How OTPP Improved Member Service and First Call Resolution with ScreenMeet - Audio Clips | ScreenMeet
How OTPP Improved Member Service & First Call Resolution with ScreenMeet
Ontario Teachers' Pension Plan (OTPP) shared how ScreenMeet Remote Support integrated seamlessly with ServiceNow ITSM experienced:
- Increased first contact resolution by 10%
- Decreased case reopen rates by 25%
- Decreased average case handling time by 25%
- Experienced significant operational savings in just a few months
Get your questions answered here where the full webinar is broken into bite-sized audio clips of Waqas Mahmud, Senior Manager, Teacher's Support & Services shares their experience.
To access the full OTPP Case Study webinar, please click here.
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