# How ServiceNow Transformed their Service Desk with ScreenMeet

Hear directly from Liran Daniel, Employee Experience Innovation Manager at ServiceNow, as he shares how ScreenMeet helped ServiceNow:

- Increase first contact resolution by 32%
- Decrease average case handling time by 50%
- Increased employee productivity by 6 minutes per session
- and launched the solution to 19k employees in just 4 hours

Get your [questions answered here](https://screenmeet.slapfive.com/b/clj3ljivp003a35ajhsj8nw9i) where the full webinar is broken into convenient audio clips.

To access the full ServiceNow Case Study webinar, [please click here](https://9392551.fs1.hubspotusercontent-na1.net/hubfs/9392551/Webinars/ServiceNow-and-ScreenMeet-IT-Help-Desk-Story.mp4).

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## Ready to Replace Your Legacy Solutions?

Start Your Journey Here

**See It In Action:** Experience our comprehensive in-browser demo showcasing all core remote support capabilities and platform integrations.

[Take The Tour](https://screenmeet.storylane.io/share/0sl5ezzyktx4)

## Product Overview

**Watch A 4-Minute Product Overview:** Quick overview covering key benefits, security features, and integration capabilities for busy IT leaders.

[Watch The Overview](/content/case-studies/how-servicenow-transformed-their-service-desk-with-screenmeet#/index.html)

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## Talk To A Specialist

**Ready To Get Started?** Speak with our platform experts about your specific ServiceNow, Salesforce, or Tanium integration requirements.

[Book A Demo](/content/request-demo/index.html)