# ScreenMeet Scoop May 2022

## Your Source for the Latest News from ScreenMeet

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[Remote Support](https://docs.screenmeet.com/docs/remote-support-release-notes-q2-22) and [Beam (Unattended)](https://docs.screenmeet.com/docs/beam-release-notes-q2-2022)

- Added ability to play audio recordings within the Console without having to download.
- Added ability in the File Transfer window to open the folder that files will be transferred to on the host.
- Beam logging configuration updated for ScreenMeet console.
- Click on [Remote Support](https://docs.screenmeet.com/docs/remote-support-release-notes-q2-22) to review the full list.

[Live](https://docs.screenmeet.com/docs/live-release-notes-q2-22) and [Mobile SDK](https://docs.screenmeet.com/docs/mobile-sdk-overview)

- Added option to customize the browser title.
- Live now supports Chrome on iOS 14.3 and later.
- Added support for Static IP.
- Click on [Live](https://docs.screenmeet.com/docs/live-release-notes-q2-22) to review the full list.

[Replay](https://docs.screenmeet.com/docs/replay-overview)

- Replay had the highest interest from our readers in our last newsletter.
- [Click here to see a two minute demonstration.](https://www.youtube.com/watch?v=oBkQNZL0PO4)

[CoBrowse](https://docs.screenmeet.com/docs/cobrowse-release-notes-q2-22)

- Added support for Canvas elements.
- Added support for mimicking mouse gestures for remote-control.
- Resolved issue where Tools menu header is untidy when minimized.
- Click [CoBrowse](https://docs.screenmeet.com/docs/cobrowse-release-notes-q2-22) to review the full list.

Integrations: [Microsoft](https://docs.screenmeet.com/docs/microsoft-d365-release-notes-q2-22) | [Salesforce](https://docs.screenmeet.com/docs/salesforce-integration-overview) | [ServiceNow](https://docs.screenmeet.com/docs/servicenow-overview) | [Console](https://docs.screenmeet.com/docs/screenmeet-platform-release-notes-q2-2022)

- ScreenMeet now provides integration with Dynamics Customer Service Hub.
- Added Okta integration for user management/permissions.
- Added capability for partner sub-orgs to automatically inherit all configs from the main partner organization.
- Click on [Console](https://docs.screenmeet.com/docs/screenmeet-platform-release-notes-q2-2022) to review full list.

## The Value of ScreenMeet

[Check out](/content/hubfs/Case_Studies/SNOW/OTPP_Video_Testimonial/ScreenMeet%20x%20OTPP%20_%20120S%20CAPTIONS.mp4) the value that OTPP has achieved since they transformed their IT Help Desk with ScreenMeet. [(2 minute video)](https://9392551.fs1.hubspotusercontent-na1.net/hubfs/9392551/Case_Studies/SNOW/OTPP_Video_Testimonial/ScreenMeet%20x%20OTPP%20_%20120S%20CAPTIONS.mp4)

## Hot Topic: ScreenMeet Replay

[Watch this demo](https://www.youtube.com/watch?v=oBkQNZL0PO4) to see how your customers can record their issue and load it to the case with Replay. [(2.5 minute video)](https://www.youtube.com/watch?v=oBkQNZL0PO4)

## Modernizing DCX for Customer and Agent

[Listen to the Executives](https://9392551.fs1.hubspotusercontent-na1.net/hubfs/9392551/Webinars/6.30.21-SFDC-as-a-customer-webinar.mp4) from Salesforce and ScreenMeet discuss the modernization of Customer Support. [(45 minute video)](/content/hubfs/Webinars/6.30.21-SFDC-as-a-customer-webinar.mp4)