# Salesforce Customer Support Closes Cases Faster with ScreenMeet

### Salesforce Transforms Its IT Customer Service and Support with ScreenMeet

Salesforce was looking for a way to increase first-call resolution (FCR), and improve the customer experience. Salesforce agents were working with technology that was missing functionality to make the interactions with customers more streamlined. There had been no easy way to add screen sharing directly into the Salesforce customer interactions.

In comes ScreenMeet!

With ScreenMeet, fully integrated with Service Cloud, [Salesforce has achieved](/content/hubfs/CaseStudies/SFDC/ScreenMeet-Salesforce-Case-Study.pdf):

- 35% increase in First Contact Resolution
- cases now resolved in 27.5 minutes instead of 5.6 Days
- frictionless customer & agent experience

_"We saw a_ [_35% increase in first call resolution_](https://9392551.fs1.hubspotusercontent-na1.net/hubfs/9392551/CaseStudies/SFDC/ScreenMeet-Salesforce-Case-Study.pdf) _, that’s because a picture’s worth a thousand words. And when you can see what your customers are seeing, you don’t need to describe it. It’s so much easier to resolve. These are just some of the benefits that we’ve seen with ScreenMeet." -_ Jim Roth, EVP, Customer Support, Salesforce

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[View Case Study](/content/hubfs/CaseStudies/SFDC/ScreenMeet-Salesforce-Case-Study.pdf)

**See It In Action:** Experience our comprehensive in-browser demo showcasing all core remote support capabilities and platform integrations.

[Take The Tour\](https://screenmeet.storylane.io/share/0sl5ezzyktx4)

**Watch A 4-Minute Product Overview:** Quick overview covering key benefits, security features, and integration capabilities for busy IT leaders.

[Watch The Overview\](/content/case-studies/salesforce-customer-support-closes-cases-faster-with-screenmeet#/index.html)

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