# ScreenMeet Scoop February 2022

## Your Source for the Latest News from ScreenMeet

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### Remote Support and Beam (Unattended)

- Ability to see multiple customer monitors and handle ultra wide screens
- Improved recording capabilities
- Improved connect / reconnect functionality
- Functionality for Beams clients to auto update
- Enhanced Beam Group UX

### Live and Mobile SDK

- Live 2 now available with upgraded UX, HD, File sharing
- Enhanced virtual background performance
- Improved audio functionality
- SDK now available for native iOS and Android
- Improvements to SDK remote control feature

### Replay

- New product!
- Allow customers to record issues and load to your CRM
- Review when received to improve efficiency of agents

### CoBrowse

- Allow use of static IP's and domain wildcard
- Enhanced support of IE 10/11
- Improved recording functionality
- French translation availability
- Improved copy text functionality

### Integrations: Microsoft \,  Salesforce  \,  ServiceNow

- Microsoft: Ability to schedule Live sessions, agent ability to enable / disable guest video, security rule fixes
- Salesforce:  Support for scheduling in widget, ability to join before guest, list of ScreenMeet related files
- ServiceNow: Introduced Service Account functionality, added support for Replay, added ScreenMeet API wrapper

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### EVP of Customer Support, Salesforce

Watch a brief recording of Jim Roth discussing the impact of ScreenMeet on the Salesforce Customer Support organization

### Escalating a Live session to Remote Support

Watch a ScreenMeet Short demonstrating the steps to escalate Live to Remote Support

### OTPP IT Help Desk Transformation

View our Webinar with Waqas Mahmud as he describes their transformation with the help of ScreenMeet

### Ready to Replace Your Legacy Solutions?

**See It In Action:** Experience our comprehensive in-browser demo showcasing all core [remote support](/content/use-cases/remote-work/index.html) capabilities and platform integrations.

**Watch A 4-Minute Product Overview:** Quick overview covering key benefits, security features, and integration capabilities for busy IT leaders.

**Ready To Get Started?** Speak with our platform experts about your specific ServiceNow, Salesforce, or Tanium integration requirements.