT support, happier agents, and faster resolutions.**

**Ready to revolutionize your remote support experience?** Check out our demo videos and [AI solutions data sheet](https://9392551.fs1.hubspotusercontent-na1.net/hubfs/9392551/DataSheets/ScreenMeet_Revolutionize-Remote-Support-for-ServiceNow-with-AI.pdf), then contact us to see how **ScreenMeet AI tools for ServiceNow** can transform your IT help desk.