Over 25,000 agents. 500+ million end-users. # ScreenMeet vs. TeamViewer TeamViewer was built for individuals. ScreenMeet was built for enterprise IT teams working inside ServiceNow. Get platform-native remote support with AI that writes structured resolution data directly into your ITSM records, not into a separate TeamViewer dashboard your agents have to go find. [Replace your legacy tool\ ## Compare TeamViewer vs ScreenMeet: One Is Built for Enterprise IT. One Is Not. TeamViewer started as a consumer remote access tool and never shed that architecture. ScreenMeet was built exclusively for enterprise IT teams inside ServiceNow, Salesforce, and Tanium. The gap shows up in three places your security team will care about: CVE history, AI data flow, and what happens when any employee downloads the free version onto a work device. **Platform Integration** External app requiring separate client install and custom ServiceNow configuration Platform-native remote support integration with unified, embedded experience **AI-powered capabilities** AI summaries stay inside TeamViewer's platform and require manual re-entry into ServiceNow AI Summarization writes structured notes directly into ServiceNow incidents and knowledge base **Security track record** 45+ CVEs in recent years, including a recent CVSS 8.8 privilege escalation Zero CVEs on record, with enterprise-only architecture and no consumer infrastructure **Pricing Model** Expensive annual licensing with ServiceNow integration locked behind a paid add-on Active user pricing with 40-60% lower TCO **Deployment approach** Consumer software requiring enterprise adaptation Purpose-built enterprise applications from native app stores **Session Documentation** Manual note-taking required. AI summaries do not populate ServiceNow incident records Native AI-generated session documentation written automatically into every incident record **Data Compliance** Consumer and enterprise users share routing infrastructure. Controls vary by tier Enterprise geo-fencing with configurable storage location and inherited ServiceNow governance **Agent Interface** Separate consumer desktop application requiring context switching away from ServiceNow Modern browser-based sidebar built into ServiceNow. No switching, no separate window **Authentication** Consumer account system broadened by security risks from shared free-tier infrastructure Platform-native multi-factor authentication with RBAC and unified enterprise access controls **Governance** Governed outside ServiceNow with separate RBAC and audit trails to manage Platform governance fully inherited from ServiceNow with enterprise-focused controls ## Why enterprises are replacing TeamViewer's remote access tool with ScreenMeet for secure, platform-native support ### Enterprise Security By Default ScreenMeet was built exclusively for enterprise and has a sparkling clean CVE history. TeamViewer has multiple high-severity vulnerabilities in recent years, including privilege escalation flaws rated CVSS 8.8. Its free consumer tier runs on the same infrastructure as its enterprise product, creating an attack surface no policy alone can fully close. ### Built in The Platforms You Use TeamViewer's ServiceNow integration requires a separate agent client on every device, a zip file deployment outside the ServiceNow Store, and add-on licensing at their highest tier. ScreenMeet installs in one click from the ServiceNow Store and runs entirely inside of ServiceNow. No client to install. No second system. No context switching. No new seat management. ### Enterprise AI Automation Getting TeamViewer AI summaries into ServiceNow requires agents to manually copy outputs from one platform into another. ScreenMeet AI writes structured resolution notes directly into the ServiceNow incident record at session close, building the data foundation your new AI infrastructure needs to function as designed and realize ROI on AI investments. ## TeamViewer is Killing your ROI! Enterprise IT teams are spending millions on AI, but legacy remote support tools like TeamViewer create critical bottlenecks to adoption, impact, and ROI. Discover how: - How TeamViewer is holding you back and costing you millions in unrealized ROI - Why consumer-first tools create enterprise compliance gaps - How integration gaps kill agent productivity before AI even gets started - How ServiceNow adopted a better remote support tool built for enterprise growth & AI acceleration 01 #### A CVE Record That Follows TeamViewer Into Your Enterprise ScreenMeet has no CVE history and operates on enterprise-only infrastructure with no shared consumer attack surface. 02 #### Deploy in Hours. Not After Weeks of Configuration. ScreenMeet installs from the ServiceNow Store in one click. No desktop client on agent devices. No extra licensing to procure separately. No zip-file integration to configure. 03 #### Every Session Writes Itself Into ServiceNow. When a ScreenMeet session closes, AI Summarization automatically writes structured, step-by-step resolution notes into the ServiceNow incident. That data flows into your knowledge base, feeds AI with real resolution context, and powers QA review without any agent effort. 04 #### One Platform. One Security Posture. No Consumer Traffic. ScreenMeet is enterprise-only software. Every deployment runs on architecture built exclusively for enterprise IT with no consumer users, no shared routing infrastructure, and no free tier creating an expanded attack surface. 05 #### Agents work in ServiceNow. Full Stop. ScreenMeet agents open a session, run it, and close the incident without ever leaving ServiceNow. No separate application. No tool switching. No manual note entry after the call.