# How OTPP Improved Member Service & First Call Resolution with ScreenMeet

Ontario Teachers' Pension Plan (OTPP) shared how ScreenMeet Remote Support integrated seamlessly with ServiceNow ITSM experienced:

- Increased first contact resolution by 10%
- Decreased case reopen rates by 25%
- Decreased average case handling time by 25%
- Experienced significant operational savings in just a few months

Get your [questions answered here](https://screenmeet.slapfive.com/b/cljeoj4at000k35ajd4rfjy6i) where the full webinar is broken into bite-sized audio clips of Waqas Mahmud, Senior Manager, Teacher's Support & Services shares their experience.

To access the full OTPP Case Study webinar, [please click here](https://9392551.fs1.hubspotusercontent-na1.net/hubfs/9392551/Webinars/OTPP-ServiceNow-ScreenMeet-Webinar.mp4).

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